Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,557 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had very good experience with Eye test. First time booked the eye test with Scrivens Opticians. Staff was very polite and helpful and the Optician was very experienced. Will definitely book again.”

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Posted 1 year ago

Hi Shoaib, thank you for your wonderful review!

Posted 1 year ago

“Always a friendly and helpful customer service. Have been a customer for many years.”

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Posted 1 year ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Went to Weoley Castle branch after poor experience at Eye Collective in Shelly Oak. Very impressed by level of service,especially from Hayley who talked me through all the options and got the best deal for me. Felt that my eye car was the primary aim, not making money from me.”

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Posted 1 year ago

Hi Duncan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very good service thank your”

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Posted 1 year ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service I’m happy with them.”

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Posted 1 year ago

Hi Ahmed, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Friendly and professional, what more can one ask. Always a pleasure. Thank you”

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Posted 1 year ago

Hi Jenny, thank you for your wonderful review!

Posted 1 year ago

“I'm left without one hearing aid for four weeks while Scrivens do battle over who is going to pay for it, I pay an annual fee of £132.00 which according to Weston-super-Mare in not being honoured by Scrivens. I worry how much longer this company will last with this kind of service, as I have already paid a vast amount for the hearing aids. Remember the old records, I appear to be paying for stereo and receiving mono. I have no problem with Weston-super-Mare as they appear to be doing their best and are as frustrated as I am. I will go further if I have to, I am giving you one week to sort it Grant Parris”

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Posted 1 year ago

Hi Grant, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Good quick service on line, but a face to face review after three years seems a bit long to wait for someone like myself who is new to wearing hearing aids . Maybe the first review could be two years?”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Everyone is friendly and welcoming and careful in their work to get you the right glasses for you.”

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Posted 1 year ago

Hi Michelle, thank you for your wonderful review!

Posted 1 year ago

“I’m not happy with services provided because I was mislead about verifocal lenses and they were not explained very well to me. The glasses did not fit me, I could not see when reading up close or when looking at things far away. For the price I paid, I expected to be able to see with the glasses straight away. Instead, I got £200 reading glasses which I could’ve gotten from elsewhere for £10.”

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Posted 1 year ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Best service ever and I have been attending the same branch for many years, the staff were so helpful with their help in choosing my new glasses. Thank you everybody.”

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Posted 1 year ago

Hi Susan, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Privacy maintained throughout the process Thorough eye check Excellent support with frame choices Thankyou”

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Posted 1 year ago

Hi Pamela, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very friendly and professional First time customer, would definitely recommend.”

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Posted 1 year ago

Hi Ray, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Amazing attention to detail, no one was rushing around to get you in and out and both the ladies I saw took the time to explain everything in detail to ensure all was well understood and we're thorough and happy to answer any questions I had during my visit. A very personal, yet professional level of care given, thank you. Scrivens will be my regular optician going forward.”

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Posted 1 year ago

Hi Tara, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“The ladies who work in your Weymouth branch were lovely especially the Manager. Was recommended here by my friends and I use to go to Specsavers but I liked that Scrivens gave a more personal touch so will recommend you to others.”

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(Weymouth) - Posted 1 year ago

Hi, thank you for your wonderful review!

Posted 1 year ago

“They were very helpfull as usual”

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Posted 1 year ago

Hi Rita, thank you so much for your review!

Posted 1 year ago

“10/10 experience! Sonya, Becky & staff were all warm, welcoming & professional! Sonya who conducted my lights test & hearing screening is very good at what she does & made it all smooth & easy! The optometrist, Navarro Kaur Gill was welcoming, thorough & lovely to talk to. Livingston even had a quick look at my ears as my hearing screening was a bit worrying. All in all, a lovely appointment.”

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Posted 1 year ago

Hi Luke, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Popped in this morning with a screw missing from my glasses, never been there before, a kind lady fixed my glasses with no fee, will definitely go there again ... what a marvellous customer experience”

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Posted 1 year ago

Hi John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Booked it for an eye test at the Fordhouses/Oxley branch after it was recommended by a friend. Had a wonderfully thorough eye examination with the lady optician and was seen by a young asian/indian man about glasses options. They were very knowledgeable and professional however I didnt purchase any glasses. Even though the service i received was exceptional, i was put off as I could hear the manager discussing the numbers of sales they’d done and comparing it to neighbouring stores. This was off putting as I felt like they just wanted my money to reach whatever goal they were set. I understand businesses must make money to stay afloat but i have never heard any other business discuss it so openly. I imagine some commission for the managers is involved. Hmmmm”

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Posted 1 year ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Really helpful staff. I broke my glasses and was given another eye test, advice for my new glasses and very friendly service.”

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Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,557 reviews