Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldnt fault the excellent service I was given at Cleadon Park medical centre, South Shields. Most pleasant and efficient attention from Nicola. Postal service for renewal of batteries is also very good, and saves a visit into town. I have gladly recommended the service to a few friends.”

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Posted 3 years ago

Hi Enid, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Fantastic service from Scrivens in Chesterfield. Amreen Khalid did a very thorough eye test, answering all my questions and giving me some useful eye health advice. Tracey Jackson helped me with choosing my glasses, the lens type etc, and then the fit when I picked them up a week later. Certainly much better experience than with a previous well known high street opticians. The experience felt more personable, friendly but very professional. I was also offered a free hearing test which I took, and they spotted an issue in one of my ears, which I had suspected myself but never done anything about it. Sharon who carried out the full test for me today was very helpful and informative and I now know it will be monitored well. They also helped with my 84 year old father, who had been struggling with his old nhs hearing aids, and which we have been waiting months for an appointment with the Royal in Chesterfield. Sharon was very patient and thorough with my dad too and he came away smiling after she fitted him with much improved hearing aids. They do NHS and private hearing aids and I could not recommend their service enough. Thank you all at Scrivens of Chesterfield for a first class service.”

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(Chesterfield) - Posted 3 years ago

Hi Suzanne, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I had such a wonderful experience at the branch in Weston super Mare! I felt very at ease (so much so I even stayed for an unscheduled hearing test!) and the eye examination itself felt very thorough. There was that feeling of it being a more traditional style of opticians, and by that I mean a very personable and friendly environment but with the attention to detail and professionalism that is sometimes overlooked at the major chain opticians. I’m surprised to say I’m looking forward to going for my next opticians appointment! Sam was lovely.”

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(Weston Super Mare) - Posted 3 years ago

Hi Rebecca, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“My husband and I have recently had eye tests and new glasses from Scrivens. The whole team where excellent taking care that the frames were suitable for our lenses. They took particularly helpful to my husband who has Altzheimers. They took extra time so that they got a true understanding of his needs and so he could make his own decisions. We definitely recommend the Chesterfield branch especially Amreen Khalid Optometrist and Selena Richardson Customer Care.”

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(Chesterfield) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield.

Posted 3 years ago

“Absolutely amazing staff, knowledgable and so kind. You're in truly safe hands with these wonderful people! Top notch service!”

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Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Personally just started the Chesterfield Market Place branch and have received really good customer service from Tracey and Sarah at the . They explained things very well, are patient - not pushing, waiting until I was okay to proceed.”

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(Chesterfield) - Posted 3 years ago

Hi Jerry, thank you for the kind words! We’re so happy your visit at Chesterfield went so smoothly.

Posted 3 years ago

“I would to recommend this service, we received great help and service from Hue Jones. Highly recommended. Mr & Mrs Wood”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Looking at the Ratings, at 4.55, I'm surprised at the missing 0.45. The service was superb. The staff were Efficient, Professional, Polite & Reassuring. Were helpful in getting my cataract operation done. Thanks for all your kindness & help”

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Posted 3 years ago

Hi Kiran, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I went into Scrivens at Clifton to get my dads hearing aid fixed and both Nina & Sasha went the extra mile and managed to fix my dads hearing aid for which both he and i are extremely grateful and cannot recommend them enough. They are always willing to help and are always smiling and friendly - thank you and have a very happy christmas”

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(Clifton) - Posted 3 years ago

Hi Tracey, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Clifton.

Posted 3 years ago

“I have visited this month young opticians Check my eyes sights not impressed its looks he is learning and not experienced, won't recommend, any one else to go there's.”

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Posted 3 years ago

Hi Mohammed, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“Having recently moved and in need of finding a new optician I finally settled on Scrivens after one or two unsuccessful visits to other opticians, I speak highly of Scrivens who gave me first class attention with the added bonus of servicing my hearing aids,”

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Posted 3 years ago

Hi Celia, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

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Posted 3 years ago

“Personal, appropriate, sensitive, differentiated and careful service for glasses and, recently, for hearing aids - the latter life changing in only positive ways! And always good to see training going on, again with sensitivity to customers. Clifton branch.”

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(Clifton) - Posted 3 years ago

Hi Elizabeth, thank you for the kind words! We’re so happy your visit at Clifton went so smoothly.

Posted 3 years ago

“I visited Sutton in Ashfield branch last week, had a very thorough eye test by the optician, and chosen some lovely specs with the help of the girls. All the staff was amazing, pleasant and very professional (with a good giggle here and there) I will never go to my older opticians again, scrivens blew them out the park! Thanks”

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(Sutton In Ashfield) - Posted 3 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Broadstone store always happy and very helpful staff 😊”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Good communication and brilliant service Thanks 🙏”

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Posted 3 years ago

Hi Hasmukh, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Due to Covid, I'd not had a prescription eye test since 2019. The staff were excellent in communicating and making me feel at ease again. The Optician was also very good explaining things and made me feel at ease ( I'd not met him before). 5 Star service by all. Well done.”

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Posted 3 years ago

Hi Peter, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Absolutely brilliant staff and optician - friendly, helpful and patient. Very impressed and now have my optical practice sorted with confidence. The optician was thorough and checked everything over- I had tests done that I hadn't had in different practices. Thank you everyone at RADCLIFFE SCRIVENS”

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(Radcliffe) - Posted 3 years ago

Hi Barry, thank you for the kind words! We’re so happy your visit at Radcliffe went so smoothly.

Posted 3 years ago

“Was very satisfied with the service I received. Would give the optician and Sam who helped me chose my glasses 100%.”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Friendly professional service from all the staff. A pleasure to visit”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews