Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my item!!!”

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Posted 4 years ago

“I orderd something from you guys and it was advertised as no box it's damaged. I received the product without box and leaking body lotion #wtf”

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Posted 4 years ago

“It's bin a month a least and haven't received anything!”

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Posted 4 years ago

Hi Sorry to hear that your order has not arrived, The tracking indicates delivery was attempted on the 21st / 22nd May. The parcel is now at your local FEDEX depot awaiting collection. I have contacted you by email to confirm Regards Scentsational

Posted 4 years ago

“Shocking company. Ordered on 15th June for Father’s Day gift still have no order. I then have email cancelling order but no refund!! Never use them again!!! My order complete or a refund its not difficult”

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Posted 4 years ago

“Still have not received my order.”

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Posted 4 years ago

“Item not received weeks later , after contacting this company with numerous emails , and one answered saying it should have been delivered, well it hasn’t and now your not replying any further when I have tile you I have not received my purchase”

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Posted 4 years ago

“I have not gotten my percel. It's been 20 days. Do I have contact PayPal to get money back?”

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Posted 4 years ago

Hi Jennifer As confirmed by email, On you order you just put your town and postcode the delivery driver did not know where to deliver. Regards Scentsational

Posted 4 years ago

“Bought a pair of clippers a week and a half ago and haven’t gotten so much as a shipping update”

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Posted 4 years ago

“2 weeks and I’m still waiting on my order! I tracked it and herms are still waiting on it, it’s a joke!”

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Posted 4 years ago

Hi Please contact us we are happy to look into this straight away Regards Sales@scentsational.com

Posted 4 years ago

“Did not receive the correct item! Emailed the scentsational and didn’t get an email back in relation to exchange!”

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Posted 4 years ago

“am Stil waiting for my order, so can't really say!”

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Posted 4 years ago

“Still haven’t received my purchase”

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Posted 4 years ago

“I placed an order on 6th April, today is the 28th and it has not arrived! I tried to ring Scentsational and did not get through, the phone eventually rang off. Next I sent an email, I have not had a reply! Today is 5th June, I still have not received my order neither have I had any response to phone calls and texts to Scentsational. I would suggest caution before making a payment to this company!”

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Posted 4 years ago

Hi Please contact via email, Live chat, Messenger all details are below happy to resolve Regards Sales@scentsational.com www.scentsational.com/livechat

Posted 4 years ago

“It’s not pli”

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Posted 4 years ago

“I have not received my goods. Goods haven’t been sent to delivery company in over a week.”

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Posted 4 years ago

“Wrong perfume sent”

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Posted 4 years ago

“Ordered 2 perfumes and only received one of them. Tried calling many times and no answer! Emailed them and no reply! Avoid at all costs. I'm out of pocket for a bottle of perfume now!”

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Posted 4 years ago

“Haven’t received my delivery and ordered it almost three weeks ago. I’ve tried emailing and calling but no answer. The money was taken out of my bank and have had an order number but no confirmation email, can’t express enough how frustrating this is.”

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Posted 4 years ago

Hi Sorry to hear this happy to resolve, You can contact us via live chat, Email, Messenger or phone. All details are below Richard@scentsational.com 0207 193 7816 Www.scentsational.com

Posted 4 years ago

“Still haven't received this item!!”

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Posted 4 years ago

Hi Jeanette Sorry to hear this please contact us as we are happy to look into this for you, You can contact us by email, phone, Messenger or live chat Regards Sales@scentsational.com 0207 193 7816

Posted 4 years ago

“Poor customer service item didn’t come in time”

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Posted 5 years ago

Scentsational is rated 4.7 based on 4,557 reviews