Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

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“Cheaper than the retail price!!”

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Posted 3 years ago

“Easy to use website Quick delivery”

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Posted 3 years ago

“Easy to order... however item took longer than expected. Had issue with delivery of item where time was given but not delivered. The item was then reshipped via Hermes.”

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Posted 3 years ago

“Most competitive price I found and arrived on time - very happy”

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Posted 3 years ago

“When I had a problem it was dealt with professionally and promptly”

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Posted 3 years ago

“I love Shalamar, it never disappoints. This arrived on time, and in good condition. Thank you.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“The order i received is good”

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Posted 3 years ago

Hi Please see link to tracking below https://www.myhermes.co.uk/track#/parcel/T007ZA0009940905/details/ Regards

Posted 3 years ago

“Excellent price and swift delivery, just what I required.”

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Posted 3 years ago

“Great price for what I ordered. Good delivery and contact was easy.”

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Posted 3 years ago

“Great price. Genuine scent”

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Posted 3 years ago

“Good customer service! Great product!”

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Posted 3 years ago

“Great prices and swift free delivery.”

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Posted 3 years ago

“I found the perfume I wanted quickly and easily. The price was the best I could find! Ordering process quick and simple. My perfume was delivered free and on time! I will certainly use Scentsational again and recommend it to family and friends!”

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Posted 3 years ago

“EDITED ON 20th MARCH 2022: I originally posted the 2* review in October 2021 but my review has been withheld for 'investigation' until now. I've just received an email from reviews.io/Scentsational: 1) explaining "We dispatch orders the same day however when the parcel leave us we rely on the couriers delivering on time." which shows that after 5 months of 'investigation' they haven't even READ my review since my annoyance was NOT with the couriers!! 2) inviting me to edit my original (withheld) review in exchange - thereafter (if that even happened)! - for a £10 'goodwill gesture' payment. Frankly, I don't appreciate honest reviews being withheld, nor being bribed, so I have simply revised my rating - down to 1*. Review.io and Scentsational - there is a much better and more honest way to improve your ratings - read and publish ALL reviews and improve areas of weakness! (I daresay this review will also be hidden away behind the greyed out 'being investigated' screen too!) ___________________________________ I ordered a £60 delivery and it's yet to reach me over 1 week later. Customer services answered quickly and said it should have been sent by 1 day DHL at £60 (rather than 2-4 days by myHermes) BUT apparently I was supposed to have known to have added that option manually at the charge shown and then when I went to pay it would deduct the charge. How should I have known that?? That should have been automatic if the qualifying price was met. Anyhow, after several days the tracking showed still in the system and it's been reordered with DHL but not even an apology or explanation (or discount for inconvenience)! My wife's very put out and will buy from Born Hair Care again next time. I can't tell you about the product itself or how well packed it's been - I'd need to receive it first! EDIT (review pt2): well my package did arrive - resent by DHL. But what a squashed mess it was!! Box was really crushed (I took photos but just couldn’t be bothered to feedback to Scentsational). Luckily I was buying bottles of Olaplex and these survived but what kind of truck ran over my parcel? P.S. At this time my first (2*) review is still being ’investigated’ by the ’moderation’ team! How would you like that moderated? To a higher rating by any chance? All my facts correct (order #261870/WEB261870) Hmmm…..”

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Posted 3 years ago

“Fast delivery and both items I ordered are fabulous! I was way of ordering a perfume I hadn't actually tested, but the description was spot on... I love it!0”

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Posted 3 years ago

“Ordered a man's eu de toilette. Ordering was easy and was acknowledged very quickly, they informed me when parcel had been dispatched and I received parcel a couple of days later. Item was as described and in excellent condition and was a very good price, will definitely use this company again for any perfumes needed.”

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Posted 3 years ago

“Had received my hair curler very fast Thank you”

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Posted 3 years ago

“Thanks for a great service my perfume arrived in a very short time - All good!”

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Posted 3 years ago

“Great service, great price”

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Posted 3 years ago

Scentsational is rated 4.7 based on 4,557 reviews