Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,708 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service. Supposed to deliver under 2 days. After 8 days I complained by email and also left messages on their answerphone. Part package then arrived. Again after many emails and phone calls I was told the remainder of my delivery had mean misdirected elsewhere. Eventually after 2 weeks the rest arrived. I gave 2 stars as Josh was very helpful.”

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“great - on time - easy to use”

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“Thank you! I had everything i need except a marker pen but it did the job very well”

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“Perfect and just what is needed for posting.”

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“Items delivered on tome and in good order.”

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“Bona fide goods, well priced and packed plus delivered quickly - cannot ask for more!”

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“I was delighted. I called and left a message to confirm my order was received and Josh called me back to confirm giving me all the information I needed. Delivery was on time and the whole process was stress free at a stressful time. I'm moving abroad and now packing is one less thing to worry about. Thank you! You should also be applauded for managing to continue during the lockdown by maintaining a service through a such difficult when it must have been incredibly difficult to operate with distributors not supplying stock and not being able to occupy premises. Again, I must stress what an excellent service you delivered. Thank you.”

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“Goods ordered arrived after a couple of days. Can recommend them”

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“Very good thank you”

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“I ordered bubble wrap on Monday the 12th of October as the website said if you ordered before 2pm it would be dispatched that day. I missed the 2pm deadline so presumed that they would dispatch it on Tuesday for Wednesday delivery.I never received a tracking number from Whistle Whistle are not a delivery they are an intermediary company not a courier so they couldn't help locate my bubble wrap. I have phoned twice and left messages and sent two emails. I am very disappointed with this so called company who clearly couldn't give a monkeys about their customers. If I don't get my product by Monday I'm reporting them to trading standards.”

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“Delivery was complete and on schedule”

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“Ordered, was delivered as promised, excellent company”

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“Good value and decent boxes. Much cheaper than most competitors.”

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“Whole delivery was late as it came in 2 shipments which I wasn’t informed of. After numerous attempts in contacting customer service, it finally arrived but was still missing some items. Was given a measly refund for them which doesn’t make up for the inconvenience caused at all!”

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“Great value item. Would buy again.”

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“Paid for next day delivery as advertised to package items to send off by a deadline. Wrap did not arrive and I had to go out and purchase more to meet deadline. Part arrived the following day and the rest of my order 5 days later! Offered refund if I posted items back at my own cost and would not collect them. The price to return was prohibitive so I am left with enough bubble wrap to last me two lifetimes and nowhere to store it. Very unimpressed. Cost me a lot of money and upset for something I ordered in good faith and I certainly would not recommend them.”

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“Awful experience - large email trail plus telephone conversations - in short: Sunday 30th August - ordered packaging materials from Schott because of the promise of next day delivery and I was clearing my fathers house. Thursday 3rd September - I chased the packaging materials and was told they would arrive between 12 and 2pm ! very disappointing ! 2pm delivery van dropped off a roll of bubble wrap - no boxes and no tape - called the office and was told the rest of the order would arrive the next day - which was too late as this was moving day and we would not be there the next day ! I asked for a refund Made a trip to the stores and paid another £70 for boxes and tape ! Friday 4th - goods returned Since this date I have been in regular email correspondence Monday 14th September - I was finally promised a full refund within 2 working days as goods had been returned Friday 18th September - not surprisingly, no refund and you have the cheek to ask for feedback Hope this was helpful - do the right thing and give me my hard earned money back Carole Stonehouse”

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“The pack gave a good size selection of boxes, along with bubble wrap, tape and marker pen. A great help when packing up for our move”

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“Excellent product just what we’re looking for to store old records tapes and cd’s strong and secure would recommend”

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“Very happy with service and products from Schott Packaging. Arrived on time and boxes were of good quality.”

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Schott Packaging is rated 4.7 based on 1,708 reviews