Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,753 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seam like strong boxes and good tape only just started packing Just wish there were a few tea chest type boxes in the set sometimes 18in isn't quite big enough with kids stuff”

Helpful Report

Hi Carrieann, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We have taken on board your feedback and will look into improving these packs where possible. We hope to work with you again in the future. Kind Regards - Schott Packaging

“Did not receive confirmation email. Called company very polite.”

Helpful Report

Hi Aradoyin, Thank you for your review. We are pleased we managed to resolve your issue on this occasion and that you are happy with the customer service received. We hope to work with you again in the future. Kind Regards - Schott Packaging

“delivered on time ...”

Helpful Report

Hi Kul, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Very good product and delivery but too many emails asking to help improve your customer satisfaction by writing a short review. So only 4 stars not 5”

Helpful Report

“Good sturdy boxes. I brought a moving pack but found it lacking in bubble wrap about enough to do 2x boxes out of the 40 purchased. Also shipping was a bit of a shock but delivery was extremely prompt”

Helpful Report

Hi Diane, we are pleased to hear that you are happy with the products received and prompt delivery. We have pulled up your order details and are having trouble seeing any shipping problems. Please email info@schottpackaging.co.uk and a member of our team will be happy to rectify your bubble wrap issue and look into the shipping problems. Kind Regards - Schott Packaging

“Very happy with product and delivery frame but was unaware it had shipped, no advance notice. Was out when delivered and just left in the front of my house, luckily I wasn’t out for long. But overall satisfied.”

Helpful Report

Hi Cheryl, Thank you for your review, we are pleased to hear that you are happy with the products received but are sorry that these were not left in a safe place and that you were not updated regarding delivery. I will have our development team look into this and will raise the delivery issue with the courier. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Arrived promptly. Boxes are good quality, nice and strong. Tape isn't as strong as I'd like, but a nice extra”

Helpful Report

Hi there, Thank you for your 4 star review. We are pleased to hear that you are happy with the products and services received. We are very sorry that the tape is not strong enough, this does not sound like our usual packing tape quality so please feel free to email info@schottpackaging.co.uk and we would be happy to get this resolved for you. Kind Regards, Schott Packaging

“Parcel arrived promptly. Have not used it yet”

Helpful Report

“I was impressed by the product and service”

Helpful Report

“Delivery was on time, products good, only complaint price increase since last order a month or so ago but I suppose that is Corona and Brexit for you.........”

Helpful Report

“All good. Boxes did the job & delivery was quick. Efforts should be made to further reduce environmental impact.”

Helpful Report

“Delivery was ultra quick and quality of (double walled) boxes is excellent. Easy ordering and no fuss... great!”

Helpful Report

Hi Cliff, Thank you very much for your review. We're so pleased to hear that your products arrived well packed and on time. We look forward to working with you again soon. Kind Regards Schott Packaging

“Delivery was very prompt . No problems with the cartons, but was a bit disappointed with the tape, not very adhesive ? All in all nice to deal with.”

Helpful Report

Hi Chris, Thank you for your review I do apologies that the tape was not sufficient for you I will make sure that this is looked into. We look forward to doing business with you in the future. Kind Regards Schott Packaging

“Wrong goods delivered but problem resolved quickly and at no extra cost or time to myself. Good service and would use them again.”

Helpful Report

Hi Chris, We are so pleased that the initial problem was resolved and in a timely manner and that the service that was provided to you was sufficient. Many Thanks for your review its much appreciated. Kind Regards Schott Packaging

“Package was delivered very promptly and was reasonably priced, excellent service.”

Helpful Report

Hi Penelope, Thank you for your review. We are thrilled to hear that you are impressed with the service provided, it's great to have such fantastic feedback from a returning customer. We hope your order serves you well and look forward to your next order. Many Thanks Schott Packaging

“Very good customer service quick delivery with so ial distance.”

Helpful Report

“Product arrived on time and in good condition. Boxes are strong enough for our needs. We send stuff to central Russia and most boxes arrived damaged. These don't. They do seem to be pricey considering they are cardboard boxes, but if you want the security of knowing that your box isn't going to fall apart, then I recommend these.”

Helpful Report

“No problems with product only delivery. We stayed in all day but they said they had a problem with our address and couldn't deliver. However they managed to find us next day so we dont believe they were being trueful.Not really A* ?”

Helpful Report

“Haven’t used the boxes yet, but they look sturdy enough for packing up my mum’s belongings and putting them in storage until her new house is ready.”

Helpful Report

“Ideal packing just the job all you need”

Helpful Report

Schott Packaging is rated 4.7 based on 1,753 reviews