Screentextiles Reviews

Name: Screentextiles
Rating: 4.78

4.8 Rating 1,160 Reviews

94 %

of reviewers recommend Screentextiles

Company Reviews

Product Reviews

Metrics

4.8

Based on 1,160 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Screentextiles 5 star review on 13th November 2024

Lisa Beston

Screentextiles 5 star review on 24th October 2024

Anonymous

Screentextiles 5 star review on 27th September 2024

Melinda Nicholds-Brown

Screentextiles 5 star review on 16th May 2024

Stephen Marsh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Akthough i measured my chest and ordered the appropriate size the t shirts were tight.I used your size order chart dissapointing”

Helpful Report

Posted 9 months ago

Hi Gillian, We are sorry to hear about this. Our product specification sheets are provided by our brands and contain the correct sizing information. However, if you would like to return the item or discuss other options for your order, please get in touch with our helpful team at 01928 571522 or email us at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 9 months ago

“Polo shirts not fruit of the loom as advertised, just a cheap copy, badly made. Genuine fruit of the loom material is thicker and heavier.”

Helpful Report

Posted 1 year ago

Hi Edward, We only sell legitimate garments sold by brands and do not sell fake garments. Any issues with an order, please don't hesitate to get in touch with our helpful team on 01928 571522 or email info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 1 year ago

“Unfortunately I have sent the t-shirts back because the medium size doesn't fit. The Fruit of the Loom t-shirt also a medium was a perfect fit. The others would fit size 8-10. The material was good quality though.”

Helpful Report

Posted 1 year ago

Hi Jenny, We are sorry to hear that you were not satisfied with your order. We value your feedback and would like to offer our assistance with regards to our sizing information. Please feel free to contact our advisors at 01928 571522 or email us at info@screentextiles.co.uk. We'd be happy to help you find the suitable garments for you. Kind regards, Screen Textiles

Posted 1 year ago

“Items not arrived”

Helpful Report

Posted 1 year ago

Hi Gail, We are sorry to hear about this. We can see via your DPD tracking information that your order was dispatched on the 27th of May but was refused, and as a result of this, the parcel was returned to the depot. If you haven't received your order, please could you get in touch with us on 01928 571522 or email our helpful team at info@screentextiles.co.uk. As a friendly reminder, our phone line is available Monday to Friday 9am-5pm, if you ever need to contact us and for us to rectify any order issues. Kind regards, Screen Textiles

Posted 1 year ago

“This company was recommended to me so as a 1st time buyer from them order a few bits, was expecting items within 3 days of despatch After 7 days nothing they were emailed to ask of items not gonna be resent and with me by 12th December then a full refund required. No explanation a refund was issued, no apology and eventually was told courier must have lost it I have since had to go to another company for the same items Very disappointed”

Helpful Report

Posted 2 years ago

Hi Lisa, We received an email from you that you requested a refund if you had not received your orders by December 12th. Our colleagues responded swiftly to this and actioned a refund for you as you had not received your order in the time you needed it. From the initial email from our colleague, they had explained to you that your parcel was lost in transit which explains why the refund was issued. Unfortunately, we can't be responsible for DPD and can only apologise that you hadn't received your order in time. However, we reacted swiftly and in the correct manner in this situation. If you would like to place an order with us in future, we would be happy to work with you again and still appreciate your custom. Kind regards, Screentextiles

Posted 2 years ago

“We purchased 30 aprons and unfortunately around 8 of them arrived with brown marks, and all 30 were stitched badly with cheap back stitches. We needed them embroidered urgently for a last minute event so once they arrived and we saw the state of them, we sadly didn’t have any other choice but to use them. What would have been appreciated though was some kind of apology and discount from customer services, but they refused as we had used some of them, even though we had taken and sent in photos of all of the issues. So we are not happy at all and will not be using Screentextiles again.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about this. Unfortunately, once a garment has been decorated, it breaches our terms and conditions for refunds or replacements. As spoken to on the phone, if there is ever an issue with one of our garments, these need to be reported on receipt of delivery so a suitable resolution can be agreed. We can only apologise about this, and please don't hesitate to get in touch with us again as we value your custom. Kind regards, Screentextiles

Posted 2 years ago

“t-shirts come up small and purchased baseball raglan tops which had massive boat necks not tight fitting.”

Helpful Report

Posted 2 years ago

Good afternoon, We are sorry to hear you weren't too pleased with your order. As a friendly reminder, we do have a full-size guide under the 'downloads' tab, which displays a sizing spec sheet of the garments height and chest sizes - we recommend our customers to take a look at before purchasing. Furthermore, if you are unhappy with your order and would like to refund or swap any items, please don't hesitate to contact one of our helpful advisors at 01928 571522 or email us at info@screentextiles.co.uk. Kind regards, Screentextiles

Posted 2 years ago

“I made two orders from this company - one smaller one to check sizes and then when I went to make the next order I was so disappointed that they didn’t have all the sizes I needed. I think this company should really sent samples out because their sizes are not standard size t-shirts and when you making a big order it’s important that they fit !”

Helpful Report

Posted 2 years ago

Hi Ramona, We appreciate you leaving feedback. Unfortunately, we don't currently offer samples on our orders. However, we do offer a 28-day return policy where you can return your items for a full refund. For more information on this, you can take a look at our T&C's on our website or get in touch via our live chat, phone lines or email at info@screentextiles.co.uk, where our helpful team will be happy to answer any questions about our policies. As a friendly reminder, we do have a sizing guide on each of our garments that display full body specifications of width and length of each size garment. To discuss this any further, please don't hesitate to get in touch with us on 01928 579 951. Kind regards, Screentextiles

Posted 2 years ago

“expensive tax n delivery”

Helpful Report

Posted 3 years ago

“Bought two trugs . Unfortunately the don’t stand up themselves (not clear from the picture . I am trying to send them back but having to pay postage and finding packing for them is expensive . Not a good option for me all round .”

Helpful Report

Posted 3 years ago

Screentextiles is rated 4.8 based on 1,160 reviews