Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and knowledgeable staff. Excellent thorough service.”

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Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 week ago

“I cannot fault the care and kindness shown to me. All the staff at the branch I attend (Herne Bay) are so kind and patient. My husband and I wouldn’t go anywhere else.”

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(Herne Bay) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Herne Bay!

Posted 1 week ago

“Second time used Scrivens, highly recommended this opticians”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Have always found the staff at the Abingdon branch very helpful and courtesy and glasses of premium quality Would recommend service”

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Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Abingdon!

Posted 1 week ago

“Excellent care all the staff go above and beyond to ensure you feel confident with the products they supply, I have both my eyes and hearing under there care, and have complete confidence in them”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“I had to change a booking which I had made online so called the link on the appointment confirmation which was my local shop. No one answered the phone after several attempts and I was repeatedly transferred to the customer service team. No one answered these calls either so I emailed to complain to be told I would have an answer in ten days after they have investigated… guess what? No response. You are a service based company right??”

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Posted 1 week ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 week ago

“Barbara is my mum and I attended with her. Such fantastic staff and so helpful - Mum and I are so grateful for their patience. Big shout out and thank you. Please ensure this is passed on to your wonderful staff in Hoddesdon”

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Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 1 week ago

“Great customer service, price”

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Posted 1 week ago

Thank you for the kind words!

Posted 1 week ago

“Masie at the Bicester Branch is extremely helpful , courteous and diligent. She has helped me repeatedly with my Lens Plan enquiries over the past year. As a long term customer of Scrivens (Lens Plan) she has in my opinion gone above and beyond what i would expect in terms of customer service. Thank you Masie!”

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Posted 1 week ago

Thank you for the kind words! We’re so happy your visit at Bicester went so smoothly!

Posted 1 week ago

“I have been going to scrivenes since the age of 8 years, and they have never let me me down, they always offer the best customer service and the staff are always friendly. The manager Raj has always given me and 100% service always recommending my frame and tries his best to save me money”

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Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Optician First class went through Every thing in detail . The surface that Emma gave was Excellent when picking my glasses and was also calm and collective when giving her reasons. For the glasses I had Picked with her help.”

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Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 week ago

“Took my 92 year old mum who was struggling hearing she has a earring aid with scrivens, today we saw Hayley who was really helpful and very understanding she checked mums ears and found the reason mum couldn’t hear was due to wax, she also retubed mums hearing aid and checked the volume, I have always been happy with scrivens we have been using them for years but after seeing Hayley I will be booking with her in the future. Thankyou Hayley”

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Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“The manager of this place is absolutely rude and unhelpful. The rest of the staff is amazing.”

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Posted 1 week ago

“John Pilling and his staff are absolutely brilliant. This is why I have constantly returned to them. I have been to this branch when it was previously Maxwell Kay. My latest visit has resulted in them going way, way over and above what I would expect any opticians to do. I would wholeheartedly recommend anyone to visit. Just totally unbelievable service. Thank you all so very much.”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 1 week ago

“Staff at Bury St Edmunds are very friendly and helpful and Jenny the Optometrist is excellent at putting one at ease.”

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(Bury St Edmunds) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“I have had my hearing aids fitted today, following a referral from my GP, at the Beeston branch in Leeds, by Mr Zain Qaisor. The service, advice, testing and friendly profesional care I was given was exemplary. I would like to extend my sincere thanks to Zain, Scrivens and the NHS. I have lived, worked and travelled from Africa to the Artic Circle, and the care I received today would match anywhere.”

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(Leeds Beeston) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“New Brighton store badly managed. Give me the wrong information re my glasses . Waste of time. Do yourself a favor.Go somewhere else”

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Posted 2 weeks ago

“Excellent experience at the Lymington branch. Bruce who tested my eyes was very thorough and helpful. Other staff were also very helpful.”

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(Lymington) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 2 weeks ago

“Felt a very personal service. The staff were amazing and helpful. They didn't push any deals so I didn't feel pressure.”

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Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“Was going to stop short of five stars as the visit had no difficulties to test the problem solving of the branch. Then thought, no problems? Surely they deserve 5 stars. So five stars it is! Didn’t catch the opticians name, but he related to me well, he was charming and engaging throughout. Shared a joke or two with me and I cannot fault his approach. The shop floor staff were funny and engaging too. Special mention to Emma for her manner, humour and her help. Didn’t try and over sell, listened to me, joked and made the whole experience warm and friendly. Full credit to her as she dealt with tormenting most perfectly.”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 2 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews