Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 722480

Write Your review

Tell us how Schoffel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very expensive but superb quality”

Helpful Report

Posted 8 months ago

“Really good and efficient service, but when my son asked for an exchange of size he was not able to .”

Helpful Report

Posted 9 months ago

Hi, Thank you for taking the time to leave a review - sadly we are unable to currently offer exchanges as our system does not allow for this. We are working hard to facilitate this as soon as we can offer exchanges without any issues for our customers we will offer this. Thanks, Laura

Posted 9 months ago

“While I was really impressed with the quality of the products, the shorts were true to size but found the polo shirt extremely small unfortunately so will have to be returned”

Helpful Report

Posted 9 months ago

Hi Ross, Thank you for taking the time to leave this feedback - I am sorry to hear you didn't find the Polo shirt you ordered to be right for yourself. Our St. Ives Polo Shirts are a Tailored fit and so are cut a little on the closer side than some of our other shirts. Please do use our free returns service to have this item refunded. Thanks, Laura

Posted 9 months ago

“I love the items created by Schöffel but find the sizing to be too small even when I size up. Which is frustrating.”

Helpful Report

Posted 10 months ago

Hi Katie, Thank you for leaving this review I am sorry to hear you have struggled with the sizing of our products, we is understand how frustrating this and would really like to hear more form you about this. If you have the time, please may we ask you to pop over some more information to our customer services team. A member of the team will pick this up with you from there. Thanks, Laura

Posted 10 months ago

“i love the fleece, love the colour and love the texture of the material however I find it so hard to get the zip to go up - it is in two parts, you have to hold the bottom one tight while trying to get the top one to go up. I even had my husband try it while i had it on but he couldn;t get it zippered either. I have perservered with it and can now get it up sometimes but it's not easy. want it for going in the plane to Lanzarote so didn't return it and just hope I can get it to work better with practice”

Helpful Report

Posted 10 months ago

Hi Phyllis, Thank you for taking the time to leave this feedback, we really appreciate it. I am sorry to hear you have been struggling with the dual zipper on your Gilet - I have passed this feedback on to our design team to see if there is anything we can do to help make this easier. If you have an concerns that there may be an issue with your zip please do reach out to the customer services team and we will be happy to take a look into this for you. Thanks, Laura

Posted 10 months ago

“Have been buying schoffel products for years now... has always been great but in the last 18 months... all the sizing seems different on the fleece products like the Oakham Gillet. Has all seemed to get smaller by at least 2 sizes from previous years.”

Helpful Report

Posted 11 months ago

“I ordered everal products that were available in the store. After two days one item was kicked off the order - unavailable. When I asked to pace it on backorde, the backorder part was picked up but not the reservation for or the notification to me. That was a pity. The products that I did receive where excellent and I wear them with much pleasure. Will most definitely come bck.”

Helpful Report

Posted 11 months ago

“Never got my size”

Helpful Report

Posted 11 months ago

“It's the Schoffel sizing that I have a problem with. The style and quality of the products is excellent but the sizing and cut for the larger sizes, 16,18 + is not great. Sort that out and I'll be back!”

Helpful Report

Posted 11 months ago

“The customer service was satisfactory. The quality of my gilet was poor, a small fit for a 54, and the material wasn't that good and not good value for money. I needed to return my item due too the small fit, the process was good and straightforward.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for taking the time to leave this review; I can only apologise the Gilet you purchased did not match the expectations you had for the garment, we understand how frustrating this can be. If you would ever like any information on the sizing of our products please do reach out to our customer services department and a member of the team will be happy to help. Thanks, Laura

Posted 1 year ago

“Had multiple issues with my order, Anna was really helpful and did her best to sort it out - which she did in the end. It's a shame that there were so many issues though and would have expected more from Schoffel.”

Helpful Report

Posted 1 year ago

“Not an enjoyable experience, DPD their chosen courier are appalling, stated that they couldnt find the property, it isnt a nrew build, only then here since 1860! Schoffel customer service isnt much better, 4 dayt redponse is. Ot acceptable , so in all honesty I wont be buying from them again, if its not in stock at my local shop, I'll go & purchase Harkilla, as dealing with this bunch is painful beyond words.è”

Helpful Report

Posted 1 year ago

“Lovely down coat unfortunately Schoffel metal tag under hood fell off immediately. I was going away the next day so didn’t return coat.”

Helpful Report

Posted 1 year ago

Hi Lynette, Thank you for taking the time to leave a review, I can only apologise you have had an issue with the branded tab on your Coat. This is something we would like to take a look into and so if you have the time, please may I ask you to send some images of this into our customer services team and we will be able to assist you from there. Thanks, Laura

Posted 1 year ago

“Quality and sizing specifically women’s coats way too small in comparison to competition.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking time to leave this review - I can only apologise you have had issues with our sizing, we would really like to know more about this and so if you have the time, please would you be able to provide some further details to: support@schoffelcountry.com Thanks, Laura

Posted 1 year ago

“Great product- very average packaging for the cost”

Helpful Report

Posted 1 year ago

“disappointed that a button has nearly come off brand new tweed gilet only worn fir 2 days - poor stitching?”

Helpful Report

Posted 1 year ago

“When shipping products I’d recommend that you check they are in good condition first. Not complicated but saves a lot of trouble for everyone!”

Helpful Report

Posted 1 year ago

“The items 100%, package arrived very damaged after a 3 day delay from DPD.”

Helpful Report

Posted 1 year ago

“Too expensive”

Helpful Report

Posted 1 year ago

“The gilet arrived very quickly but the box was both open and very damaged when it was delivered. Thankfully the gilet inside was wrapped in tissue and undamaged. Not what I was expecting for such an expensive gift for our son”

Helpful Report

Posted 1 year ago

Hi Nicola, Thank you for taking the time to leave a review - I can only apologise your delivery didn't arrive as you would expect. I will be contacting Dpd regarding this as we want customers to have the best experience possible whilst shopping with us. Thanks, Laura

Posted 1 year ago

Schoffel is rated 4.7 based on 4,758 reviews