Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service everyone was so friendly and described in great detail about my eyesight highly recommend using these opticians”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“I have used Scrivens for many years and have stayed because they always give excellent care. The staff always go that extra mile to ensure you are satisfied.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Scrivens have just sent me mail despite the fact that I told them that I was no longer a patient/ customer of theirs. I wouldn't trust scrivens to provide a decent usable set of hearing aids ever again. Also they are completely deaf towards anyone's leaving them. You will get unwanted mail and communications from them for ever. Anyone but Scrivens.”

Helpful Report

Posted 2 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“i was so happy to walk into a friendly atmosphere.the two shop assistants where very helpful. i had a thorough examination with the optician. his optical clarity was excellent. i was pleased with everything.well done to you all. most satisfied.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Really impressed, such a friendly office, and Amandeep was so caring. Having tried 3 other Opticians in Witney I certainly don't need to go elsewhere now. I just hope that my cataract treatment in Hospital goes so well.”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Would highly recommend Scrivens opticians. I had an appointment Saturday 23rd November. From start to finish the 2 staff in there were absolutely lovely. After having my eye test and talked through everything, my glasses will be ready to collect later this week and if there are any issues to come back and these will be sorted with no extra cost. Very friendly and helpful.”

Helpful Report

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Would never recommend Scrivens service to get an appointment is awful gn resound are according to Scrivens unable to manufacture a correct size ear piece for there top range hearing aid which I find totally unacceptable having paid over £2500.00”

Helpful Report

Posted 2 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 months ago

“Really helpful Very professional”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“I visited Scrivens branch in Penzance whilst on holiday. I had a problem with my glasses ant they sorted it out quickly and with great customer service. Very impresses, friendly and obliging staff.”

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Posted 2 months ago

Thank you for the kind words! We’re so happy your visit at Penzance went so smoothly!

Posted 2 months ago

“Very satisfied staff very helpful”

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Posted 2 months ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 months ago

“This is my 5th visit to scrivens !! Attention to detail is uppermost ..very good staff and excellent service!”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Very helpful friendly staff pity scrivens was taken from Colne medical centre Brightlingsea still helpful when I've visited Colchester branch but not as convenient now I'm older”

Helpful Report

Posted 2 months ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“Lovely staff and so helpful and the test was very good and the information I got while having my test could not find fault with any of Oldbury shop excellent 👍🤗”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I had a hearing test with Mary and was very pleased with the test and her explanations. She made it all very easy. Thank you”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“appointment this morning at chipping Norton shop excellent service from start to finish friendly professional service thankyou”

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(Chipping Norton) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chipping Norton!

Posted 2 months ago

“They're good, very warm reception and deliver excellent service to customers.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Lovely opticians such friendly staff and great help”

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Posted 2 months ago

Thank you for the kind words!

Posted 2 months ago

“Sorry the lady was great. Maybe it's me but I could some days flush the thingm. When I got it I was over the moon. Now it's driving me up the wall. I can hear.OK but I have an echo so some things send my head bouncing. The telephone is impossible. In shops I get all the light fittings and every one conversation but the one opposite I can not hear it's become some day I could just stamp on it. I also have long hair and the whole thing falls out regularly. I won't have to stamp on it soon it will fall off in the loo and I'll flush it.”

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Posted 2 months ago

“Scrivens Gosport wonderful, Andrew and Abi amazing and very friendly so thankful for their help and dedication to their customers”

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(Gosport) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 2 months ago

“The Staff are all excellent at the Newark branch. Helpful, friendly and efficient.”

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Posted 2 months ago

Thank you for the kind words! We’re so happy your visit at Newark went so smoothly!

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews