Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service at every stage, from my eye test through selecting suitable frames and finally fitting - Midsomer Norton. I now hair a pair of glasses which I can wear for everything from driving, looking at my computer and reading”

Helpful Report

(Midsomer Norton) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 months ago

“EVERY ONE INVOLVED MADE IT SO EASY AND PLEASENT FOR AN 80 YEAR OLD.I WAS PLEASED WITH THE EYE TEST WHICH WAS THE MOST PROFESSIONAL I HAVE EVER HAD, THE YOUNG LADY TOOK THE TIME TO EXPLAIN IT ALL. I THEN ORDERED THREE PAIRS OF GLASSES AND BOOKED A CONTACT LENS TEST WITH A VIEW OF REPLACEING MY CURRENT ONES AND LOOK FORWARD TO IT. I HOPE THE NEW GLASSES AND CONTACTS ARE AS GOOD AS EXPECTED AS I AM SURE THEY WILL BE. MANY THANKS TO ALL THE STAFF AND LOOK FORWARD TO MEETINGTHEM ALL AGAIN. MERRY CHRISTMAS TO THEM ALL.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Friendly staff,tell you the best options for you”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“I very much appreciated the care and attention I received at Scrivens Witney. I had a problem with my hearing aids and was offered an immediate appointment. A part was added to my aid and in addition my ears were syringed which alleviated the problem. The kindness and attention received was second to none, A great team with Esme and Huw taking care of the audiology department, and also the support from 'front of house' staff. Thank you again.”

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(Witney) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Witney!

Posted 2 months ago

“Absolutely fantastic service”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“Very welcoming when first arrived at the store, staff was very friendly Aaron and the manager made me feel at ease due to me being autistic. The lady that done my eyes was lovely also made me feel at ease would highly recommend.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Very helpful and took plenty of time to sort out my options”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Everybody very helpful would not go anywhere else”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have always had excellent advice and support from staff at Scrivens in Willenhall.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Thank goodness”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Very polite and informative . The only thing I should be able to obtain is my pupil measurement?”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“I had a sight test and contact lens review and felt both were addressed expertly and efficiently. The optician was friendly and helpful as was the lady who assisted me with my choice and order of new glasses.”

Helpful Report

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I am very satisfied with customer service. Prices are reasonable. They always send reminders for appointment and when your glasses are ready”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Appointment was prompt and carried out in a professional and friendly manner. Eye examination was thorough with all questions answered.”

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Posted 2 months ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 2 months ago

“I was kept waiting for about 20 mins. Excellent service otherwise.”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating! We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“Friendly staff, appointment on time, not rushed, felt confident in the examination received, extra test done due to some concerns, would recommend this practice”

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Posted 2 months ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“The staff in Scrivens are so helpful and you receive excellent customer service. If I ever have any problems they sort it and offer some good advice”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I REENTLY USED STRIVENS ON PLUMPTEAD ROAD NORWICH & WAS PLEASANTLY SURPRISED AT THE KINDNESS SHOWN TO ME.THE EFICIENT & FRIENDLY GREETING I RECIECED FROM THE RECEPTION TO THE VERY EFFICIENT OPTICIEN ,I THINK HIS NAME WAS JOE WHO WAS VERY EFFIICIENT IN DEALING WITH MY EYE PROBLEMS.I WOULD CERTAINLY RECCOMEND THEM TO EVERYONE”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Friendly, helpful staff who made me feel relaxed during my thorough eye test and gave helpful advice afterwards when selecting frames.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“you get get very friendly staff go out off there way to help you.”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews