Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order, it was ordered on 30th November and money taken from my bank but still not arrived?”

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Posted 3 years ago

“EDITED ON 20th MARCH 2022: I originally posted the 2* review in October 2021 but my review has been withheld for 'investigation' until now. I've just received an email from reviews.io/Scentsational: 1) explaining "We dispatch orders the same day however when the parcel leave us we rely on the couriers delivering on time." which shows that after 5 months of 'investigation' they haven't even READ my review since my annoyance was NOT with the couriers!! 2) inviting me to edit my original (withheld) review in exchange - thereafter (if that even happened)! - for a £10 'goodwill gesture' payment. Frankly, I don't appreciate honest reviews being withheld, nor being bribed, so I have simply revised my rating - down to 1*. Review.io and Scentsational - there is a much better and more honest way to improve your ratings - read and publish ALL reviews and improve areas of weakness! (I daresay this review will also be hidden away behind the greyed out 'being investigated' screen too!) ___________________________________ I ordered a £60 delivery and it's yet to reach me over 1 week later. Customer services answered quickly and said it should have been sent by 1 day DHL at £60 (rather than 2-4 days by myHermes) BUT apparently I was supposed to have known to have added that option manually at the charge shown and then when I went to pay it would deduct the charge. How should I have known that?? That should have been automatic if the qualifying price was met. Anyhow, after several days the tracking showed still in the system and it's been reordered with DHL but not even an apology or explanation (or discount for inconvenience)! My wife's very put out and will buy from Born Hair Care again next time. I can't tell you about the product itself or how well packed it's been - I'd need to receive it first! EDIT (review pt2): well my package did arrive - resent by DHL. But what a squashed mess it was!! Box was really crushed (I took photos but just couldn’t be bothered to feedback to Scentsational). Luckily I was buying bottles of Olaplex and these survived but what kind of truck ran over my parcel? P.S. At this time my first (2*) review is still being ’investigated’ by the ’moderation’ team! How would you like that moderated? To a higher rating by any chance? All my facts correct (order #261870/WEB261870) Hmmm…..”

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Posted 3 years ago

“I ordered perfume for a birthday present on the 4th September paid for next day delivery and it still hasn’t arrived!”

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Posted 3 years ago

HI Susan Sorry to hear this, I have looked into this DHL have attempted to deliver 3 times. The parcel is now being returned back. Please let me know if you would like us to resend or issue a refund Regards Sales@scentsational.com

Posted 3 years ago

“Can’t believe I’ve been hassled every day to change my review!!! Not happening!!!! Stop emailing me!!!! First wrong item sent, then I had to send it back and chase up everyday to get my items sent to me. Due to there error - I’ve been advised extra must will be sent as apology - that didn’t happened . Never will use Scentsational store ever again - poor customer service!!!!!!”

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Posted 3 years ago

Hi Inga So sorry for this packing error, I can confirm we have sent out the correct items on a next day delivery. Let me know if i can do anything else for you? My contact details are below Regards Richard@scentsational.com 0207 193 7816

Posted 3 years ago

“It’s been over a week and still haven’t received my items. I have emailed twice and had no response Following on from this, and further delivery delays I was promised a refund on 6/9/21 and still have not received it! I am still waiting for a refund, it has now been two weeks and still not resolved”

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Posted 3 years ago

Hi Sharon As per the phone call, we have checked our emails and confirmed we did not receive any correspondence. I can confirm we have resent your order on a next-day delivery. Let me know if I can do anything else for you? My contact details are below Regards Richard@scentsational.com 0207 193 7816

Posted 3 years ago

“Order not received where is it???”

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Posted 3 years ago

https://www.fedex.com/fedextrack/?trknbr=774228692349&trkqual=2459408000~774228692349~FX

Posted 3 years ago

“I have purchased a same item a year ago and ut was perfect but now it seems like the cologne could be fake. As the packaging was all worn out.”

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Posted 3 years ago

“Sent wrong item.and now keep sending me emails asking me to change my review now the problem has been sorted. When it hasn't”

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Posted 4 years ago

“Orded 2 Parfums only 1 came I questioned it and only then got a response saying sorry 1 is out of stock we will resend a 60 ml instead and it has never arrived”

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Posted 4 years ago

“5 weeks in and it still hasn’t arrived...”

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Posted 4 years ago

“Misleading advertising. Product image incorrect and highlighted with customer services but is still showing on site.”

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Posted 4 years ago

“I paid for premium delivery and I still don't have my purchased as promised by the 16 October! Where is my perfume?”

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Posted 4 years ago

“Send me my purfume or my money back .”

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Posted 4 years ago

“Goods still not received. Will not use this company again. Have not changed my mind. Money returned, but should not have accepted the order if they did not have the goods I wanted in stock.”

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Posted 4 years ago

“never rec’d”

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Posted 4 years ago

“Ma commande n'a jamais été envoyé”

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Posted 4 years ago

“I bought some hair dye on 3rd august not heard anything, cheek asking for a review!! Sort yourselves out!!”

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Posted 4 years ago

Hi Sorry to hear that you have not received your order, please contact us we are happy to send a replacement order out to you? Regards Scentsational 0207 193 7816 help@scentsational.com

Posted 4 years ago

“I was sent the incorrect perfume 2 weeks after ordering and was told on numerous occasions that the correct one had been sent out but it never arrived and I had to ask repeatedly for a refund which I got eventually.”

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Posted 4 years ago

“i never received my order”

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Posted 4 years ago

Hi Seranne Sorry to hear us please contact via email, Live chat or phone and we are happy to look into this for you? Regards Scentsational Help@scentsational.com Scentsational/livechat 0207 193 7816

Posted 4 years ago

“I ordered perfume on 4th July. I still haven’t received my money back. I called yesterday and I’m still waiting. I’m very disappointed and sad about this. My daughter is very ill and it was for her birthday yesterday. That’s 24 days. I didn’t even receive an email telling me that the product was out of stock. And I’m £44 out of pocket for nothing. Waiting for a refund today hopefully.”

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Posted 4 years ago

Scentsational is rated 4.7 based on 4,557 reviews