Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't get an appointment toget to get them sorted after being sent for repair been on the phone been promised cancellation but it never happend 6months now can't use them as they have to be put through computer but it's!impossible to get an appointment by phone very poor after care so I can't use them , one appointment was cancelled on the day disappointed to say the least”

Helpful Report

Posted 3 years ago

Hi Carol, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“Very thorough eye test, very good service. Could have better selection for those who require larger lenses or rimless spectacles.”

Helpful Report

Posted 3 years ago

Hi Barrie, thank you for letting us know about this, your feedback helps us get better.

Posted 3 years ago

“Great personal feel to Scrivens, friendly staff who actually take the time to get to know you and what works for you. Very professional and not overpriced, got me in for a same day appointment also at last minute. Optometrist was incredibly friendly and throrough, and didn't charge extra when I needed an unforseen extra test. Fantastic experience for me.”

Helpful Report

Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I always have a great experience. The staff is very helpful and friendly. Service is quick and professional.”

Helpful Report

Posted 3 years ago

Hi Dez, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Excellent service as usual. Friendly and helpful staff. Highly satisfied.”

Helpful Report

Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“My eye prescription did not detail the intermediate add for VDU use (although there is a box for this on the prescription paperwork and other opticians provide this as standard). Despite expressing my concerns about this to the Cotteridge branch manager, Ann, who initially gave me figures over the phone on 8th October which then changed when I spoke to her again on 15th October (so what am I to believe?) and the potential financial impact of purchasing glasses or undergoing another examination to provide me with confidence, a new prescription was not provided or refund offered. I am frustrated by the poor customer service of using Scrivens and will not be returning or recommending.”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Lenses r great n do wat they shud.however ive been given 2 pairs with exactly the same frames! not the frames i picked n wil b very easy to mix up the glasses n pik up the wrong pair which i have done already.im tryin to put photo on this but wont let me”

Helpful Report

Posted 3 years ago

Hi Patricia, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Excellent and professional service received by the ladies in Stapleford. Lovely to walk into a place and be greeted by warm welcoming smiles. Wouldn't go anywhere else. 10/10”

Helpful Report

(Stapleford) - Posted 3 years ago

Hi Tracey, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Got short notice Saturday appt.Excellent service and advice from all the staff at Ripley branch. Thankyou”

Helpful Report

Posted 3 years ago

“Got short notice Saturday appt.Excellent service and advice from all the staff at Ripley branch. Thankyou”

Helpful Report

(Ripley) - Posted 3 years ago

Hi Alan, thank you for the kind words! We’re so happy your visit at Ripley went so smoothly.

Posted 3 years ago

“The Bolton branch manager was rude. Despite her team having assured us that we didn't need to pay an additional £100, she said that "she wasn't there and so it wasn't her responsibility"!!. She wouldn't back down, was quite nasty to a 91 year old woman, and kept saying - "I explained it over the phone and you said OK" - really? She told a 91 year old woman (who might have just woken up or been feeling poorly) about extra charges over the phone and reckons that was being empathetic? Truly the worst service I have ever witnessed.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“100% satisfied with whole visit..”

Helpful Report

Posted 3 years ago

Hi Angie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I have been using Scrivens for many years. Helpful and professional. Would recommend them to anyone needing to see an optician.”

Helpful Report

Posted 3 years ago

Hi Eileen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Very Helpful and professional staff, and made my eye test a pleasant experience.”

Helpful Report

Posted 3 years ago

Hi Christopher, thank you for your wonderful review!

Posted 3 years ago

“I have been a client for many years, I’m always made to feel welcome and love the personal touch this company gives, nothing is too much trouble and John always goes that extra mile for me. Thank you for making my visits so enjoyable”

Helpful Report

Posted 3 years ago

Hi Annette, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“The treatment I received at my recent appointment was very thorough and the optician explained everything clearly and in detail. The other members of staff were very helpful while conducting the other tests and sorting out my two new pairs of glasses.”

Helpful Report

Posted 3 years ago

Hi Ann, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Great service and wonderful staff, had a great afternoon with Emma and Liz at the Malton branch.... I would highly recommend any one to pay them a visit..... Good price on glasses too 😊”

Helpful Report

(Malton) - Posted 3 years ago

Hi Dave, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“A1 service! highly recommended”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I have used Scrivens for many years without complaint. As a smaller company they offer a more personalised service rather than the corporate face of much larger opticians. They are very competitive on price and offer good promotional discounts, rewarding loyalty. The staff at my local branch are extremely friendly, courteous, knowledgeable and provide a 1st class experience.”

Helpful Report

Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“I haven't had a eye test in some years so when I found Scrivens Opticians in Liscard in the wirral I was delighted very friendly team and optician who was doing my eye test was very good and explained everything it turned out I did need new glasses I'm very happy with the service ☺️”

Helpful Report

Posted 3 years ago

Hi Tracy, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews