Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,562 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service at the Glossop Road branch of Scrivens, in Sheffield, is excellent. Staff courteous, efficient and friendly, communication clear . . and of course, great products and pricing. THANKYOU”

Helpful Report

(Sheffield Glossop Road) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sheffield.

Posted 3 years ago

“My first eye test appointment unfortunately had to be cancelled because the optician had been involved in a car accident. My appointment was rearranged for the following week. Seen by a very nice lady, and then helped to choose some new frames for my updated prescription. Just waiting now for an email or phone call to let me know they are ready to be collected.”

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Posted 3 years ago

Hi Jenny, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Quick and efficient eye test and on discovering that I need reading glasses for the first time, Michael (at Kentish Town) was incredibly helpful and picked out the perfect pair of glasses that suit me and my face. Excellent service, thank you.”

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(Kentish Town) - Posted 3 years ago

Hi Sarah, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I would like to say a big thank you to Scrivens in Cottingham for fixing my glasses after one of my lenses fell out whilst I was shopping. I popped in to the shop on the off chance they could help. They were more than happy to, which was nice as I was visiting family from outside the area. Excellent customer service, thank you.”

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(Cottingham) - Posted 3 years ago

Hi Ellie, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Great service from Scrivens, Shirley, Southampton. The staff were friendly and attentive. The new glasses arrived quickly and look good.”

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(Southampton Shirley) - Posted 3 years ago

Hi David, thank you for the kind words! We’re so happy your visit at Southampton Shirley went so smoothly.

Posted 3 years ago

“I can only use one at @ time because it makes my ears sore but in essence the performance is good and I am happy.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. If your hearing aids are becoming uncomfortable with extended wear, we should be able to help with that. If you could email customercare@scrivens.com with your details, they'll arrange an aftercare appointment for you.

Posted 3 years ago

“Scrivens in St Giles Norwich have cancelled THREE appointments , at short notice, one with no notice! This might be a family-run business and family-owned but certainly NOT family-orientated. Customer service does not even warrant 1-star!”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“I have hearing aids 4.5 years old and was told I could not have new ones, old ones to be sent off to be mended. 2 weeks later was told they could not be mended and I would need new ones. First available appointment due to shortage of staff was in 8 weeks time. Which was going to be this Thursday 2 December. Reminder sent from Scrivens Saturday 27th November. Then on Monday 29th November a call from Scrivens cancelled appointment indefinitely as they had no qualified audiologist and couldn't say when they would have one. So after nearly 3 months having to start process all over again. I have a terminal illness very poor hearing, which makes my frequent visits to hospital very difficult. This all happened at Plumstead Road Norwich branch.”

Helpful Report

Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“We came to Scrivens Opticians & Hearing Centre in Kentish Town on Friday 30th July for our eye tests. Michael Sharpstone was absolutely wonderful. Extremely professional, attentive and very caring. Avril and Doulat were also excellent when it came to choosing glasses.”

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(Kentish Town) - Posted 3 years ago

Hi Linda, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Kentish Town.

Posted 3 years ago

“Excellent service from Scrivens at Chesterfield. I received a sight, hearing, contact lens tests and purchased glasses and an eye compress treatment pack. The employees of Scrivens who helped me were professional, kind, caring and knowledgeable. They put my needs first.”

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(Chesterfield) - Posted 3 years ago

Hi Corinne, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I was told my glasses would be ready in two weeks It is now into the fourth week I have visited the branch in Crewe on two occasions now and been told that the glasses have been dispatched but still not arrived not happy m”

Helpful Report

Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“The best!. I have anxiety is and the team were fabulous!.friendly staff. I wouldn’t want to go anywhere else now”

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Posted 3 years ago

Hi Gemma, thank you for your wonderful review!

Posted 3 years ago

“Visited Scrivens at Market Deeping for a new hearing aid, paid for a private one as the NHS one was useless. It has taken several visits to get my very bad hearing sorted out. Suzanne Stevenson has been great, she is thorough, caring, very patient and understands the many problems associated with bad hearing (being deaf herself). After many complications, one being a very bad hearing infection which she found and sent me to the Doctors to get sorted out. Suzanne has been very helpful in finding the right hearing aid for me, the right ear fittings and I cannot recommend her enough.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I have been a customer of Scrivens (and its predecessor) for more than 35 years and have always had excellent service from their very friendly and helpful staff. They always had time to address any concerns and to sort out any problems I might have. The delivery was always quicker than promised and the fitting done with great care. I could not wish for more from an optician. Their prices are always fair and no attempt is made to sell me more expensive items than I require. I give them 5 stars without hesitation and would give more if I could.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Just come home from my first visit to Scrivens opticians in Fleetwood. Customer service was excellent and very friendly staff. Great information on all aspects of lenses and styles - great price range and advice given.”

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(Fleetwood) - Posted 3 years ago

Hi, thank you for the kind words! We’re so happy your visit at Fleetwood went so smoothly.

Posted 3 years ago

“Absolutely fantastic service at your Tewkesbury store. Nothing is ever to much trouble. Kind, caring and helpful staff all round. I actually enjoy my yearly visit to see the staff there!”

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(Tewkesbury) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“I accompanied my Mother in law an 85 year old lady, to the Peterborough branch, we arrived 15 minutes early for a 16:30 appointment, she was called in for her eye test at 17:00 and came out at 17:40. When she asked if she could possibly use a toilet, she was told no we don’t have customer toilets. HELLO SHE IS EIGHTY FIVE YEARS OLD AND HAS BEEN KEPT WAITING 90 mins, then to be told try the Bull Hotel. Not good enough, won’t be back to choose anything.”

Helpful Report

Posted 3 years ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

“I visited Thirsk Branch to buy glasses & they arrived 3 weeks later. However, I had asked for thin lenses and the glasses I was given were not thin. I was told that I would have to pay another £170 to have the lenses replaced. I did that but when I collected the new glasses I could not read with them & was told that the prescription had been altered when the lenses were changed . I said I wanted a refund & its taken 4 weeks of phone calls to Thirsk & Customer Services but refund has now arrived without a phone call or e-mail to let me know. I would not recommend Thirsk Branch, when there is a problem only the Manager can deal with it & she is hardly ever there & when she is doesn't follow up as she says she will. I still need new glasses but will not visit Scrivens again”

Helpful Report

Posted 3 years ago

Hi Anne, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Last month we went to Scrivens in Stone, as my Husband was having problems with his sight . We knew we might have to pay for the prescription as we were 2 weeks early. The man on Reception was very nice and helpful . The lady Optician came out, went to the man on reception looked at us and said " He isnt due his eye test yet" was explained to her that my Husband was having problems.. with this she was very rude and agressive towards us. My Husband began to get upset has he has Alzhiemers . I told her that we would go somewhere else as her attitude was so bad, she just said fine and waved us out. We have used Stone for quite a while both with glasses and hearing aids. but will Not be returning.”

Helpful Report

Posted 3 years ago

Hi Elaine, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“Zero stars. Awful head office customer service. My son had an eye test at Scrivens Mill Hill Branch on 06/11/2021. We took him to specsavers two weeks later and chose glasses. We then needed the NHS voucher and phoned the branch that we were coming to fetch it. We were put through to another branch, miles away but would have been happy to fetch it from them. They refused and asked us to contact customer services, saying that data protection meant they would not release a voucher even if we came. We contacted customer services today after finding they were closed on Saturday. After much music and time on hold they refused to help, saying that would forward our request by e-mail to the branch. We waited a few hours for a reply but there was none. Phoned customer services again to be told that they cannot give us the authorisation code because they are not computerised and that the distant branch will not see the e-mail till Tuesday. Asked to speak to a more senior manager and told that there was not one available. We told our son we were going to order the glasses today (after failing on Saturday) and will now go ahead cheated of the voucher since it is more important for him to be able to see the blackboard. At no point was information given by the manager, who gave her name as Alleise, on how to complain. Either they don't care about children and vision at school or are lazy and incompetent, unable to imagine a novel solution to a problem, or they have a policy of sabotaging it when someone has the effrontery to buy for a fraction of the price elsewhere. The reason the original branch was closed was claimed by the distant branch to be a fire, but head office could not even confirm this. This company appears to be a dinosaur as concerns customer service and general business management.”

Helpful Report

Posted 3 years ago

Hi Robert, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,562 reviews