Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 722480

Write Your review

Tell us how Schoffel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is my third jacket and sadly this one has a small problem. One of the poppers on a pocket came out the second time I wore it - see photo”

Helpful Report

Posted 9 months ago

Hi Penny, Thank you for taking the time to leave a review - I am sorry to see you have had this issue with your coat and I can understand how frustrating this must be. We would like to resolve this for you under warranty - please may I ask you to pop an email over to our customer services team to begin your claim. Please use the email address: support@schoffelcountry.com to reach out with these images and your order number; a member of the team will be able to help you from there. Thanks, Laura

Posted 9 months ago

“Normally exceptional experience with shoffel but the trousers I received had a split down the seam and for the price you should normally expect better.”

Helpful Report

Posted 9 months ago

Hi Thomas, Thank you for taking the time to leave a review - I am sorry to hear you have receieved an item which sounds as though it is faulty. I understand how disappointing this is and we will look to put this right for you swiftly. Please may I ask you to reach out to our customer services team with some images and your order number usng the email: support@schoffelcountry.com one of the team will be happy to sort this out for you from there. Thanks, Laura

Posted 9 months ago

“The problem is the product (Merryn 1/4 zip). I have a navy one a year old made in China. The forest one by comparison has forearms which are significantly tighter and overall the material feels thinner (= cheap). The new one is made in India. I'm hoping the new Merryn will 'relax' ... but the sense from new is of corners cut fit-wise, and in quality. Overall I'm disappointed as my navy Merryn is a wardrobe staple. Both are washed at 30c on delicate programme, spun but never tumble dried, so it's basically down to cut and material. Happy to compare a replacement if I've got a rogue 'bedding down production' cut.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to leave this review - I am sorry to hear you do not feel as though your new 1/4 zip jumper met expectations. When moving our production to India we ensured to maintain the same spec with our production runs. I have passed this feedback on to our head of product development for review. if you would like us to have a further look into this for you please do send over some images to the customer services team and we will be happy to assist. Thanks, Laura

Posted 9 months ago

“I bought 2 St Merryn sweatshirts and 1 fits very well and 1 doesn't. I have sent it back.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to leave a review - I can only apologise you have had issues with the sizing of our St Merryn Sweatshirt. We will issue your refund as soon as the return has been processed by the team. Thanks, Laura

Posted 11 months ago

“I brought this jumper as a gift for my son and was really disappointed with the quality and sent it back immediately. It was very thin and when you held it up you could see through it! You could even see the stitching of the inside lable on the back it was so thin. The jumper was also too long in the body. Not the quality I would expect from Schoffel.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for taking the time to leave a review of our Tain jumper, I can only apologise the thickness and shape of the jumper weren't what you were expecting - we really appreciate your feedback. If you would like to try any of our other products and would like some further details on our garments, please do call our customer services line and a member of the team will be happy to help. Thanks, Laura

Posted 1 year ago

“Poor sizing”

Helpful Report

Posted 1 year ago

Hi Brian, Thank you for taking the time to leave this feedback. I can only apologise you didn't find the fitment of this product to be what you expected. I can understand this is frustrating and so if you would like any information on any of our products before ordering please do feel free to get in touch and we will be happy to advise you. Thanks, Laura

Posted 1 year ago

“Unfortunately the size didn't match my expectations.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review, I am sorry to hear your recent order wasn't suitable in terms of sizing. If you would ever like any additional information on the cut and sizing of our products, please do reach out to the customer services team and we will be happy to talk you through the range and help find the right size for you. Thanks, Laura

Posted 1 year ago

“Poor quality clothing and not of the standard that you used to produce.”

Helpful Report

Posted 1 year ago

HI, Thank you for taking the time to share your feedback with us. I am sorry to hear that our recent clothing did not meet the high standards you expected from us. We would really appreciate more details about the issues with your order and so if you have time please do email into our customer services team; we value your feedback as it helps us identify areas for improvement. Best regards, Laura

Posted 1 year ago

“Every time I’ve tried to buy something recently the sizing is so different to other manufacturers many to large and quality gone down hill”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for taking the time to leave a review - I am sorry to hear you have struggled with the sizing of our products. We have product specific size guides on each of our pages and should you ever need any further information on our range please do get in touch with the customer services department and a member of the team will be happy to help. Thanks, Laura

Posted 1 year ago

“I sent the waterproof overtrousers back because they were too small. I called to ask advice on sizing and was assured that the small size would fit. Well, they would have done if they were NOT over trousers. Based on your size guide it seems one needs to go up a size for these garments.”

Helpful Report

Posted 1 year ago

“Bought a fleece gilet for my husband for Christmas. I decided to purchase from Schoffel direct as I thought it would be nicely packaged etc as opposed to buying from shops as I have previously. It turned up in a collapsed cardboard box - all the circular seals had failed - it was basically open. Inside was the gilet - no paper no plastic cover - nothing - just the gilet unwrapped inside an open spoiled cardboard box. Amazingly the gilet in undamaged. So dissapointed in the service.”

Helpful Report

Posted 1 year ago

“You should not be advertising something that has the larger sizes advertised when you then tell me you will never be sticking them again. Take them off the size bracket.”

Helpful Report

Posted 1 year ago

Hi Lesley, Thank you for taking the time to leave this review I can only apologise this is how the website currently displays, I can understand how frustrating this must be an we are currently working hard to remove any sizes we no longer produce from our site. Thanks, Laura

Posted 1 year ago

“Spent over £150 on a Schoffel and it arrived in the cheapest possible cardboard box all crumpled up. They need to do something about packaging.”

Helpful Report

Posted 1 year ago

“Nice gilet arrived saturated”

Helpful Report

Posted 1 year ago

Hi Yvette, Thank you for taking the time to review, I am sorry to hear the Gilet you ordered arrived damaged - I can understand how frustrating this must be. Mmy colleague Marco has popped an email across to resolve this for you. Thanks,

Posted 1 year ago

“Very dissatisfied that a parcel was left on view on a front door step, I poor weather, when a request had been made via the delivery system for the parcel to be put in a greenhouse.”

Helpful Report

Posted 1 year ago

Hi Lynne, Thank you for taking the time to leave this feedback, I am sorry to hear your parcels was left in the incorrect location by the courier - I will follow this up with Dpd to prevent this happening with future orders. Thanks, Laura

Posted 1 year ago

“The item has just been delivered back to you as a return, due to the item being ill-fitting even though the correct size was ordered in accordance with your size guide - service was actually very efficient, so I'm pleased about that.”

Helpful Report

Posted 1 year ago

Hi Charlotte, Thank you for leaving your review, I am sorry to hear the fitment of the 1/4 zip wasn't right for yourself. We will process your refund as quickly as possible, please do keep an eye on your emails for notification of this. Thanks,

Posted 1 year ago

“Jumper is good quality but doesn’t fit very nice”

Helpful Report

Posted 1 year ago

Hi! Thank you for taking the time to review your jumper. We value customer feedback and satisfaction in the quality and fit of our garments, so I am sorry to hear it didn't meet your expectations. Please do return the jumper to us, using the link here:https://www.schoffelcountry.com/returns to begin the returns process. Thanks, Laura

Posted 1 year ago

“merino Gilet. The garment bobbled all over within a month, after light wear which I assume is due to low quality material. The zip is also very difficult to lock in at the bottom due to the frayed wool threads in this area. When buying the item I was assured that the difficulty in getting the zip in was normal and would loosen up over time. For the money I expected a lot more. On the positive side it is warm…”

Helpful Report

Posted 1 year ago

“My review is regarding returns and refunding. I returned items on December 30th using the suggested methods of Collect Plus. I did not get refunded until January 25th. Following the tracking they seem to spend a long time on a pallet awaiting return to Schoffel. On contacting Schoffel they assured me this was normal ?? I know of no other company that takes so long to receive it’s items back. I would not order direct again, and would look for a retailer selling Schoffel clothing. To me, your returns system is archaic in an age where parcels can be delivered in hours.”

Helpful Report

Posted 2 years ago

Hi Honey, Thank you for taking the time to leave your review, I can only apologise your return took this long to get back to us. We were experiencing extreme delays with our repair partner Re:Bound at the time and are currently in the process of moving to a different returns method after receiving valuable feedback from customers like yourself. Thanks, Laura

Posted 1 year ago

“Size 12 fit perfectly in regards to the fit, and being able to zip up the schoffel comfortably. However, as a 5’0 women the length of the schoffel is awful on me and looked ridiculous. I really wanted to be able to sinch in the waist to make a nice fitted style, however it looked silly as it didn’t sit on my waist, but rather on my hips due to the length. Sadly had to return.”

Helpful Report

Posted 2 years ago

Schoffel is rated 4.7 based on 4,758 reviews