Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.48

4.5 Rating 5,517 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not applicable.”

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Posted 9 hours ago

“Superb service from staff at Scrivens, Stafford Road, Wolverhampton”

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Posted 10 hours ago

Thank you for the kind words!

Posted 9 hours ago

“The branch at Winton Bournemouth I can only give a 5 star review. My husband and I went to visit last week. Everyone was so friendly and made both my husband and I very welcome. The team explained as each of us went through our eye test what they were doing and why. Nothing was rushed and when it came to choosing frames again the team were very helpful. We have been to other High street branches of other National opticians over the years but I have never had such a personal experience. In the past it has felt as though you (the customer is just a number) not the case with the Winton team. Thank you to you all for making both of us feel like a customer not just a number.”

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(Winton) - Posted 12 hours ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton!

Posted 9 hours ago

“Quite honestly the best customer service I’ve had and a massive improvement on the last visit I had here. The team seems to be a lot bigger & younger now which is refreshing and a lot more attentive and no longer transactional. The optician was brilliant and it felt like a more personable approach in the examination. He had a really lovely energy and was great with my little one, letting her look at some of the equipment and get involved! Following this the ladies who helped me pick out some frames also helped entertain my small daughter between them so I could have some time selecting. They also gave her some colouring. It was really refreshing to have this level of customer service especially as a solo parent as it can be very stressful trying to juggle! I’ll be sticking with Scrivens now as after my last visit I did then go back to Specsavers! Thankyou for winning me back over! Cant wait for my new glasses”

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Posted 15 hours ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 hours ago

“Very good and thorough eye test always good service thanks.”

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Posted 16 hours ago

Thank you for taking the time to leave us such a nice review!

Posted 9 hours ago

“I cannot praise Scrivens enough for such a brilliant service received at Chipping Norton Branch. So helpful courteous friendly and efficient on every visit. Thank you”

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(Chipping Norton) - Posted 18 hours ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chipping Norton!

Posted 9 hours ago

“Brilliant service except lack of toilet for customers. I came with my husband so we were there for several hours. Helen was wonderful.”

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Posted 22 hours ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 9 hours ago

“Easy to get a convenient appointment. Everything happened on time. The optician was very efficient and explained each process thoroughly. Help was given to choose appropriate frames and care taken to measure me up for a good fit.”

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Posted 1 day ago

Thank you for taking the time to leave us such a nice review!

Posted 9 hours ago

“Having had a very poor experience with one of your competitors I was put at ease by the helpful staff ( jennifer ) and she gave a very good description of what was going to happen. The optician was especially calming and professional and the process was stress free. When I returned to purchasing my spectacles jen was very helpful and I felt not just trying to sell a particular set . All in all the staff were excellent and I would highly recommend them”

Helpful Report

Posted 1 day ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 hours ago

“Just got eyes tested great friendly staff highly recommended thanks”

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Posted 1 day ago

Thank you for the kind words!

Posted 9 hours ago

“Just had an eye test in the Banbury branch - excellent!! All the staff were friendly and helpful, very knowledgeable and explained everything clearly. I need a new prescription so all the options were explained and help given choosing new frames. Well done everyone!”

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(Banbury) - Posted 1 day ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 hours ago

“Brilliant service, lovely staff, very kind and helpful and Mo the optician is excellent, would recommend Cheltenham branch to everyone”

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Posted 1 day ago

Thank you for taking the time to leave us such a nice review!

Posted 9 hours ago

“Havant, Hampshire. Jackie and Barrie. 5 Stars says it all. Thank you very much.”

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(Havant) - Posted 1 day ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 9 hours ago

“very welcoming and talk you though everything on your eye test staff are very helpful when plcking glasses to suit your style excellent service and very friendley thankyou”

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Posted 1 day ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 hours ago

“SCRIVENS STAFF VERY HELPFUL , I RECEIVED REALLY GOOD SERVICE.”

Helpful Report

Posted 1 day ago

Thank you for the kind words!

Posted 9 hours ago

“Great, friendly and efficient customer service. I felt at ease with the optician who was very thorough and informative. Staff make you feel welcome and valued.”

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Posted 1 day ago

Thank you for taking the time to leave us such a nice review!

Posted 9 hours ago

“Excellent service all round and the price is fair will be using the Bromyard team again.”

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(Bromyard) - Posted 1 day ago

Thank you for the kind words! We’re so happy your visit at Bromyard went so smoothly!

Posted 9 hours ago

“Each time we go into scrivens in Bolton we experience a very friendly and professional service.”

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Posted 1 day ago

Thank you for the kind words!

Posted 14 hours ago

“I attended your optocians in Hedge End recently , I was apprehensive as having previous poor experiences in Shirley and Gosport, the service I received in Hedge End was excellent , friendly welcoming staff, a very professional and reassuring optician, not only new hearing aids but ear mouds ordered as well, the outlet is a credit to your comany,please ensure my thanks is passed on to the very deserving. Many thanks D. Shields”

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Posted 1 day ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End!

Posted 14 hours ago

“First time in this store. Excellent customer service and no waiting around. Helping find the right frames was no trouble at all. Looking forward to receiving my new glasses 👓.”

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Posted 1 day ago

Thank you for the kind words!

Posted 15 hours ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,517 reviews