Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arms very long and appeared stretched”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to leave this review - I am very sorry to hear you are disappointed with the sizing of the item you have received. I can appreciate how frustrating it can be when items don't meet your expectations. We would like to take a further look into this for you and so if you have the time please may I ask you to send some images of this issue into our customer services team at: support@schoffelcountry.com. Thanks, Laura

Posted 8 months ago

“I bought a Gillet for my daughter who was initially thrilled with it however it bobbled within a few weeks. . Despite using the tool to de-bobble and washing with jeans as advised the product has not improved which is disappointing and looks old.”

Helpful Report

Posted 8 months ago

Hi, Thank you for taking the time to leave this review. I can see that from your conversation with my colleague Amy, she advised that as this gilet was purchased via one of our retailers we would have to advise you reach out to them for any more information on this. We do advise using comb to maintain any bobbles which can occur and this will be required less the more times it is done. Thanks, Laura

Posted 8 months ago

“The hip flask that I bought for my daughter for a skiing trip leaked the first time it was used. The seal in the cap was a poor design and fell inside the flask unnoticed during filling. The seal from my hip flask that I successfully used temporarily in the Schoffel flask is over 40 years old! The hip flasks i bought from Amazon at the same time as the Scoffel purchase, for £4 each as opposed to £50 from Schoffel, did not leak...... I will be returning the hip flask but need to be assured that this is not a design fault and that I can expect similar service from an item bought from what I expected to be a quality supplier.”

Helpful Report

Posted 11 months ago

HI Gwyn, Thank you for taking the time to leave this feedback, we are really sorry to see you have received a hip flask that is not up to the standards we would expect. We can understand this is frustrating and I have passed this feedback on to the design team to help make better products in the future. If you would like to receive a full refund for this product please do return this to us using our free returns service available through our site. Thanks, Laura

Posted 10 months ago

“Shirt arrived looking like something from a jumble sale. All creased and screwed up so didn’t try it on. Very disappointed not what I expected at all”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for sharing your feedback with us, I can only apologise for the issues with your recent order and its delivery state. We understand the importance of receiving a product that reflects the quality and care we aim to deliver. I have passed this information over to our head of operations and we will look into this further with the warehouse team so we can ensure our products arrive in the correct condition. If there is anything we can do to assist you further, please don't hesitate to reach out to our customer service team. Thanks, Laura

Posted 1 year ago

“I recently purchased a shirt. whilst the cotton fabric is a very nice material, i was very disappointed that one of the chest buttons fell off after it's first wear, and also, having followed the instructions of washing the shirt at 40 degrees, the shirt sleeves had shrunk, so now the shirt does not fit. Very poor, i will not be purchasing from you again.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for getting in touch - I can only apologise you have had issues with your shirt shrinking - this is not what we would expect from our products and I have arranged for a member of the team to pop across an email to you in order to put this right for you under our warranty. Thanks, Laura

Posted 1 year ago

“Disappointing- returned as too large and still no refund three weeks later.”

Helpful Report

Posted 1 year ago

Hi Tom, thank you for taking the tine to leave a review - I can only apologise your refund took longer than we would expect, this has been processed and I have popped an email over to you to go through this with you. Thanks, Laura

Posted 1 year ago

“Item did not arrive for christmas after I received several notifications it would be delivered the next day . then told courier had lost it after christmas Would I like a refund or replacement after skrewing up my wifes present.Thanks a lot & never again”

Helpful Report

Posted 1 year ago

Hi Joseph, Thank you for taking the time to leave a review, I can only apologise Dpd failed to deliver your order in time and then lost the parcel. We have raised a case for this to try and help prevent customer's experiencing this in the future. I can see your refund has been processed and once again extend my apologies for the inconvenience caused. Thanks, Laura

Posted 1 year ago

“We were told the product had been shipped by DPD says it never recieved it. Now you are chasing us for a review of product that you have not delivered!”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for taking the time to leave this review - I can only apologise there has been an issue in the delivery of your order. My colleague Marco will be popping an email over to you to resolve this and ensure your delivery is with you as soon as possible. Thanks, Laura

Posted 1 year ago

“Spent over £300 on two items that were thrown in a box and posted!! A little bit of attention to detail and a thank you wouldn’t go a miss”

Helpful Report

Posted 1 year ago

Hi Vicki, Thank you for taking the time to leave this review - I can only apologise your items were not packaged in a way which was representative of the quality you expect from us at Schoffel Country. I have raised this with our warehouse manager so we can avoid any future disappointment for customers. Thanks, Laura

Posted 1 year ago

“1 star review as while I like the quality of Schoffel I don’t appreciate spending £220 on a jumper from a quality designer brand that says ‘made in china’ on the label. It’s disgusting and will be the last item I buy from Schoffel”

Helpful Report

Posted 1 year ago

“keep being spammed by them”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave this review, I can only apologise you feel like you are receiving too many emails from us, if you haven't already please do unsubscribe from our email marketing. I have reported this to our IT department for future consideration. Thanks, Laura

Posted 1 year ago

“I have rung 3 times trying to purchase items from your website and been told each time —- sorry that item shouldn’t be on there — it’s out of stock Poor is an understatement in my opinion”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review - I am sorry to hear you were not satisfied with our service, this is not what we hope for and we would like to help in any way we can - should you need any further assistance please do get in touch and I will be happy to help. Thanks, Laura

Posted 1 year ago

“My item hasnt been delivered and I haven;'t recieved a refund...”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave this review and for notifying us about your delivery, I can only apologise Dpd did not deliver this order. We have sent this back out to you on a expedited service to ensure it will be with you soon. Thanks, Laura

Posted 1 year ago

“Entirely unacceptable that the company does not allow direct exchanges for a return.”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you for your review - exchanges are something we are working hard to set up following our change to a new system but unfortunately not something we are able to offer at the time. Thanks, Laura

Posted 1 year ago

“Your ordering process is fine and deliveries are quick but you have now sent me three Orkney Gilets and each one has a defective zip. This is an expensive product and it’s letting you down badly. I complained after two went back and the person I spoke to promised me that the third item would be ok but it’s not so I don’t know what to do now because I like to item. I will know if you have read this review by your response! Mr Gerald Kirk”

Helpful Report

Posted 1 year ago

Hi Gerald, Thank you for taking the time to leave this review - I am terribly sorry to hear you have had issues with your Gilets and their Zips. This is something we would like to take a look into further - please may I ask you to send in an email to our customer services team to discuss this. The best email to reach us on is support@schoffelcountry.com Thanks, Laura

Posted 1 year ago

“Terrible fitting trousers we had to return them. Such a shame they used be such a good fit in my husband”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you for taking the time to lave this review - I can only apologise these trousers weren't right for your husband. Should you need any info about any of our products prior to ordering please do get in touch with the customer services team and we would be happy to help. Thanks,

Posted 1 year ago

“Delivery issues - Still not received my items.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for taking the time to leave your review - I am sorry to see you have not received your order. From your Dpd tracking, I can see your order is on it's way back to us as it was not collected from your Dpd collection shop. I have arranged for this parcel to be re-shipped to you as soon as we have this back at our warehouse. Kind Regards, Laura

Posted 1 year ago

“I bought a Schoffel windproof jacket approx 20 to 30 years ago. Apart from having 2 new zips it is still going strong. I think it cost me £120/130. I felt it was time to replace it as everyone gets fed up with me always wearing it. The jacket I purchased from you was terrible. You could see through it and it had no lining and was far too small for me. I could not work out why there was 2 zips which I could not do the jacket up before returning it absolutely disgusted with it compared to the one I have.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for taking the time to leave this review. I am sorry to hear you were not happy with your purchase of our Burley Fleece. This product is an unlined lightweight Fleece made from Pontetorto Tecnopile Premium Fleece. We do offer a range of items that feature our Aerobloc lining, specifically designed to prevent wearers from feeling any windchill. I have checked the system and can see your order has been refunded. If you would like any information regarding our products, please do not hesitate to get in touch and a member of the team will be happy to help. Thanks, Laura

Posted 1 year ago

“Quality product as always. However delivery packaging very very poor. For a high cost item limited cardboard packaging is not sufficient. Water ingress and dirt not good enough. Nothing to do with delivery firm - packaging needs to be much better as it has been in previous years”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave your review. We are sorry to hear you did not find the packaging of our goods to be up to standard. I have passed this feedback over to our warehouse and operations teams for review. If this has resulted in any damage to your goods, please do reach out to us using the following email: support@schoffelcountry.com and we will look to put this right for you. Many thanks, Laura

Posted 1 year ago

“So disappointed in the two jumpers I purchased Both malted to the point that they covered the shirts underneath with Bobbles and became Un wearable very quickly The waistcoat also did not wear well Having spent a reasonable sum of money on items I expected to last a season for my partner What can I say other that not Good value for money and I am not a label buyer but a buyer of good quailing country products”

Helpful Report

Posted 1 year ago

Hi Tina, Thank you for taking the time to leave your review. I can only apologise you have not found the quality of your jumpers and waistcoat up to the standards you would expect from Schoffel Country. If you have the time - please may I ask you to pop an email into our customer services team in regards to these issues and we will look to put this right for you. The email address is: support@schoffelcountry.com. Kind regards, Laura

Posted 1 year ago

Schoffel is rated 4.7 based on 4,758 reviews