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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 5,548 Reviews
87 %
of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous
Anonymous  // 01/01/2019
I had my eye tests at Scrivens a couple of days ago. Customer service was phenomenal. Technician & Opticians both were really professional and briefed about the procedures in advance. I highly recommend them!
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Posted 9 months ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 months ago
Atenție la detalii,profesioniști,amabili
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Posted 9 months ago
Thank you for the kind words!
Posted 9 months ago
Excellent customer service throughout from booking to choosing frames. Efficient service and great prices to.
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Posted 9 months ago
Thank you for taking the time to leave us such a nice review!
Posted 9 months ago
First class service would highly recommend
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Posted 9 months ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 9 months ago
Reception staff very friendly and welcoming . A very rushed eye test . I have suffered extreme dry eye for 3 years and wanted an up to date eye test for consultant . Based on lack of patience and understanding I wouldn’t trust the prescription and would not recommend. Based on good reviews I went out of area and quite frankly a waste of my time and money .
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Posted 9 months ago
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.
Posted 9 months ago
I visited the Scrivens branch in Hunslet Leeds on friday for a free hearing check. I do need hearing aids. The service there was brilliant. Everything was explained to me in detail. It was good old fashioned service, quite an unusual thing to find these days.
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(Leeds Hunslet) - Posted 9 months ago
Thank you for the kind words! We’re so happy your visit at Leeds Hunslet went so smoothly!
Posted 9 months ago
Very helpful
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Posted 9 months ago
Thank you for taking the time to leave us such a positive rating!
Posted 9 months ago
Went in today Friday rhw 26rh April my appointment was 14.15pm I was out by 15.24pm .y eyes have been burning and stinging since I got my glasses done hwae on the reading 1 I went in few days etc after receiving them they said nothing wrong with them they made ro perception. Etc I need ro go to opticians I had eys tested at I went there they said these.wear responsibility as they took on perception my eys have got worse si ce wearing them so went I. Today only to be greeted whoth hostile environment and shouted out by optician ans told nothing wrong I need eye drops what I have i told rhwm I o ly get burning ans stinging in my eyes when I wear rhw glasses I use for close work mot distance 1 also was told its my age ans my medication rude u just don't want ro admit u f up on my glasses ans bec off those I am suffering
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Posted 9 months ago
Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.
Posted 9 months ago
I was received courteously at Scrivens branch in Sutton Coldfield. My eye test was conducted with professional care and kindness by Sonia and all the staff were helpful and accommodating. My glasses were ready within the time stated, and they are already proving excellent. Grateful thanks to all concerned.
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(Sutton Coldfield) - Posted 9 months ago
Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.
Posted 9 months ago
Excellent service and the staff in Ringwood branch could not be more helpful
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(Ringwood) - Posted 9 months ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ringwood!
Posted 9 months ago
They were very approachable, helpful and caring. They spent time helping me choose my frames and I felt they were honest with their opinions in the kindest way.
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Posted 9 months ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 months ago
Market Deeping. Excellent staff and service as always.
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(Market Deeping) - Posted 9 months ago
Thank you for the kind words! We’re so happy your visit at Market Deeping went so smoothly!
Posted 9 months ago
Unlike the branch manager I was dealing with in Kentish town was so professional and helpful that's why his expertise pushed me to do business with Scrivens first time last year. So i decided to have my eye check-up again with him to book the appointment so when i called today to Kentish town branch around 6pm then Mr Daniel pickup the phone from head office with all these personal questions to clear my security without asking why i am calling this is horrible procedure they have that's why i decdied to leave this company and now i have to find some other optician because i felt extremly offended. All the questions Dan asked, are related to sell my personal information to other companies and then they will be keep calling like if i had an accident or selling me a cheap phone or so many calls like that to bother my whole day. Experience with Daniel was like i will think 100 times to call Scrivens ever again.
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Posted 9 months ago
Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.
Posted 9 months ago
Absolutely brilliant! Everything fine, very fast and highly professional service! Definitely 💯 recommend!
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Posted 9 months ago
Thank you for your wonderful review! We look forward to assisting you again in future!
Posted 9 months ago
Excellent customer service.
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Posted 9 months ago
Thank you for taking the time to leave us such a positive rating!
Posted 9 months ago
Good morning,I visited Scrivens on south coast road peacehaven,with a small hearing id problem,once again,i dealbt with impeccable service,from the outstanding knowledge of the staff there,absolutely Amazing help from the staff instore,im overwhelmed with the help ive recieved
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(Peacehaven) - Posted 9 months ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!
Posted 9 months ago
I chose to try this Opticians as an alternative to being part of a rushed conveyor belt process which seems to be the norm nowadays. I was not disappointed. It was a very peaceful and unhurried experience. The Optician took time to listen, explain and reassure, without any pressure to move on quickly to choosing frames - which at that time I did not want. Certainly my best experience yet from a Newmarket optician and staff, so I would recommend them.
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(Newmarket) - Posted 9 months ago
Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.
Posted 9 months ago
Excellent choice of glasses and helpful friendly staff for good advise....
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Posted 9 months ago
Thank you for taking the time to leave us such a nice review!
Posted 9 months ago
Friendly,helpful staff,very professional.My glasses were meant to take 10 days but came within 3 days.perfect for me as i needed them for my job.very happy with the whole service i recieved
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Posted 9 months ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 9 months ago
Excellent Customer Service! Abhin & Frances made the Experience very comfortable for me👍😊
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Posted 9 months ago
Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 months ago
Scrivens Opticians & Hearing Care is rated 4.5 based on 5,548 reviews