Schoffel Reviews

Name: Schoffel
Rating: 4.67

4.7 Rating 4,758 Reviews

92 %

of reviewers recommend Schoffel

4.7

Based on 4,758 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01572 722480

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Schoffel 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased Schoffel Ptarmigan about 18 months ago (online cannot find old details ) Used it 2 weeks ago in heavy rain which seem to absorb it like blotting paper, with resulatant heavier weight. Pool of water where i hung it to air dry. (Surely reviews should concentrate on the product rather than deliyery speed, and "nice packaging" ? (another matter )”

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Posted 4 years ago

“Saxby over trousers are good unless you have a pair that is not waterproof then Schoffel dont want to know!”

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Posted 4 years ago

“I was very disappointed to discover that Schoffel's knitware is sourced in China. Garments are not made in the UK but in asia. They charge about £100 for the Chunky cable crew jumper. Bear in mind this jumper is only 50% wool and 50% acrylic. Acrylic is carcinogenic and leaches microplastics into waterways. Ends up being consumed by marine life and eaten by humans. There's talks of banning it. You can buy a jumper, made in the UK which uses 100% British wool (and certified by British Wool which exists to protect the consumer, uphold a certain quality, grade of wool and to protect the sheep from mismanagement, physical abuse and to ensure animal welfare is met) for the same price. The same cannot be said for wool sourced from other continents and this is an unfortunate and very sad issue which upsets many legitimate farmers. I'd highly recommend buyers look elsewhere at more environmentally friendly alternatives. Imagine buying something sourced and made right here in the UK with no need to fly the wool around the world. So that would mean supporting our British businesses, using wool that is sourced from British sheep (so therefore adheres to DEFRA and no chance of mulesing occuring). Your wallet, animal welfare and the environment will thank you for it! Please do the right thing.”

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Posted 4 years ago

“Never again would I shop direct with Schoffel. One of the items I purchased was found on another site been sold for almost 50% less than Schoffel direct.”

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Posted 4 years ago

“the item which arrived was different from one on the website”

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Posted 4 years ago

“I was given a jacket as a present. Before it had been worn and while still in the original packaging I contacted you to ask if you would swap it for a larger size. You refused as I could not (obviously as it was a gift) produce a receipt. I therefore purchased the right size and kept the gifted jacket which is wearable over a shirt without a pullover! I have several garments from you. My rating relates to your after sale customer service not your product!”

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Posted 4 years ago

“I've always really enjoyed Schöffel products, but given I've had two emails to customer support ignored after an issue with my most recent order, I can only give this poor rating.”

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Posted 4 years ago

“Please link to my review on the same item, sent last week. Thank you.”

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Posted 4 years ago

“Misshaped on arrival and I’ve worn it once and becomes even more baggy and misshaped. Complete waste of money”

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Posted 4 years ago

“Terribly disappointed with ladies half zip fleece. I’m a 12-14 but size 16 was too small !!! I suppose I will have to consider buying a small Mens. It’ makes online shopping a nonsense if sizes are not true !!”

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Posted 4 years ago

“I was very pleased with my Lambswool 1/4 zip Jumper when I bought last Summer but after six months it has a hole worn through the left elbow. To make matters worse Schōffel refused to replace or refund saying this was wear and tear so I may never receive satisfaction. Perhaps this lack of durability is a feature of lambswool but the label was silent on any such weakness.”

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Posted 4 years ago

“Have had gilet over last 6 years and lived and loved it on asking for new one for xamas had to go 2 sieses up when old one still fits also after 2 months and no washes it bubbles on pockets zips not as good and looks old now very disappointed”

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Posted 5 years ago

“Bought a cashmere scarf as a gift and it doesnt stay flat, it's rolled up each side like a scroll, so disappointing and it's very irritating as it doesnt wrap properly around the neck due to it being constantly rolled up.”

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Posted 5 years ago

“I was very disappointed with the quality of the coat for the price it was .”

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Posted 5 years ago

“First ordered 5th January but did not arrive. Coat didn’t arrive, contacted Schoffel who arranged to send another one immediately. Over one week from then and still no coat. Would like to review but still nothing received.”

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Posted 5 years ago

Dear Gillian Apologies we weren't aware your coat hadn't been recieved the second time. I have arranged for another to be sent with a different courier, please let us know if this hasn't arrived by Thursday. Regards Schoffel Customer Service

Posted 5 years ago

“Paid for next day arrived 3 days later”

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Posted 5 years ago

Hi James Thank you for your feedback. Having looked into your order and the delivery, I can see that the order was placed after our 12pm cut off time for guaranteed next day delivery and unfortunately our delivery doesn't currently include weekends. Please find our delivery information here - https://www.schoffelcountry.com/delivery-and-returns If you would like to discuss this further please do not hesitiate to contact us on 01572 772480. Regards, Schoffel Customer Service

Posted 5 years ago

“I paid good money for what i thought would be a good product - the pocket has come unstitched within a week of occasional wearing !”

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Posted 5 years ago

“Returned an unworn £160 merino wool jumper as it was not suitable for my wife but never received acknowledgment- let alone a refund despite it being sent back via special delivery. Pretty poor in my opinion!”

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Posted 5 years ago

Hi Alex Sorry to hear that you aren't happy with our returns service. Can you please email your return tracking number or a copy of the postage reciept to info@schoffelcountry.com and we will trace the return for you. Alternatively if you would prefer to speak to us about the return please do give us a call on 01572 772480 so we can get it resolved. Regards Schoffel Customer Services

Posted 5 years ago

“Not happy with the product. Customer service is poor. Unable to return”

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Posted 5 years ago

“Nice quality. Like my last purchase but unfortunately the sleeves were too narrow this time”

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Posted 5 years ago

Schoffel is rated 4.7 based on 4,758 reviews