Screentextiles Reviews

Name: Screentextiles
Rating: 4.78

4.8 Rating 1,127 Reviews

94 %

of reviewers recommend Screentextiles

Company Reviews

Product Reviews

Metrics

4.8

Based on 1,127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Screentextiles 5 star review on 13th November 2024

Lisa Beston

Screentextiles 5 star review on 24th October 2024

Anonymous

Screentextiles 5 star review on 27th September 2024

Melinda Nicholds-Brown

Screentextiles 5 star review on 16th May 2024

Stephen Marsh

Anonymous

Anonymous // 01/01/2019

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“Some of the products that I have bought came damaged, I have emailed the company after some days to get a answer to my email I have to call them. I have ask if is there a chance to just replace the items damaged instead to refund and the answer was: “I cannot do it because we don’t have the item available in stock anymore”. I have back to the website while I was speaking to the guy that pick my call and I could see as the product was still available to buy. After 1 hour I have back to the website and the products was still there available to buy. The customer service of this company are very poor. The product are amazing but be prepared to be treated as nothing or as your money do not have any importance to them.”

Helpful Report

Posted 2 years ago

Hi Leandro, We are sorry you are not happy with your order. We can see that our team has responded to every email you have sent to us. We can only apologise that the items were not in the best of conditions, however, we had offered you a refund or replacement for the damaged items. The items we tried to replace had unfortunately been out of stock on our website, and as a result, we refunded you for the items we could not replace. Due to our website having a live stock feed, which items are in stock isn't in our control. However, these items are now in stock on our website, so if you would like to place an order with us in future, we are happy to assist you and appreciate your custom. Kind regards, Screentextiles

Posted 2 years ago

“Excellent. Great products and superfast delivery. Would highly recommend! Thank you.”

Helpful Report

Posted 2 years ago

Hi Janet, We appreciate you leaving a positive review with us and are pleased to hear you are happy with our service. 🙂 Many thanks, Screentextiles

Posted 2 years ago

“Good quality and beautiful bags - This is exactly what I was looking for our staff Christmas Hamper .”

Helpful Report

Posted 2 years ago

Hi Miana, Thank you for leaving a positive review with us. We are happy you are pleased with your order! Kind regards, Screen Textiles

Posted 2 years ago

“I was very happy with the service, my delivery came fast and it was quality products.”

Helpful Report

Posted 2 years ago

Hi Michelle, We are pleased to hear you are happy with our service and appreciate you leaving a positive review with us! Kind regards, Screen Textiles

Posted 2 years ago

“Delivery fast, goods as description ‘Jute petite gift bags’ Good price compared to paper gift bags more likely to reuse ! Plan to get creative & personalise for gifting, purrfect size for beauty/perfume products etc . Thank you”

Helpful Report

Posted 2 years ago

Hi Lee, Thank you for leaving a positive review! We appreciate your feedback on our service and are happy you are pleased with our jute bags. 🙂 Kind regards, Screen Textiles

Posted 2 years ago

“Really high quality hats looked just like the pictures and great value for money in really pleased”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for the positive review! We appreciate your feedback and are happy you are pleased with your order.🙂 Kind regards, Screentextiles

Posted 2 years ago

“We purchased 30 aprons and unfortunately around 8 of them arrived with brown marks, and all 30 were stitched badly with cheap back stitches. We needed them embroidered urgently for a last minute event so once they arrived and we saw the state of them, we sadly didn’t have any other choice but to use them. What would have been appreciated though was some kind of apology and discount from customer services, but they refused as we had used some of them, even though we had taken and sent in photos of all of the issues. So we are not happy at all and will not be using Screentextiles again.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear about this. Unfortunately, once a garment has been decorated, it breaches our terms and conditions for refunds or replacements. As spoken to on the phone, if there is ever an issue with one of our garments, these need to be reported on receipt of delivery so a suitable resolution can be agreed. We can only apologise about this, and please don't hesitate to get in touch with us again as we value your custom. Kind regards, Screentextiles

Posted 2 years ago

“Quick, professional service. Product as described, will use again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for the positive review! We appreciate your feedback on our service and look forward to your next order. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Delivery was next day! Very happy with the purchase! Will see how this lot of bags go, but definitely using again.”

Helpful Report

Posted 2 years ago

Hi Kay, Thank you for leaving a review. We are so pleased to hear you are happy with our service and appreciate your feedback. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Quality poor, postage higher than item so if u want to return your well and truly out of pocket.”

Helpful Report

Posted 2 years ago

Hi Karen, We are sorry to hear you aren't happy with your order. As a wholesale business, we deal with lots of bulk and big orders from start-up businesses. As a result of this, when items are bought in bulk, the delivery postage will come across as a reasonable price compared to if you were to buy one or two items. We hope you understand, and if you would like to discuss this any further or return/refund your items, our helpful team are here to assist you on 01928 571522 or at info@screentextiles.co.uk. Kind regards, Screen Textiles

Posted 2 years ago

“Superb product at a great price, exceptionally fast delivery”

Helpful Report

Posted 2 years ago

Hi Karen, Thank you for leaving a positive review with us - we appreciate your feedback on our service and are delighted to hear you are pleased with your order. We look forward to your next order with us. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Good product, good price and speedy delivery👍”

Helpful Report

Posted 2 years ago

Hi Steve, We appreciate your positive feedback on our service! 🙂 Many thanks, Screentextiles

Posted 2 years ago

“GOOD QUALITY ITEMS, AS EVERY. ARRIVED QUICKLY.”

Helpful Report

Posted 2 years ago

Hi Miranda, Thank you for leaving a positive review! We are happy you are pleased with your order. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Needed some t-shirts for a last minute Halloween costume and they arrived the next day after ordering later in the day, the gentleman on the phone was very helpful, amazing customer experience”

Helpful Report

Posted 2 years ago

Good afternoon, We are delighted to hear you are pleased with our service and greatly appreciate your positive feedback. 🙂 Many thanks, Screentextiles

Posted 2 years ago

“My orders always arrive super fast, communication is excellent and the products themselves are fantastic value for money.”

Helpful Report

Posted 2 years ago

Hi Samantha, Thank you for leaving a positive review with us. We are delighted to hear you are happy with our service and appreciate your feedback. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“A first-time purchase of tea towels, prompted by competative price, resulted in a very satisfactory outcome. We were printing them ourselves, at short notice and not only did they arrive in time but they are a very good surface to print onto. Also, the order was a couple short in the colour we wanted yet Screentextiles got the two extra alternative ones to me in time for the printing! Very good service.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving such a positive review with us! We are so pleased you are happy with our service, and your feedback is greatly appreciated by us. If there is ever an issue with your order or you need any assistance, please don't hesitate to get in touch with our helpful team via email at info@screentextiles.co.uk or our phone line at 01928 571522. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Excellent service good products easy ordering system with prompt communications . Great stuff”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for leaving a positive review with us! We are happy to hear you are pleased with your order and appreciate your feedback. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Posted and received very quickly and apron was of good quality.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving a review with us. We appreciate your feedback on our garments and service. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“exactly as expected, very quick service and delivery, will use again. Thanks”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving a positive review with us! Your feedback is greatly appreciated by us and we look forward to your next order. 🙂 Kind regards, Screentextiles

Posted 2 years ago

“Very Happy with orders I have made so far. great quality and fast delivery. will be ordering again.”

Helpful Report

Posted 2 years ago

Hi Danielle, We are pleased to hear you are happy with your orders and appreciate you leaving a positive review with us! We look forward to your next purchase in future. 🙂 Many thanks, Screentextiles

Posted 2 years ago

Screentextiles is rated 4.8 based on 1,127 reviews