Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,759 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It makes a refreshing change to find a brand that doesn’t just produce larger shapeless clothing but a brand that shapes their clothing. I have to buy bigger sizes to accommodate my bust which normally leads to shapeless unflattering clothing, this is not the case with this shirt, I was very impressed.”

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Posted 1 year ago

“As always brilliant quality clothing, perfect fit!”

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Posted 1 year ago

“Lovely quality cloth, great prices (in sale). I had to size up for these shirts despite having a smaller size in a different shirt”

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Posted 1 year ago

“Purchase was easy online and information of delivery was good. Size and colour true to web site.”

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Posted 1 year ago

“The service was excellent. Bought two pairs of trousers , not sure what size to buy, one pair perfect fit. Returned the second pair which was very straight forward and refunded very quickly Will always buy Schoffel from you”

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Posted 1 year ago

“Easy and excellent quality”

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Posted 1 year ago

“Disappointing on sizing given the normal range that you have. There is no size chart and so had to guess. Return efficiency though”

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Posted 1 year ago

Hi, Thank you for taking the time to leave this review, I can only apologise that the link to the size chart was not clear enough, I have passed this feedback on to the web team and we will look to resolve this for future customers. Thanks, Laura

Posted 1 year ago

“Very good quality and tough products. Would prefer a disconnect from hunting shooting and fishing associated with the range, although I would still buy.”

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Posted 1 year ago

“Terrible service. Placed order then said it was out of stock. Gave refund with a 10% offer code which it turns out didn’t work. Followed up with Customer Services and was ignored with no reply. Lack of customer support, Very poor.”

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Posted 1 year ago

“merino Gilet. The garment bobbled all over within a month, after light wear which I assume is due to low quality material. The zip is also very difficult to lock in at the bottom due to the frayed wool threads in this area. When buying the item I was assured that the difficulty in getting the zip in was normal and would loosen up over time. For the money I expected a lot more. On the positive side it is warm…”

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Posted 1 year ago

“I have 6 gilets but the last one bought 2/3months ago is not the usual quality lightweight material the zip does not stay in place.I assume they have changed suppliers. Very disappointed.”

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Posted 1 year ago

“My third Schoffel Gilet and I won't be purchasing a fourth - the quality is now awful - cheaper fabric and a cheaper zip.”

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Posted 1 year ago

“Schoffel have really gone down hill in the last few years. Their customer service used to be brilliant, exchanging a faulty garment with no issues. I am on my third gilet in 10 years and the one I purchased last autumn is definitely not as good quality as the first two. Fleece is thinner material and has bobbled up terribly despite me taking greater care of this one. Very disappointed and dissatisfied; especially given the price.”

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Posted 1 year ago

“This is the third Schoffel zip to not last the garment for me. Poor quality garments even with fake leather trim which looks tatty and worn after very few wears. Schoffel is very over priced and I certainly will not be spending anything more on their clothing. I can buy two fleeces of a heavier weight for the same price as one of theirs cost me. One new fleece of a heavier weight for £10 more than a replacement zip repair will cost me.”

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Posted 1 year ago

“Like other reviewers I found Schoffel return process abysmal. Deposited the return on 10th February on the 22nd February it is still sitting on a pallet waiting to go back to the retailer. Customer service accept no responsibility for the poor service and seem to think in excess of 10 days is normal and acceptable. Promised a call back from a manager which never materialised. I pointed out I could walk from London to the retailer quicker. Awful service for a premium priced company, would not recommend at all!”

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Posted 1 year ago

“I purchased a Schoffel Ptarmigan Extreme II Gore-tex jacket from William Powell, Banbury on 15th November 2022, cost £499. Unfortunately, the jacket has various faults including a popper on the pocket falling off and the main zip becoming unstitched from the body of the jacket. William Powell is unable to exchange the jacket, on the advice of Schoffel, it should be returned and repaired, since this is more sustainable. I am now without a winter jacket, having paid a premium cost for what is, in my opinion, a poor quality product and lacking customer service.”

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Posted 1 year ago

“My review is regarding returns and refunding. I returned items on December 30th using the suggested methods of Collect Plus. I did not get refunded until January 25th. Following the tracking they seem to spend a long time on a pallet awaiting return to Schoffel. On contacting Schoffel they assured me this was normal ?? I know of no other company that takes so long to receive it’s items back. I would not order direct again, and would look for a retailer selling Schoffel clothing. To me, your returns system is archaic in an age where parcels can be delivered in hours.”

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Posted 1 year ago

Hi Honey, Thank you for taking the time to leave your review, I can only apologise your return took this long to get back to us. We were experiencing extreme delays with our repair partner Re:Bound at the time and are currently in the process of moving to a different returns method after receiving valuable feedback from customers like yourself. Thanks, Laura

Posted 1 year ago

“Great jacket but really poor zips. Difficult to connect particularly with cold hands. Barbour wins on these as easy”

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Posted 2 years ago

“Size 12 fit perfectly in regards to the fit, and being able to zip up the schoffel comfortably. However, as a 5’0 women the length of the schoffel is awful on me and looked ridiculous. I really wanted to be able to sinch in the waist to make a nice fitted style, however it looked silly as it didn’t sit on my waist, but rather on my hips due to the length. Sadly had to return.”

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Posted 2 years ago

“My first Schoffel gilet, I have to say that I'm very impressed and ware it much more than I expected. I went a size down for a more tailored fit. It will serve me well going into the colder months.”

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Posted 2 years ago

Schoffel is rated 4.7 based on 4,759 reviews