Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,520 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is excellent. The optometrist was very patient and fully explained what was happening all through both mine and my son's eye test. She then passed us to someone to help with frames who was very honest about the designs. A very thorough process and a pleasant experience. Thank you 😊”

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Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Visited the South shore Blackpool for an eye test and a hearing test very professional from making an appointment 2days ago to going for the tests today put at ease straight away all the staff are welcoming on entry and explained every aspect of my new hearing aids and new glasses can't recommend them enough Thank you”

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(Blackpool) - Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 5 months ago

“I had previously been to another opticians and they failed to pick up that I had Ocular Hyper tension. Luckily for my Scrivens in Sutton Coldfield picked up on this having pressure checks and I now am receiving the right medication for Narrow Angle Glaucoma and waiting for Laser treatment .They have possibly saved my sight.”

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(Sutton Coldfield) - Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Visiting Newquay on a weeks holiday and had a mishap with my glasses. I looked online and was impressed with the the good reviews so I called in . Only needed a new screw. Fitted immediately without charge by a friendly assistant. Haven’t used Scrivens at home but wood definitely use them after this experience.”

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(Newquay) - Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“Very thorough and helpful, always a great welcome and excellent service”

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Posted 6 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 months ago

“Very helpful and understanding, make you feel very welcome, can't speak more highly of them all”

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Posted 6 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 months ago

“Ripon market place branch staff we're so helpful and friendly. I much appreciated them replacing a tiny screw that hold a varifocal into the frame. Without my glasses I'd be literally lost. Thank you so much”

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Posted 6 months ago

Thank you for the kind words!

Posted 6 months ago

“Visited Westbourne branch today for partner's eye test. Staff were extremely helpful and eye test very thorough. Linda especially was her usual friendly helpful self. Please please get some more chairs (see previous review) and another desk as they had before.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave us such a nice review! We have passed the feedback that you had given in the last review to the relevant department.

Posted 6 months ago

“Scrivens Bicester, excellent service. Super friendly and helpful staff. It was my first visit today for an eye exam, the optician was very thorough and put me at ease. Both my daughter and I needed new glasses and there was a good selection to choose from. Will definitely recommend!”

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Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“This is the 2nd time I have had my glasses from Scrivens, sight test very thorough, Dee very helpful when choosing my frames. A week later I have picked up my new glasses.”

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Posted 6 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 months ago

“I visit them for both services and have always found the staff pleasant and helpful. The fact that their shop is within walking distance is also an advantage.”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

“Rita was lovely and her new colleague too”

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Posted 6 months ago

Thank you for the kind words!

Posted 6 months ago

“Have just visited your newly refurbished Westbourne branch and wonder whoever designed the layout. It is not customer friendly - there is nowhere for customers to sit whilst waiting for appointments. As Westbourne is full of old people I would have thought this would be a priority. There is now only one station where customers can sit opposite a member of staff when choosing new glasses. There is a lot of wasted space in the middle of the shop serving no purpose. Grateful for comments”

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Posted 6 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 6 months ago

“Excellent service from start to finish. Very polite and helpful. We had a giggle when I was trying on different frames . Would definitely highly recommend”

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Posted 6 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 6 months ago

“Had a beautiful experience at Scrivens last Thursday. Everyone there was kind, helpful and professional. An excellent service. Thank you.”

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Posted 6 months ago

Thank you for the kind words! We’re so happy your visit went so smoothly!

Posted 6 months ago

“Customer service second to none. Friendly staff and great service”

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Posted 6 months ago

Thank you for taking the time to leave us such a nice review!

Posted 6 months ago

“Excellent service and customer care”

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Posted 6 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 months ago

“Best OpticiansI have used for years. I’m a new customer and the detailed eye examination given was so professionally conducted. The advice given by the ophthalmologist during the test followed by excellent information by the staff to assist with my prescription gave me confidence that they really cared. Highly recommend this team in Bishop Auckland”

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(Bishop Auckland) - Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

“Mildenhall shop phone and cancel appointments with lame excuses have use Newmarket before without issues but Mildenhall are offer poor service. Won't be using Scivens again.”

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Posted 6 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

“Rugeley shop. Friendly, helpful staff. Prices a bit on the high side but make up for that with excellent customer service, not pushy, no hard selling, I got exactly what I needed/wanted with no pressure. They genuinely care. Will highly recommend.”

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(Rugeley) - Posted 6 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,520 reviews