Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent very friendly good service ill use you again thanks”

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Posted 2 years ago

Hi Kevin, thank you for your wonderful review!

Posted 2 years ago

“Excellent testing and care at your Bridport store”

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(Bridport) - Posted 2 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“my wife and I are very pleased with the service we had today in your Willenhall shop ..Matt and Gurpreet gave us first class attention. many thanks Barry and Jackie Meredith 16/05/2022”

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(Willenhall) - Posted 2 years ago

Hi Barry and Jackie, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“A really welcoming environment, all the staff are friendly and knowledgeable. I would definitely recommend Scrivens.”

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Posted 2 years ago

Hi Gina, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Friendly staff, prompt service, thorough examination of eyes with good explanation and effective communication, very good experience.”

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Posted 2 years ago

Hi Rosemary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very pleased with service. Disappointed with the upkeep of your premises especially in the room where my eyes were tested. Bits insecure on trunking that hold electrical sockets, and generally in need of refurbishment.”

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Posted 2 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 2 years ago

“Do not use this business , avoid at all costs. See their shamelessness on FB before making an appointment. If like us the NHS send you there , be aware that this business is not helpful and pretty heartless. After looking at their reviews ask the NHS to send you somewhere else.i wish someone have given us this advice..”

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Posted 2 years ago

Hi Edwina, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“my superb varnals was taken over by scrivens after being a client of varnals there for 30 years.it turned into a faceless,corporate non-entity.member of staff opened a letter i handed in in front of me!! later i received an abrupt phone call concerning my letter saying its not as simple as that!! had a major problem with a lensplan,which was never explained clearly to this day leaving me out of pocket for £240!! little offer of help.the store manager never contacted me once even though i complained direct to head office in birmingham. a shocking example of dire customer care,poor communication and total contempt for their clients.i will NEVER walk through their doors again-thank god. WARNING-DONT WASTE YOUR TIME AND MORE IMPORTANTLY YOUR HARD EARNED CASH ON THIS GARBAGE COMPANY.FIND A PLEASANT INDEPENDENT BUSINESS WHO HAS THEIR CLIENTS AT HEART. HAVE A MINUS 10 SCRIVENS-PATHETIC.”

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Posted 2 years ago

Hi David, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“The staff always very friendly and professional”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Provided excellent testing service and were able to supply a tuned hearing aid. Very pleased with the person proving the service and excellent service overall.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Attended with a friend who I am carer for, for his eye test and he purchased new glasses staff are genuine and very friendly will be booking my test shortly prices are all very reasonable and the manager paul went out of his way to help choose and find the perfect fit.”

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Posted 2 years ago

Hi Jamie, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“My husband was given an NHS appointment with Scrivens and has been poorly served and we have been left £100”s out of pocket..He was told he needed new hearing aids and that these would be compatible with his recently purchased Oticon streamer which he so desperately relies on :sadly it was not so upon seeking advice from Scrivens he was then told he would have to buy a Bernafon sound gate 3 : which he did even though it was very expensive but sadly again he could not connect to his phone so he again contacted Scrivens for advice who quite bluntly told him “that as he had not brought the equipment from them they could not help”. At no point was he even told they sold such equipment so now having spent a great deal of money which we can I’ll afford he is left isolated as he can’t even connect with his phone. He has contacted customer services who sent an automated response saying we would get a reply within 48 hours but sadly we never did. Simple kindness totally lacking .”

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Posted 2 years ago

“Went to Scrivens Opticians in Chesterfield and everyone was so friendly and helpful. After looking at other opticians for glasses that suited my face shape and having lost a bit of hope that I'd find glasses I'd like, the lovely lady that helped me here found me a fantastic pair for me in the first minutes. They were efficient, helpful, extremely polite and I would recommend 100%. I came with my rescue dog as well, who has a hard time trusting people, and she had such a nice and calm experience with the staff there.”

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(Chesterfield) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield.

Posted 2 years ago

“Very professional service. That keep in contact with you at all times.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I would recommend Scrivens as they are very nice, the customer care that I received was excellent. I was upset and nervous about having hearing aids, they were really kind and understanding and took me to another room, to explain the hearing aids. Plus I have had a follow up phone call, to see how I am getting on.”

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Posted 2 years ago

Hi, thank you for your wonderful review!

Posted 2 years ago

“Absolutely poor service at the Bolton branch. My Mum had an eye test and was given the wrong prescription. She had glasses made up at another opticians with this prescription. When Scrivens was asked about prescription they admitted their mistake and issued another prescription, which was also wrong! In total my Mum had 3 pairs of glasses made up with the all the wrong prescription supplied by Scrivens. When asked about some compensation due to all the messing about and inconvenience she was told, ‘no compensation’ as she’d not spent any money with them recently. She’d always bought her glasses with them previously. Really poor service, terrible attitude from the manager. I asked to speak to someone above her and she said there is on one, but had previously told me this decision had come from her manager! They kept changing their story when asked about the reason why the prescription had been incorrect! Just making it up to cover it up. DO NOT SHOP HERE! You have been warned. Also, when I contacted them to complain it took 2 weeks to get a response and I only got one then because I rang to chase it up. I’ve had to give 1 star but they don’t deserve that. My Mum is 82 and didn’t need the distress.”

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Posted 2 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“I visited the Feltham branch for ear wax removal after visiting my doctor who could not see my eardrum at all. Stacey was the expert who carried out my treatment and couldn't have been more helpful or professional. It took multiple visits to clear a lifetimes build up but I would recommend Scrivens five star service and if your lucky enough to be treated by Stacey you've hit the jackpot.”

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(Feltham) - Posted 2 years ago

Hi Alex, thank you for the kind words! We’re so happy your visit at Feltham went so smoothly.

Posted 2 years ago

“Had test with Nichola at Hebburn and was very impressed with her professional attitude and patience. Great service.”

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Posted 2 years ago

Hi Gordon, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Had a hearing test Wednesday with Leon at the Witney Branch. Was most impressed with his efficiency knowledge and patience.”

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(Witney) - Posted 2 years ago

Hi Robert, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Witney.

Posted 2 years ago

“I booked a appointment with this company for an eye test and they cancelled it infront of me and gave it to someone else and I got time off work for nothing . Thanks for nothing I guess”

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Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews