Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum Mary was more than happy with her experience at Scrivens. She is 98 and can get anxious but the calm and supportive way all the staff displayed was excellent. This is including the lovely optician who is so patient explaining everything to mum and the equally welcoming lady who took down details and checked the history and the man who helped us choose the frames etc. Many thanks to you all.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Very professional, very nice & friendly people. Made to feel very welcome, everything explained in detail. Thanks a lot”

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Posted 1 year ago

Hi Julia, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Scrivens Midsomer Norton. What an excellent team .Helpful and caring regardless of your budget .If all your branches are like this your business must be booming .”

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(Midsomer Norton) - Posted 1 year ago

Hi Elizabeth, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton.

Posted 1 year ago

“The staff were really helpful and very friendly. They went above and beyond to explain everything. I would definitely recommend using scrivens”

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Posted 1 year ago

Hi Maria, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Happy with my earing aid but not perfect, not sure if raising or lowering the volume correctly on buttons for want of a better word.”

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Posted 1 year ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“In around Feb 2023 I made an appointment at Scrivens Market Deeping to see whether they could help me with trying contact lenses as I permanently have to wear glasses . I was with Spec Savers Stamford and a few years ago I did go through a short trial period for rugby refereeing but this failed. Specs Savers didn’t really support it very well and it aborted quite quickly! At my appointment with Scrivens, I spoke with David the optician . He was absolutely brilliant, very kind, informative and patient. Despite some setbacks regarding my complicated prescription he persevered in getting me the right contact lenses. Due to his determination and professionalism to give me an opportunity of wearing lenses over a 3- day weekend I’m now wearing them successfully! I’m so delighted with them and at £22 per month, to me it’s brilliant value! It’s so nice in not having to wear glasses all the time and for refereeing perfect ! I would also like to thank all the other staff who are always friendly and helpful! Well done Scrivens if it wasn’t for you I would have always been stuck with glasses ! I now look forward to my Fri, Sat and Sundays where I don’t have to put glasses on!”

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(Market Deeping) - Posted 1 year ago

Hi Paul, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Bourne Scrivens - My daughter poked herself in the eye late one afternoon and we was booked in for the next day for an eye test. The shop was peaceful and the staff were helpful and went out the way to talk to my daughter. The optician was really good with her - she is only 3 - and we was assured that her eye health was OK and prescription was OK for her age. It all ran smoothly and on time. We have recently moved to Bourne and I am going to be sending my husband and parents there from now on too! Thank you”

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(Bourne) - Posted 1 year ago

Hi Aimie, thank you for your wonderful review!

Posted 1 year ago

“The lady was very kind and helpful and explained everything and now I'm very satisfied with my hearing aids. I would highly recommend Scrivens.”

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Posted 1 year ago

Hi Susan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“The staff at your Bearwood branch were very friendly and very professional. Thank you”

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(Bearwood) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bearwood.

Posted 1 year ago

“I’m get Hearing first from years thank you very much”

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Posted 1 year ago

Hi James, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Great people, seem to do their job right. Quite enjoyable experience. Well done.”

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Posted 1 year ago

Hi Roger, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I just popped in to the Wimborne branch to get my specsavers glasses arms tightened. The lady took them from me and in minutes they were mended. The lady was so kind to help me. A real pleasure”

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(Wimborne) - Posted 1 year ago

Hi Rosalind, thank you for your wonderful review!

Posted 1 year ago

“Visited the audiologists recently for hearing aids and test, cannot fault the service I received. Lovely young lady very attentive, pleasant, and knowledgeable, would I recommend Scrivens to anyone YES I would on my experience.”

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Posted 1 year ago

Hi Gerry, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Friendly staff. Very professional and excellent customer care.”

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Posted 1 year ago

Hi Sharon, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Friendly staff. Very professional and excellent customer care.”

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Posted 1 year ago

“i am so sorry ive not been in touch but i am trying to do do onlne thank you for sending me batteries a few weeks ago thank you again”

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Posted 1 year ago

Hi Rosemary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service for hearing aids and glasses. Radcliffe Manchester Staff are very friendly and sincere.⭐️⭐️⭐️⭐️⭐️ Josephine Price”

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(Radcliffe) - Posted 1 year ago

Hi Josephine, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Same day eye test. Professional polite service. Excellent value for money.”

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Posted 1 year ago

Hi Ian, thank you for your wonderful review!

Posted 1 year ago

“A really good experience,all staff were polite,professional & welcoming.I received an excellent service I will have no hesitation in recommending this company .”

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Posted 1 year ago

Hi Margaret, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“When I attended my appointment I was dealt with immediately even though I was early. The staff explained the relevant tests and that the optician would see me once they had gathered my up to date information. All were very professional in performing their tasks and made me feel welcome and inn good hands. I have been a customer of Scrivens for many years and see no reason to want to change to another provider.”

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Posted 1 year ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews