Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“I ordered 5 lengths of 2.4M x 38 x 63 C16 treated timber which were of very poor quality. One length was completely split in two straight off of the delivery lorry. Luckily I could salvage 1.5 metres of it which I can utilise. Another length has a massive split running through it, which I haven't determined as yet whether it is of any use or not. The remaining three lengths were not split but were in very poor condition. A very disappointing delivery for my first and most likely my last order with Scaffolding Direct.”

Helpful Report

Posted 5 months ago

Hi Michael, I am sorry to hear you received faulty damaged goods, it is not our usual level of service or the service we expect to provide. It is likely the damages were sustained in transit with our courier, as we would never knowingly ship damaged goods to our customers. There are no notes against the order from our customer service team or any sign of replacements having been sent. As a result, I can only assume you did not contact us when you realised the items were damaged. If contacted, we would have asked for pictures of the damages and issued replacements immediately to ensure you were in receipt of goods that were in full working order and undamaged. Our returns policy reflects this: “Faulty Goods - in the unlikely event that the goods are in any way faulty, you must contact us within 48 hours, so we can resolve the issue, and maintain customer satisfaction. Having informed us in writing or by email within 48 hours of your dissatisfaction, we will issue a returns note, and arrange for collection, it is your responsibility to ensure the goods are available for collection and are returned within 14 days following receipt of delivery. It is your responsibility to advise us in writing or by email if you require replacement goods or a refund. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after the inspection of the returned goods”. (https://www.scaffolding-direct.co.uk/shipping-returns) If you wish to discuss this further, please contact our office by phone or email on 0151 679 7997 or sales@deltagb.com. Kind regards Sean Delta Services (GB) Ltd

Posted 4 months ago

“I received four pieces of wood 6 foot x 9 inches to create a raised bed in the garden. Only two of the pieces were of acceptable quality. One had a very large knot in it, I mean very large. The other was bent like a donkey's hind leg. I am disabled and had to get someone to fix the pieces together so the option of complaining did not seem worth the hassle, after all it was only a raised bed. I did not expect the best quality wood but not the substandard quality of these two pieces. If all the wood was of the same standard as the good two pieces I would have given you 5 stars and recommended you to others. Due to the condition of two pieces of wood I can only award 2 stars and will not be recommending your products to anyone. Trevor Lockley”

Helpful Report

Posted 6 months ago

Hello Trevor, Thank you for taking the time to post a review. I am sorry to hear you are unhappy with two of the boards we have supplied. In these circumstances, we always ask that you contact us directly and we can try our best to resolve any issue you may have. In this example, we would replace the bent board without question or offer a discount as boards should always be straight. It is unfortunately not possible to supply boards without knots, however, if the knot is so big that it will affect the integrity of the board or be an issue for you, we would happily replace it or offer a discount if replacement wasn’t a suitable option. If you would like to discuss this further, please call me on 0151 678 7997. Kind regards Sean Delta Services (GB) Ltd

Posted 5 months ago

“I asked you to let me know day and time of delivery and I did not receive a message to say you were going to deliver .luckily the caretaker was there or it would have been left outside I am happy with purchase but not with service.”

Helpful Report

Posted 8 months ago

Hi Mary I’m sorry you are unhappy with the service provided. We did pass your mobile number to the courier for them to send you a notification of delivery, I am sorry this did not happen. We did advise the courier that you had no safe place for the goods to be left, as per your instructions, however, I am glad to hear the caretaker was able to sign for your delivery. If there is anything you would like to discuss further, please do not hesitate to contact me direct on 0151 678 7997. Sean Delta Services

Posted 7 months ago

“Very slow to deliver. Time scheldued and driver did not turn up on 2 occasions. Detla apologies and said they refund some of the costs but never did. Would I use them again. Sadly not!”

Helpful Report

Posted 8 months ago

Good afternoon Fiona, I’m sorry you have had a negative experience when ordering from us, this is not the level of service we aim to provide. We do try to set an expectation that deliveries can be delayed as we rely on couriers, however, we do not expect two delays in a row. If a member of our team in customer service has discussed a reimbursement of any kind, we expect it to be followed through. To discuss this matter further please give me a call on 0151 678 7997 or email sales@deltagb.com and I will get this looked into. Kind regards Sean Customer Service Manager Delta (GB) Ltd

Posted 8 months ago

“The wood was bashed up (making it more prone to waffle) and the postage was expensive so this didn’t work out as an effective purchase at all”

Helpful Report

Posted 1 year ago

Good afternoon Elizabeth, Thank you for taking the time to leave a review. I am sorry to hear that your items arrived damaged. The damage must have been caused during transit as we do not send out damaged materials, only in circumstances where the product has been listed as ‘Seconds’ would we send out damaged products but at a heavily discounted rate. If you had contacted us at the time we would have resolved this matter immediately by sending urgent replacements. If you would like us to rectify this, please contact us on 0151 678 7997 or alternatively send an email to sales@deltagb.com. We do not have our own fleet of vehicles and therefore rely on couriers to ship our goods, the price you paid for carriage is their charge passed on to you. We elect not to build the cost of carriage into the cost of the items as we believe showing the prices separately promotes transparency. The shipping price is shown in the basket view once you use our carriage calculation facility and in the checkout view before paying for the order. I hope we can work together to rectify the damages and ensure we can do business again in the future. Kind regards, Sean Scaffolding Direct

Posted 1 year ago

“Ordered 9 Apr, Arrived 3 May. Granted 3 bank holidays in that period but still 15 working days. Expectations were set in the confirmation email that I would perps get a dispatch email/or sorry we're working on it 10 days later. No correspondence between "we have your order" and "it will arrive today". Item as expected, in terms of description and condition.”

Helpful Report

Posted 1 year ago

“For years I have always found Scaffolding Direct excellent in stock choices and basic price. However, on my last top-up order the delivery charges for two scaffold poles and a few clamps doubled my costs. My fault for not realising before I pressed the 'pay now' button. At effectively £25 per 10-foot pole delivered I shall not be a return customer. Pity because they were otherwise excellent and on my 'regulars' list.”

Helpful Report

Posted 2 years ago

Hello Dirk, When concerning shipping costs, we use a range of external couriers (UK MAIL, DHL, DX etc...).When an item reaches 3m/10ft, it must be shipped on a much larger vehicle as it does not fit into standard courier vans. This is reflected clearly in the delivery cost prior to checkout. Had we known at the time of the order being placed you were not happy, we could have removed the long item, or supplied it at a slightly shorter length to avoid the charge. However this review is the first time we are hearing about you not being satisfied with the order. If something similar arises again, please call the office first and we will do our best to accommodate you. Thank you, Delta

Posted 2 years ago

“Great product Shame their service was poor Had to call and chase up delivery”

Helpful Report

Posted 2 years ago

Hi Elliot, Thank you for your feedback. We are delighted that you are happy with the quality of our products. We have experienced delays. Unfortunately we have had a wave of sickness throughout the company which has affected our lead time. We usually get our orders dispatched within 24/48 hours. We did send an email to you on 16th, explaining that we were experiencing issues. Thank you for your order, and we trust you will understand the reason for the delays at this time. Delta

Posted 2 years ago

“Service wasnt that great. On my first order, it was only when it was chased that they suddenly told me that the product was out of stock! - Just would have been nice to be informed. Maybe an improvement feedback for your team for future.”

Helpful Report

Posted 3 years ago

Hi Cassia, Thank you for your review. I apologise that you were not made aware of the out of stock item. The items you ordered are special order items that are shipped directly from the manufacturer. At the time of placing the order, we were not advised that they were not available. We were also not made aware of the item being out of stock until we chased it up ourselves, after receiving your call. We have already raised this with the manufacturer, so this event should not happen again. I can see that your refund for the item was processed on the same day that you called. If you require anything further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 3 years ago

“Although the costs and delivery were good the products are not so good, I purchased 3 Acrow Props and the pin holes are drilled wrong so don't line up on any of them. Very disappointed”

Helpful Report

Posted 3 years ago

“Haven’t received my order yet!”

Helpful Report

Posted 4 years ago

Hi Alan, Thank you for your review. Apologies for the late response. You had placed an order for tanalised timber, for which at the point of order, there was a nationwide shortage. We shipped your order on 12/03/21, and this was delivered by 16/03/21 (two working days later). If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997 or email me at sales@deltagb.com. Thanks, Ben

Posted 3 years ago

“Although the order was processed quickly, the delivery was short and I had to telephone to get the item delivered. Also one of the 60 cm boards was only 57 cm long which I only found out when removed the parcel tape around the end of the boards.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback, it is most welcome. I have checked on our system and it would appear that our customer services team reacted quickly to ensure that your order was delivered in full. The 60cm board that you ordered are 2ft. This means that we need to cut some boards to size. We will of course ensure that this is addressed, and we thank you for bringing it to our attention. Many thanks Sam

Posted 4 years ago

“Unfortunately, I had to chase with regards to delivery. I finally spoke to someone who informed me that it would be at least February (I ordered in November) before they had delivery. No-one had informed me and I asked for a refund but to date nothing has been received.”

Helpful Report

Posted 4 years ago

Hi Jane, Thank you for your review. I apologise for the stock issues with your order. Unfortunately, at present it has been extremely difficult to get many materials into the country, due to all of the ports being backed up with freight. This has caused many delays across a lot of industries. We have also been quite short staffed in our office, meaning that we are a bit behind on our admin. We would of contacted you advising of the delay, but you did beat us to the punch. With regards to your refund, I can see that this was processed yesterday (14/12/20) by our accounts department. This can take several working days to show as available funds in your account, depending on who you bank with. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Long delay in delivery, blaming suppliers, which I can understand, but little or no communication.”

Helpful Report

Posted 4 years ago

Hi Craig, Thank you for your review. Apologies for the delay in your order. I can see that you did order tantalised timber, of which there has been a national shortage of supply, due to the ongoing Covid situation. We did email you to advise they were out of stock and when they would arrive, and your order was delivered within a week of them arriving. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@delatgb.com. Thanks, Ben

Posted 4 years ago

“Shipping costs extortionate, already shocked to pay £60+ delivery my order, then realised I need 1 more tee clamp. WHAT. 1x aluminium tee clamp. £18.50 delivery.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review. Unfortunately, we do not have our own fleet of vehicles. Therefore all orders must be shipped via a courier. On your order you have 3m tubes. Anything that is 3m or over is deemed “ugly freight” by the logistics industry, and all couriers charge a premium to ship them. We do our best to keep delivery charges as low as possible, and never hide them in the cost of the goods, unlike many of our competitors. If you had given us a call prior to placing the order, we may have been able to cut your tube down slightly, and greatly reduce your delivery charge. With regards to the single aluminium clamp, we do not hold these in stock, so they must be sent directly from the manufacturer. The manufacturer charge £18.50 for delivery regardless of the amount that are ordered, whether it be one clamp or one hundred. If you had ordered the galvanised clamps, your delivery charge would have been £7.45. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“I ordered on the 13th and I received my order on the 29th. It was a very small order, just one tube and I paid 2x more for the shipping than for the tube. It's ok I don't mind, but don't say it's 5 days before shipping I even sent an email on the 25th to ask what's happening with my order and you didn't answer.. I can't imagine ordering a whole set of tubes if it's already more than 2 weeks for a single tube. The packaging was... Just some tape with the address in an enveloppe wrapped around the tube. I don't think more than 2 weeks was necessary for that. I'll give 2 stars because the tube in itself is good quality, price correct, but the service is bad.”

Helpful Report

Posted 4 years ago

Hi Charles, Thank you for your review. We have been experiencing a huge influx of orders during this Covid situation, which has created a large backlog. We are working through the backlog as quickly as we possibly can, however due to staffing and supplier issues some orders have taken longer than expected to despatch. I apologise for any inconvenience that has been caused by this. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“So have not as yet received my goods. I did send a enquiry but did not receive a reply. Perhaps you could let me know when my order will be delivered.”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for your review. Apologies that you have not received your goods as of yet. My colleague Sam has emailed you this morning (19/10/20) explaining the situation and when you can expect the goods, which should be the next couple of days. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“I was promised the delivery on a certain day and had several people standing by to help me with the Fence. When I rang up they said the lorry had broken down and not left the depot. I honestly dont think anyone would have bothered to call me to say its not coming ~ had I not rung. I could have got the fencing in Southampton but chose to use Scaffolding Direct to save time.”

Helpful Report

Posted 4 years ago

Hi Steven, Thank you for your review. Upon investigation I can see that you called up on 28th September to expedite your order, and we despatched it the same day on an overnight service. We do not have our own vans, and so use a courier service to deliver all of our orders. During this current COVID situation we are unable to guarantee a specific delivery date. However this order did make it onto a van the following working day, 29th September. Unfortunately, as you have suggested, the delivery van did break down. As there were likely to have been well over a hundred consignments on the vehicle at that point, it would not have been possible for us to know your specific order was affected until the consignments had all been sent back to the depot and consolidated. As soon as we were made aware of the issue, we requested the consignment be upgraded to an AM delivery the following working day, which I can see did take place. If you would like to discuss this any further, please don’t hesitate to call me on 01516787997. Thanks, Ben

Posted 4 years ago

“Product OK. Slow delivery.”

Helpful Report

Posted 4 years ago

“I am still waiting to be informed when my order may be delivered. No contact since order placed. Poor customer follow up.”

Helpful Report

Posted 4 years ago

Hi Robin, Thank you for your review. You should have had an email from us when the order was placed, confirming the order, and advising that it may take 5-7 working days to be despatched. Please check your junk folders, as this email can sometimes end up there. We despatched the order on 22/07/20, which was 4 working days after the order was placed. This order was then delivered on 23/07/20. The driver has left a note advising that the goods were left in your porch. You should have also had an email and text from DHL when the goods were despatched and on their way to you. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Delta Services Reviews