Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“sockets are to short”

Posted 3 months ago

Good morning Josh, I have looked into your order and can see you ordered the Short Impact Driver Sockets, the product description states they are 52mm in length and the socket size is 21mm. If there is a fault with the items, I ask that you contact our office directly on 0151 678 7997 or sales@deltagb.com to discuss this further. Kinds regards Sean Delta Service (GB) Ltd

Posted 3 months ago

“I was disappointed that it took a week to send 2 rolls of debris fence which put back a job Maybe you should inform customers how long deliveries will take.”

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Posted 5 months ago

Good afternoon Steve, I am sorry to see you are disappointed in the service you have received. We inform our customers of the lead time on the home page of our website and in the email order confirmation. A confirmation was sent via email at 19:29 following your order which was placed at 19:28 on the 10/09/24. In the email, we specifically advised “We are dispatching most orders within 5-7 working days. If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you”. The same is on the home page of our website. I have checked the tracking of the order and can see it was delivered on the 6th working day. If you would like to discuss this further, please call me on 0151 678 7997. Kind regards, Sean, Delta Services (GB) Ltd

Posted 5 months ago

“Excellent product, very poor delivery The bags are excellent for garden waste, including plants with thorns or spikes. Having handles makes them easy to move around, even when full. I would recommend them, especially for dealing with hedge cutting which can create more waste than the council bin can hold. Delivery was appalling. Inaccurate communication by the courier. Delivered to the wrong address. The courier company did not reply to my enquiry. Fortunately someone who lives in the same road, but not nearby, had the parcel left on their drive and they took the trouble to bring it to me.”

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Posted 6 months ago

Hello Angie, Thank you for taking the time to post a review. It is great to hear you are happy with the quality of the bags we have supplied, we always aim to provide the best quality items. I am sorry to hear of the issues with the courier company, DHL. Usually, they are very good, we receive a service level of at least 95% of every consignment delivered correctly in the first instance. I have forwarded you feedback to the courier in the hope they can improve their service and communication, and to avoid this happening again in the future. If you have any issues with the delivery of our products again in the future, please contact us directly and we will deal with it on your behalf. If you would like to discuss this further, please call me on 0151 678 7997. Kind regards Sean Delta Services (GB) Ltd

Posted 5 months ago

“Always been really happy with the products and the warehouse staff are always very helpful. Where I feel the service lacks is the ordering and the click and collect. Its all far too slow and hasn't returned to a smooth service since Covid. Having used the service for many years it feels like the staff on the phones (sales) don't want to sell everything it a big inconvenience. Its a shame as the products are great warehouse staff really helpful.”

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Posted 7 months ago

Good morning Jason, Thank you for taking the time to leave a review. I am shocked and disappointed to hear you are unhappy with the service provided by our customer service team when discussing your collection orders. Although we are as busy as ever, we try our best to get you booked in to collect on your preferred day at a time that suits you best. As we book collections in specific timeslots to mitigate waiting times and crossover with HGV’s coming in and out of the yard, we may not always have the preferred timeslot available, however, we do aim to come as close to it as we can. I value your feedback and would like to hear more from you about the service you have received over the phone regarding product sales. Our customers are the most important part of our business, and you should never feel we are being inconvenienced when trying to place orders. Can I ask you to email me directly at s.lyddon@deltagb.com or call 0151 678 7997 to discuss this matter further? Kind regards, Sean Customer Service Manager.

Posted 7 months ago

“The raised beds look substantial and good quality. Delta made arrangements for delivery but the company were hopeless. I had 4 missed slots. They did deliver in the end but considering I paid £175 for delivery I am not impressed. This reflects on Delta. I have not been offered a full or part refund of delivery so far. I am waiting to be informed. However if Delta use this company again it will deter me from a repeat order. The delivery company were not sympathetic and said logistics is a complicated business so I don’t think they will refund any delivery charge”

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Posted 1 year ago

Hello Helen, Thank you for taking the time to post a review. I am sorry about the issues you encountered with delivery, it is far from our expected level of service and I completely understand your frustration. I am glad the delivery was well received on the second day and it was pleasing to hear the driver helped you offload the vehicle. As discussed on the phone we were able to provide you with a partial refund of the delivery charge as a gesture of goodwill. Please give me a call for any future orders as I can ensure we use an alternative carrier for the goods if necessary. Kind regards, Sean Delta Services (GB) Ltd

Posted 1 year ago

“Was a bit disappointed as a galvanised tube came with rust on it , Didn't have time to change it needed to get a job completed, only saving grace was I needed to paint it so it was protected from further rust”

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Posted 1 year ago

Hello Edward, Thank you for taking the time to review our products. I’m sorry the tube received wasn’t in the best condition, we don’t expect our customers to receive goods in poor condition and will always aim to rectify any issue that arises. Had we been contacted and the problem highlighted, we would have replaced the tube immediately to ensure it was rust-free but unfortunately we were not given this opportunity. If you have any problems with our items in the future please do not hesitate to contact our Customer Service Team straight away. Kind regards Sean

Posted 1 year ago

“quality is fine”

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Posted 1 year ago

Hi Lalit, Thank you for taking the time to leave a review. You have left us a negative review although it seems you are happy with your order. Is it possible to ask you to reconsider your star rating? If not, I would be grateful if you could provide some feedback as to why you have elected to give three out of five stars. I look forward to your response. Many thanks, Sean Scaffolding Direct

Posted 1 year ago

“Slow delivery, poor communication.”

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Posted 1 year ago

Hi Oliver, Thanks for getting in touch. The lead time specified at the point of purchase was “Most orders are being dispatched within 7-10 business days” and unfortunately we were two days longer than that. We specify “Most orders” as sometimes there are further delays with deliveries at peak times, such as springtime with timber orders like yours. We also advise in our order confirmations “If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you.” Should you look to place another order with us in the future, please let us know when it is required, and we will always do our best to meet your deadline. Kind regards, Sean

Posted 1 year ago

“Delivery time was longer than expected but happy with the items!”

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Posted 1 year ago

Hi Lizzie, Thank you for getting in touch. I’m glad your items were received and you are happy with them. The lead time specified at the point of purchase was “Most orders are being dispatched within 7-10 business days” and unfortunately we were four days longer than that. We specify “Most orders” as sometimes there are further delays with deliveries at peak times, such as springtime with timber orders like yours. We do also advise in our order confirmations “If you require your items urgently/for a specific day, please call 0151 678 7997 after your order is placed so that we can do our best to accommodate you.” Should you place another order with us in the future, please let me know what date the goods are needed by. Kind regards Sean

Posted 1 year ago

“Delivery date not met”

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Posted 2 years ago

Hi Ray, Thank you for your review. I have looked into your order and can see that it was placed on 04/01/23, and we shipped it within 2 working days on 06/01/23. This was then delivered the following working day on 09/01/23. Our website states that all orders are being despatched in 3-5 working days, so we actually shipped this order quicker than advised. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Many Thanks, Ben

Posted 2 years ago

“The boards themselves were a little shorter than advertised. And the 4 foot one split badly Delivery was on time”

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Posted 2 years ago

Hi Ron, Thank you for your review. I apologise you were not happy with the goods you received. Can you please contact us on 01516787997, or email us at sales@deltagb.com, with the exact measurement of the boards you received? The boards should have been exactly 1200mm and 1800mm, as shown on our website, and we have no other sizes that are close to that available. With regards to the split board, I can see no correspondence from you on our system to advise of this. If you had contacted us with a photo of the split board, we would have been more than happy to issue you a refund or a replacement etc. Many thanks, Delta

Posted 2 years ago

“Good netting but a bit pricey compared to other retailers”

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Posted 2 years ago

Hi Paul Thank you for your recent purchase! We're pleased that you're happy with the quality of our netting. We price check our products against hundreds of competitor products and we always endeavour to match prices wherever possible. Although you may find netting slightly cheaper elsewhere, you'll find that our competitors struggle to match the quality of our netting. We hope to see you again soon! Thanks Delta

Posted 2 years ago

“The end product was absolutely excellent but wasn't informed my order was on its way, only half was delivered and then when the remainder arrived again wasn't informed it was coming despite chasing for a while. The delivery driver just left it all on the driveway only by chance noticed it was there and didn't even ring the doorbell!!!”

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Posted 2 years ago

Hi Paul, Thank you for your review and for the kind words you say about our products. Your order left our warehouse on the 2nd of May 2022. This was sent to you on an overnight delivery and according to the couriers tracking system, was delivered to you the next day. Whilst we do everything in our power to ensure that all consignments are delivered as a whole, this sometimes is not the case and consignments can, at times be split by the courier; this is rare and the courier does not inform us if the order is split. All of our customers receive an email from us advising that the goods have left our warehouse. This would have been sent to the email you gave to us; sometimes this can slip into spam. When we engage with the courier, we ask them to call, text and or email customers to let them know when the goods are being delivered and this should have happened. We are very happy that you find our products of high quality. If we can help you in any way, do not hesitate to contact us via telephone or email. Regards. Delta

Posted 2 years ago

“There good but the timber i got had a few knots with chunks missing a one bored with a massive chunk missing out the middle”

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Posted 2 years ago

Hi Jordan, Our boards are of the highest quality and knots are an aspect of rough-cut wood. However, the damaged boards are unacceptable and this will be down to the couriers; all boards are quality assured when they arrive at our warehouse from the mill. Our customer services are very proactive. We pride ourselves on helping customers with issues. A phone call to us would have resulted in replacement boards being sent out immediately. If we can help in any way, please give us a call. Delta

Posted 2 years ago

“I ordered a 4x3 metre clear tarpaulin sheet from Scaffolding Direct. I checked the sheet upon receiving and wasn't impressed with quality. It doesn't look to be for heavy dutyI as it's supposed to be, and it's 40mm short in the length. I didn't measure the width but I'm sure that will also be short. Also the eyelets should be 1/2 metre spacing not 1metre! I have since found a much better product. I'm very disappointed overall with the quality of the material.”

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Posted 3 years ago

Hi Patrirck, We thank you for your feedback, and are sorry that the heavy duty tarpaulin was not to your expectations. We highlight as much about our products as possible via our website as per below: “Please note that measurements are of the cut of tarpaulin before they are hemmed and finished. This may result in slight variances in the final size of the tarpaulin.” Eyelets Every 1m and at the corners We like to consider ourselves a very responsive and transparent company to all of our clients. If you had contacted us regarding your tarpaulin we would have come to an agreeable solution. For example; the item you ordered is classed as heavy duty with a GSM of 170. We could have pointed out our Super Heavy tarpaulin with a GSM of 270 which may have suited your needs. Should you want to discuss this with one of our customer services team members, then please do not hesitate to contact us; we are here to help. Thanks Delta Services

Posted 3 years ago

“Prompt professional service”

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Posted 3 years ago

“Great products fully tantalized raised bed kits, not cheap but hopefully will last years. As an extra protection I'm spraying them with Tiger kit protection they are going to take some time to install, well into the Autumn. My only quibble is the eye wateringly expensive delivery cost hence three stars, they really need to use someone like pallet line far cheaper I have fire wood delivered in bulk the the company manages that free of charge.”

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Posted 3 years ago

Hi Richard, Thank you for your review. I am glad to hear that you are happy with the bed kits you have ordered. With regards to the delivery charge, we do not have our own vans and so use couriers to deliver our goods. When you are ordering nearly 500kg of timber at 8ft in length, this delivery cost can get a bit high. There is no such thing as a free delivery, any company that offers a “free” delivery has built the delivery cost into the cost of the goods. Unlike the majority of our competitors, we do not hide the delivery cost into the cost of the items. This helps us to be more transparent with our pricing, and to keep the price of our products low. The courier that we use, in fact, is actually on the lower end of cost compared to other pallet couriers. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 3 years ago

“After purchasing 2 plastic sheet cutters for approx £2 each and needing them urgently we decided to pay the £9 postage, expecting them to arrive by next day courier, but they were posted out by first class post in a normal envelope which certainly didn’t cost £9 for p&p, and arrived too late for when I needed them.. sadly, not great service and very over priced”

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Posted 3 years ago

Hi John, Thank you for your review. I am afraid that we do not offer a next day delivery as standard on our website. If you give us a call when the order is placed then we can usually expedite an order for you to ensure it meets any deadline you may have, but we would need to be made aware. As I am sure you are aware, there is a courier crisis nationwide due to a shortage of drivers, therefore it is nigh on impossible to guarantee any delivery slot at present. We can certainly refund your delivery charge due to the method that was used for delivery, I will pass this onto our accounts department to do today. Thanks, Ben

Posted 3 years ago

“I cancelled my order when I realised that the product I'd ordered was out of stock. Firm dealt with refund very promptly.”

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Posted 3 years ago

Hi Peter, Thank you for your review. We are very prompt at issuing refunds when required and are glad you appreciate our speed to help. We, like all companies are dealing with a very unusual supply chain at present. Whilst we have pre-empted our stocks against the global slowness of supply chains, we have held more success than most. We do have some items that are slower than others and this, we could not plan for so we do understand any frustrations felt. We would like to reassure you that we are working in partnership with all our suppliers, both nationally and internationally to ease this pressure and will continue to do so until supply chains can gain a sense of equilibrium. Kindest regards, Delta

Posted 3 years ago

“I understand there are stock delays with my order which I have not received yet some am unable to give a full review at this stage.”

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Posted 3 years ago

Hi Ian Apologies for the delay. I can see you now have your order, if there is anything else we can help you with please let us know. Delta

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Delta Services Reviews