Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,558 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was fitted with nhs hearing aids at Hobs most medical centre Olton by Scrivens & was not happy with any of it & cannot use the aids. Was not shown how to put them in & it hurts my right ear. I phoned your shop in Shirley, Solihull & felt that the receptionist was pushy & determined to do it her way, in the end I gave up. I am not convinced that I need these kind of hearing aids, although your Hobs Moat lman told me I was deaf, my Granddaughter said ‘do you really need hearing aids’.”

Helpful Report

Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Took my 7 year old for an eye test today at the Rhyl branch, he was nervous, the ladies booking us in were so friendly and the optician who carried out the tests was so lovely, my little boy came home and said 'he was really nice wasn't he' He was friendly and made us feel well cared for.”

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(Rhyl) - Posted 1 year ago

Hi Amanda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rhyl.

Posted 1 year ago

“Very pleased with the service: the test, the fitting and the follow up. Very pleased with the end result.”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I attended my appointment today 15/03/2023 at Scrivens. High Street, Swadlincote, Derbyshire. Excellent, friendly and efficient service, I was made to feel valued as a customer and the entire process of both my hearing and eye tests was first class. Thank you.”

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(Swadlincote) - Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I have been to this optician for many years and I can not tell if the optician was having a bad day, but she berated me, spoke ‘at me’ and became defensive and I would say ‘aggressive’ - when I mentioned that I had a bad experience with a different high street optician - it turns out, that optician was her past employer. The woman appeared to take this personally and went on and on ( repeating twice) how all opticians went to only 8 universities in the country and are all equally good. No! You are not all equally good. This is a well known fact established from research backed surveys. You were rude to me today. You behaved in a bullying way and I will not be returning - not because you were bad at being an optician ( you do better eye checks than most). But because you were disrespectful and berated me - you have no right to speak to anyone like that, let alone an older customer.”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Hi Andy, thank you for your wonderful review!

Posted 1 year ago

“Staff were efficient and the optician who tested my eyes was lovely and very detailed on my results.”

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Posted 1 year ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Absolutely amazing staff.. took my 5 Yr old grandson in Shaw, all the staff were so helpful, chatting and playing with my grandson, the optician was very patient 🤷‍♀️😂 honestly they couldn't do enough,n I ad a right chin wag too 😊 Massive Thankyou to you all, my grandson actually said he was frightened.. but that didn't last long..😊”

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(Shaw) - Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shaw.

Posted 1 year ago

“If I could give 0 stars I probably would. Worst customer service, so unprofessional. When I walked in there they were all sat around drinking all sorts of colourful drinks and chit chatting. Store looked a mess and quite frankly, they looked like they couldn’t care less!”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Did a absolutely fantastic job, hearing much better then before. The insert to right ear is causing slight pain. When at Veterans Breakfast Club hearing is not right cannot hear group conversations. Please can help with this??”

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Posted 1 year ago

Hi Robert, thank you for letting us know about this, we’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Excellent service for my hearing aids provided by your Bromyard branch. Always willingly ready to help. Couldn't wish for a better branch.”

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(Bromyard) - Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Very friendly staff who talked me through everything and were very reassuring after I woke up unable to see out of my right eye. Very happy now after having my eyes tested and being given all clear and an explanation what was causing it and how to remedy it”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The visit, yesterday, went well and the optometrist, Sonya Gandhi, was very supportive. Sonya Manley helped me find the new glasses and all went well! Thank you for a very supportive staff who are interested 'beyond the call of duty'.”

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Posted 1 year ago

Hi Fingland, thank you for your wonderful review!

Posted 1 year ago

“MARKET DEEPING S SCRIVENS .,.THEY ARE ALWAYS POLITE AND SO HELPFUL...RECENTLY I HAD A PROBLEM RE MY EYE AND ON GOING THERE..I WAS TOLD TO GO HOME..TAKE MY BP....WHICH I DID...AND IF IT WAS A HIGH READING TO ALERT DOCTORS...I DULY DID AND AM NOW BEING TREATED....THANK YOU ....SCRIVENS ALL THE WAY......”

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(Market Deeping) - Posted 1 year ago

Hi Zita, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“nice staff but i was early for my eye test had one test then had to waiit for another test and sat around for about 2 hours i said ive been up very early and need to get it done as soon as possible then tried to charge me but on the letter it said it was a free test so i showed letter and got it free got to go back for some more glasses but will go on a weekend this time”

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Posted 1 year ago

Hi Karen, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“The staff are amazing. Excellent customer service and care given. Highly recommend.”

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Posted 1 year ago

Hi Nora, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“HI THEIR SORRY FOR THE DELAY IN GETTING BACK TO YOU. I have ALWAYS FOUND THE STAFF AT RIPLEY TO BE MOST HELPFUL AND OBLIGING.I WOULD GIVE THEM 100% FOR THEIR CARE AND ATTENTION. MY NHS EARNING AIDES ARE WORKING JUST FINE AND MY GLASSES ARE JUST AS GOOD. HOWEVER A LEN'S DID DROPE OUT BUT WAS FIXED ON THE SPOT.”

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(Ripley) - Posted 1 year ago

Hi Roy, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“VERY PROFESSIONAL AND COURTEOUS SERVICE. IT WAS NICE TO HAVE SUCH A FRIENDLY AND INFORMATIVE OPTICIAN, WHO OBVIOUSLY ENJOYED HIS WORK AND INTERACTION WITH THE GENERAL PUBLIC.”

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Posted 1 year ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Great service Mohammid is a very daring man”

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Posted 1 year ago

Hi Paul, thank you for your wonderful review!

Posted 1 year ago

“Ibrahim was most helpful and well mannered , and I would like him to attend to me in future he is a credit to you”

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Posted 1 year ago

Hi Anthony, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,558 reviews