Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

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“Bloody terrific delivery and product”

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Posted 1 year ago

“Still waiting to receive my order!!!! It is now several weeks since placing this order Now the end of June order still not received despite contacting you about this Still not received 4th July”

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Posted 1 year ago

“Visual-wise easy to browse website, providing a wide selection of various-sized containers. For those who cannot afford to buy the full-sized bottles, this website comes to the rescue. Prompt delivery. Overall satisfied.”

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Posted 1 year ago

“Live the shampoo & conditioner”

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Posted 1 year ago

“Quick to find the items required, easy checkout, super speedy delivery.”

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Posted 1 year ago

“Had a slight problem with my last order but it was sorted out really quickly. Have ordered a few things and never been disappointed.”

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Posted 1 year ago

“Thank you , arrived very quickly , pleased with product ….”

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Posted 1 year ago

“Very prompt delivery, securely packed, and well priced.”

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Posted 1 year ago

“I have received my order and I am very happy with the delivery and thank you for your service.”

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Posted 1 year ago

“Fast delivery, good quality! Thank you!”

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Posted 1 year ago

“I ordered Nazareno Gabrielli/EdT I’m Not A Good Boy from Scentsational when my usual go to site didn’t have it in stock, very happy with my purchase and will definitely order from you guys again!.”

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Posted 1 year ago

“They promise 48 hour Priority International delivery Worldwide. That is a joke. Placed my order on May 8th 2023 and as of today the 18th of May, my package has not even been sent yet. I received confirmation saying it had been dispatched on the 9th of May but the tracking clearly says only a label has been created and it is waiting for Fedex to pick up. Too bad that it was for a gift for last week!! Not reliable. I am left wondering if they are a legit business or a scam. To be safe, I recommend following up with them the day after your product is expected or steer clear completely. I sent an email asking for clarification. Then I received an email back from them advising that apparently the courier has lost the item, “in their network”, they cannot find it and can’t replace it either with another one because now they are out of stock. Makes me wonder if it was ever really in stock? The only good thing they have done is offer me my AU 120.85 back. Refund was processed almost immediately so they earned the 1 star.”

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Posted 1 year ago

“Fantastic delivery time. Great product too”

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Posted 1 year ago

“I am very disappointed and I regret purchasing an item from you. Firstly, my items was never delivered to me, when I complained about it, I was informed that it was drop at my door some days prior to the date I was informed it will be delivered. I think this is a scam as I never received any email advising that the item would be delivered. Please I want my money back, I am no longer interested in your products. I worked hard for my money Please.”

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Posted 1 year ago

“Great service and delivery. Will definitely be ordering again. Thank you.”

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Posted 1 year ago

“I had an issue with my order but the customer service were great. They were very responsive and solved the problem quickly.”

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Posted 1 year ago

“Great company to deal with. Keeps one informed regarding status of dispatch. Quick delivery always.”

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Posted 1 year ago

“Excellent Service! My goods were packaged well, and the goods arrived ahead of the scheduled date.”

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Posted 1 year ago

“Brilliant service. Fast delivery and product as described. Will order from here again. I have not been paid to do this review.”