Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scrivens always provide excellent customer service. Professional, friendly and efficient staff. Nothing is too much trouble.”

Helpful Report

Posted 1 year ago

Hi Lisa, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“1st class service, 1st time using Scrivens after a dissapointing service from a competitor, thorough test carried out and assistance in choice of new frames.”

Helpful Report

Posted 1 year ago

Hi David, thank you for your wonderful review!

Posted 1 year ago

“Excellent service and aftercare at Newark Scrivens. I was having some problems with my left eye and following an eye test , my Optician immediately referred me to Hospital. I was able to receive treatment within about 48hours. Would highly recommend this practice.”

Helpful Report

(Newark) - Posted 1 year ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Great opticians looking after your eyes nothing was to much very professional”

Helpful Report

Posted 1 year ago

Hi Lawrence, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“emily and optician at Havant opticians - very patient and helpful”

Helpful Report

(Havant) - Posted 1 year ago

Hi Elizabeth, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Good selection of frames at reasonable prices. Staff were helpful and fitting was easy.”

Helpful Report

Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Felt anxious at first but the staff made me feel very comfortable and the was so nice and friendly. Highly recommended optician's.”

Helpful Report

Posted 1 year ago

Hi Emma, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Both myself and my wife can't recommend scrivens opticians highly enough, A very warm welcome and personal service, explaining every stage through out the process, highly recommended,”

Helpful Report

Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Service was very good but glasses were pricy compared to their competitors”

Helpful Report

Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 1 year ago

“Very professional outfit, I was really pleased with my visit, everything was explained to me. Fully recommend Scrivens.”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Service in the past has been great. The last appointment for myself and my wife was a disaster. The fault does not appear to have been with the staff in the shop but a system failure. We were in the shop for just over three hours while our orders for new glasses were being taken and all information had to be entered manually. It really is not good enough in the 21st century.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“So far I have been delighted with my care at Scrivens. I recently had two cataract operations and am waiting for my new spectacles--3 pairs. The three members of staff who looked after me were all professional, kind and reassuring. I would recommend Scrivens to anyone.”

Helpful Report

Posted 1 year ago

Hi Yvonne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very welcoming, happy , friendly, professional staff. I have been a customer for quite a few years now I am very happy with the service”

Helpful Report

Posted 1 year ago

Hi Hilary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Chalk and cheese compared to competition Scrivens at three tuns, Wolverhampton are amazing and their service is second to non, my hearing aids which were recommended to me completely revolutionised my life, I'm hearing sounds I haven't heard for years and now have better hearing with them, than most people I know, plus when using Google I now have super powers...I can turn on and off lights. TV and heating with them, I can have have conversations on the phone even in noisy places by tapping my ear, and foreign languages no problem, I can hear them in English! I can do speech to text and ask any questions I need answering. But back to the service, my specialist and all the staff in the store and very supportive, helpful and fully understand my needs. Don't go to others, you'll only be disappointed as I was before going to Scrivens. Oh and they also do 0% finance, quick delivery and plenty of follow up appointments to check they are right for you.”

Helpful Report

(Wolverhampton) - Posted 1 year ago

Hi Steve, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I was first seen by one of Scrivens' audiologists on 6th January this year (2023) when I was told I could have a new pair of hearing aids to replace the ones I had from my previous supplier. On Monday 16th October, after having seen numerous audiologists, I saw yet another one who, after making some adjustments to my aids ( I think these were the 6th pair!) told me there were limits as to what could be done with NHS equipment! Not impressed at all!!”

Helpful Report

Posted 1 year ago

Hi Alan, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Kashen at Leominster was so helpful and professional this morning, as indeed were all the staff. Very grateful for your assistance. I feel reassured that my ears are in good hands, if you know what I mean!”

Helpful Report

(Leominster) - Posted 1 year ago

Hi Beverley, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Always good customer service. I am always greeted with a smile. Price is reasonable too.”

Helpful Report

Posted 1 year ago

Hi Pauline, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“My husband and I had an eye test there, the staff was very friendly and professional. They communicated very well, and explained everything in full. I have to have my one lense frosted and it was so much cheaper there than what I had been paying. I also had my ears tested there and had my hearing aids straight away she showed me the graph and explained everything to me.”

Helpful Report

Posted 1 year ago

Hi Jane, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews