Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My hearing test at Diss with Trevor and Franchesqua ( 21st Aug 2023 )was amazingly thorough. Both very professional, friendly and understanding my issue. After over an hour of tests etc. I left with a pair of NHS issue hearing aids which I am still getting used to”

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(Diss) - Posted 1 year ago

Hi Barry, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Always please with the service they go out of there way to help you ,wouldn't go any where eles.”

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Posted 1 year ago

Hi Sandra, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Outstanding work by the Havant branch. My 5 year old child is often in there due to breaking her glasses and all of the staff are incredible towards her, so much care is given and I couldn't recommend a better opticians. Thankyou so much Havant branch.”

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(Havant) - Posted 1 year ago

Hi Hannah, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Always have first class treatment and attention from my local Scrivens branch in Chesterfield.”

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(Chesterfield) - Posted 1 year ago

Hi Melvin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield.

Posted 1 year ago

“A helpful and very thorough practice. I would recommend.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Thank you for the care and attention given for my eye test and also my ear test. Both technicians were very thorough, caring and attentive. Yes I would recommend Scrivens and will be coming back.”

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Posted 1 year ago

Hi Pamela, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I was treated kindly and professionally throughout from the hearing test to the eye test and glass fitting. I felt very much respected and cared for.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Excellent service. Staff very helpful & professional.”

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Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“Brilliant service...”

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Posted 1 year ago

Hi Abraham, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I went to Scrivens in Widnes for the first time last week for an eye test I was very impressed with the service. The Optometrist was very through and explained every test. I didn't need any new glasses but I ordered a pair of subscription sunglasses. I would highly recommend the service and the staff were very friendly and helpful.”

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(Widnes) - Posted 1 year ago

Hi Angela, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“The optometrist was extremely thorough with her examination and explained about the effects of AMD and gave me a Amsler chart for future reference. I am quite happy with my chose of frames and now await the fitting. Thank you for an excellent around service.”

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Posted 1 year ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Best opticians I have ever been to. Always a friendly smile when you walk in. Nothing is too much trouble for them. The glasses are excellent value for money. It’s a real pleasure to go there. Cris Adams”

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Posted 1 year ago

Hi Cris, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Went to local Scrivens for NHS hearing test and was blown away by how amazing the service was. The audiologist for very personable and thorough. Carrying out a range of tests explaining and reassuring as he went through them and at the end left with new hearing aids. Would recommend the branch in Market Deeping first class”

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(Market Deeping) - Posted 1 year ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“They had computer problems and my card payment wouldn’t go through. I said I would pay on receipt of glasses having been a long time customer. They embarrassed me by asking for 50 percent deposit and my friend had been to cash machine. I didn’t know how much she had withdrawn and had to ask if she had enough money to pay. I tried the ATM but it wasn’t giving out anymore money. I will not use this company in future. As far as I was concerned it was their problem and should have accepted my offer of paying on receipt.”

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Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Today I visited the Sutton Coldfield branch to update my hearing aids, following an ear infection 2 weeks previously which Sophie had identified, and she written a letter for me to take to my Doctor, this was promptly done and I had the medication the next day. Today Sophie the hearing consultant was again very helpful, as the infection had cleared and adjusted the right hearing aid as necessary, once again excellent service, done in a very professional and business like manner, well done Sophie and the Sutton Coldfield Branch.”

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(Sutton Coldfield) - Posted 1 year ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 1 year ago

“I found the staff at the Bromyard branch pleasant and helpful. Unfortunately the optometrist was arrogant and didn’t listen to what I said. He gave me an incorrect prescription. I couldn’t wear the glasses made to that prescription and had to go to another optician in order to get my eyes rechecked and the lenses made to the new prescription. In the light of this experience I cannot recommend Scrivens in Bromyard.”

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Posted 1 year ago

Hi Ian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“First class service as usual wouldn’t go anywhere else”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Incredible service provided by the Bury St Edmunds team, who looked after me from start to finish and provided excellent advice with a friendly family feel”

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(Bury St Edmunds) - Posted 1 year ago

Hi Karen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Booked an appointment for my 91 year old mother-in-law at Stafford. Got there to find it closed for refurbishment. Very unhappy and have had to book her in elsewhere. SCRIVENS LOSS”

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Posted 1 year ago

Hi Sheila, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“I am very happy with my NHS hearing aids, which I had fitted a year ago. Your consultant was extremely thorough and helpful in explaining all about using them.”

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Posted 1 year ago

Hi Pamela, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews