Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing delivered!”

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Posted 5 years ago

“Placed order and paid extra for next day delivery and it didn’t get despatched, When I rang was told item not in stock even though website states all items in stock. Was told on phone item now in stock and would be despatched that day for next day delivery, yet again not despatched so I was lied to on the phone. I contacted them again to be told again waiting on stock and would be despatched next working day. At this point I had no trust in what I was being told by this company so cancelled order and got refund. Absolutely shocking customer service and will not use this company again. Only gave 1 star as zero was not an option.”

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Posted 5 years ago

“Wrong straighteners come for Xmas”

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Posted 5 years ago

“Not received and no answer on the phone line”

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Posted 5 years ago

Parcel shows as delivered on DHL website, Have opened a dispute with them and have refunded customer https://track.dhlparcel.co.uk/?_ga=2.240890378.805751631.1577699555-1682954016.1576065798

Posted 5 years ago

“poor service have been waiting two days for a next day delivery no one answers the phone”

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Posted 5 years ago

“Chucked in neighbours garden, took him 3 days to find out who it belonged to !!”

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Posted 5 years ago

“not got my order yet due to yous using herms!”

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Posted 5 years ago

Hi Sorry to hear this please contact us sales@scentsational.com as we are happy to look into this and resolve for you. Regards Scentsational.com

Posted 5 years ago

“I bought a bottle of perfume for my wife's birthday which was in two days time. I paid extra to have next day delivery so it would be here for her birthday. It arrived about a week later. I realise that delivery can be delayed for various reasons but after several ignored & unanswered emails I still haven't had my 'next day postage' costs refunded after three months waiting.”

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Posted 5 years ago

“My order has still not arrived after 2 months was asked to revise my previous review in exchange for a refund or another order sent out. After I changed my review I have had no contact and no refund. Not impressed poor service. Do not buy here.”

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Posted 5 years ago

Hi Georgia Sorry to hear this that your order has not arrived, Please can you email sales@scentsational.com and we can look into this straight away? Regards Scentsational

Posted 5 years ago

“Delivery terrible. Waited in all day. We were told a slight delay, but it came the following day. No response from website emails to delivery company. No apology. Product lovely.”

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Posted 5 years ago

“Una compra de más de 600 Euros y ni siquiera una muestra de algún producto de cortesía . No llegó cuando habían dicho. Tardó unos pocos días. Tampoco notificaron que las muestras pequeñas de los frascos de perfumes podrían venir incompletos”

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Posted 5 years ago

“Ordered and the tracking said that the package was in another state. Contacted customer service 3 times and didn’t receive a response until I told them I would file a dispute with PayPal. A rep then proceeded to tell me to file a dispute, and asked the payment was on hold when I actually filed one. When I explained the situation, no one sent a follow up. And I guess the case was closed now since I received a survey to ask about the customer experience. Overall, it was unpleasant and terrible, would not go back again.”

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Posted 6 years ago

“I ordered several times at home and when there was a problem he found a solution. in my last order it was missing 2 perfumes for a total of 130 euros, they did not return the perfumes, nor refund! and the gentleman told me they were out of stock so not sent then they had sent ... they had to reconcile me but never did! I advise against”

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Posted 6 years ago

“Ordered item on 7 January and paid for next day delivery. On 16 January still no delivery. Phone line not working initially. After several attempts throughout morning finally got through. I was told item must be out of stock and order would be cancelled and a refund issued. Received email to confirm cancellation promptly but 3 hours later received email to say item had been dispatched. Today is the 22nd January - there is no sign of item nor has there been any notification (which you normally get from DPD Next day Delivery) that the item is/or ever was on its way. Cannot get through on phone number despite trying a number of times today. Please refund money including next day delivery charge without further delay. Have had to buy item elsewhere now.”

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Posted 6 years ago

“Waited for delivery 9 days ( was supposed to be 2-3 working days ) Got smaller sized then paid for. Contacted seller several times to get price difference refund. No respond. Avoid!”

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Posted 6 years ago

“Bought my hubby some aftershave for Xmas but wrong item was sent (women’s perfume ! ) Spoke to customer service who could not post out before the big day but assured me they would send ASAP ? .. We are now 4/1/19 and still nothing.. Will not be using this site again.. Lesson learned..”

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Posted 6 years ago

“Extremely poor would be zero stars if possible I never received my items I paid over £80 for which wer supposed to be Christmas presents and I am yet to have a response from them regarding this... can’t get through on the number on their website and they have ignored my emails.”

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Posted 6 years ago

“Make sure orders are delivered and received especially when people pay a lot of money on these purchases”

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Posted 6 years ago

“I ordered black and I got sent brown.”

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Posted 6 years ago

“IM verry sory but mai colet is not hear yet. This too Perfumes is not coming”

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Posted 6 years ago

Scentsational is rated 4.7 based on 4,557 reviews