Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“The product hasnt turned up and it has been ages since I placed the order and you took all my money”

Posted 3 years ago

“Very poor quality. Stated I had to pay delivery again to return. Not satisfied the netting I bought would be officially passed as debris netting. Had to sell on Facebook to get some money back. A scaffolder also was disgusted at what was being sold as scaffold netting. Was not fit for purpose. Luckily my friend gave me some from an ex job.”

Helpful Report

Posted 4 years ago

Hi Cheryl Thank you for your feedback. We do sell other gsm netting i.e. 60gsm. Our netting is one of our top selling products, and we have always had excellent feedback both from gardening customers and scaffold/construction customers. Unfortunately we were unaware of the purpose of the netting order. If you would have called our customer services before ordering, they would have been happy to advise you on the gsm depending on use. If you need anything further please contact our customer service team on 0151 678 7997. Many thanks Sam

Posted 4 years ago

“When my order was delivered they left it outside my house without bothering to ring my doorbell. I didn’t discover my order till the next day. The actual delivery was missing items. I emailed them to kept them know about my missing items and nobody replied. AVOID.”

Helpful Report

Posted 4 years ago

Hi Andrew, Thank you for your review. Apologies for the delivery issues, we use third party couriers, so would be unsure whether the driver knocked, or if there was no one available at the time of the delivery, etc. With regards to the missing corner bracket kits, these would usually be underneath the tape on the ends of the boards. They are packed this way to protect them during transit. I have emailed you directly with further information regarding this. I apologise that you have not had a response to your email. Due to the Covid situation we have been short staffed, whilst having much larger order volumes. Therefore we have been a bit delayed in responding to incoming enquiries. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Still waiting for my order! Some kind of progress update would be useful. It would also be prudent to check on progress of order before asking me to review It.”

Helpful Report

Posted 4 years ago

Hi Gerry Apologies for the delay with your order. I can see that you have since received it successfully. The review emails are automated but we have since amended the time in which these are sent out. Thanks Delta

Posted 3 years ago

“Not happy with standard of mesh,not as strong as what l have had before,would like to return.”

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Posted 4 years ago

“Unable to provide a positive comment at present due to not yet received an order (as of today - 15th December 2020), order was submitted on 25th November 2020. Emailed several times and received no response.”

Helpful Report

Posted 4 years ago

Hi Karen, Thank you for your review. We spoke to you earlier today (16/12/20) on the phone regarding your order. As advised earlier, currently all of the ports into the UK are heavily backed up with freight, meaning it has been extremely difficult to get hold of materials across all industries. As you were unable to wait any longer for the item, a refund has been processed by our accounts department. We apologise for the inconvenience caused by these delays. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Did not answer my email about returns. Will not use them again. John Clark.”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review. Apologies for the lateness of our response to any emails. Due to the Covid situation we have been short staffed, whilst having much larger order volumes. Therefore we have been a bit delayed in responding to incoming enquiries. I can see, however, that this order was refunded on 30/11/20. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“my order has not yet arrived yet!”

Helpful Report

Posted 4 years ago

Hi Geoff, Thank you for your review. Apologies for the delay in your order. We have been a bit behind on orders of late, due to our order volumes largely increasing. I can see that the goods were despatched on 19/11/20, and delivered the following working day. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Very slow delivery compared to metal store you took 2 weeks to deliver some brackets they are next day”

Helpful Report

Posted 4 years ago

Hi Dom, Thank you for your review. Apologies for the lateness of your delivery. Our website and your order confirmation both state that goods are currently being despatched in 7-10 working days. Your order was despatched within this timeframe. Both the website and your order confirmation also state that if you require your goods sooner, to give us a call and we can expedite your delivery. However I can see no record of you calling to do so. If you had given us a call after placing the order, we may have been able to deliver the following day. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Scaffolding good order placed to delivery of goods appalling ordered certain items however items sold separately not stated in picture so had to re order clamps when looked online to buy more product details changed. Ordered on 9th Oct still no delivery of goods”

Helpful Report

Posted 4 years ago

Hi Aron, Thank you for your review. I can see that on this order, and your previous order, you have purchased 148D’s. The image for these items clearly state that it shows two of the items in use. This image has been in use on the website for approximately 3+ years. Your order was despatched on 20/10/20, which is 7 working days after your order was placed. This is within the lead-time that is shown on our website, and your order confirmation. Your order confirmation also stated that if you require the goods any sooner, all you need to do is give us a call to let us know, and we could speed it up for you. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks Ben

Posted 4 years ago

“At the moment we have not received our purchase. We were told it was going to be delayed and it will arrive in the depot on the 16th Oct. We have not heard anything as to whether we are going to receive it or not. It would be great if someone could let us know whether we are going to receive our raised beds or if I have to go elsewhere and buy them. Thanks. Please can you let me know ASAP.”

Helpful Report

Posted 4 years ago

Hi Philippa, Thank you for your review. The timber did arrive to us on 16/10/20, as we had already advised. Therefore your order is currently in our warehouse ready to be picked and despatched. I would expect you to receive your order within the next few working days. If you would like to discuss this any further, please don’t hesitate to contact me on 01516787997 or sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“Bought 4 boads 4m long. Two of them split more than half the length within first day first use”

Helpful Report

Posted 4 years ago

Hi Roger, Thank you for your review. I apologise that the boards you received were not to your standard. We do not appear to have received any emails or calls from you regarding this. We would always be happy to refund or replace any damaged items if we are made aware. If you are able to email us some pictures of the damaged boards then we can refund or replace your boards as appropriate. Thanks, Ben

Posted 4 years ago

“Ordered a few weeks back and products not received yet!”

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Posted 4 years ago

“Poor service, order items but when called to ask where it was I was told it hadn’t been delivered and they couldn’t suggest when it might arrive with them, and then shipped on to me.”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you for your review. I apologise that you have not received your order. There has been a massive demand for tanalised timber at the moment which has delayed some orders. We have a delivery on Friday, so I will be able to despatch your order as soon as it is here. I will give you a call shortly to discuss this further with you. Thanks, Ben

Posted 4 years ago

“Member received my order I got a paypal refund that I wasn't expecting, because at no time did I receive any communication that this was happening.. If the order couldntbe fulfilledit shouldn't have been accepted”

Helpful Report

Posted 4 years ago

Hi Darren, Thank you for your review. I apologise that we were unable to fulfil your order on this occasion. The item you ordered was of limited supply, and was discontinued. Another customer had just purchased the last of the item earlier that day. We did email you to advise of this as soon as it was brought to our attention, and actioned the refund the same day. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“I have not received my tubing from you yet, iv been waiting a few weeks and no update to tell me where my order is, very poor to be honest.”

Helpful Report

Posted 4 years ago

Hi Ian, Thank you for your review. I have tracked your order, and it looks like it was delivered on 17/04/20 at 16:03. This was 4 working days after your order was placed on the 9th, taking into account the bank holiday weekend. If you would like to discuss this further, please don’t hesitate to contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 4 years ago

“cant really comment as I havent recieved my order yet------ had the order receipt email on the 19 th Feb and no update since. So I would say very poor so far”

Helpful Report

Posted 5 years ago

Hi Jayne, Thank you for your review. Apologies for the late response. The item you purchased is made to order, therefore it can take longer than most of our other items to be despatched. I have now tracked the order and it looks like it was delivered on 06/03/20. I apologise for any inconvenience that may have been caused. Thanks, Ben

Posted 4 years ago

“I can’t write a review about the product as it has not been delivered. Got confirmation from the courier company it will be delivered Friday 3rd January between 8.00 and 18.00 so waited in all day and nothing. Looks as though still sat at Heathrow depo.”

Helpful Report

Posted 5 years ago

Hi Aaron, Thank you for your review. I apologise that you waited in all day unnecessarily for the delivery. Unfortunately, due to the nature of third party couriers, delays can occur but this is a rare occurrence. Having now checked the courier’s tracking information I can see that it was delivered the following working day on 06/01/20. Again, apologies for the inconvenience caused by this. If you would like to discuss this further, or require anything else, please don’t hesitate to call me on 01516787997 or email me at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“I'm normally very impressed with Scaffolding Direct, but this time things didn't go well. I ordered 150 13' scaff boards and I asked for them to be as dry as possible. I was told that they couldn't promise that they would be completely dry, which is fair enough, but when they arrived, every single board was so wet it was like they had been stored in a swimming pool. We've had to put our project on hold for 2 weeks as they dry out now.”

Helpful Report

Posted 5 years ago

Hi Stephen, Thank you for your review. There are a number of reasons why we can’t guarantee how dry the scaffold boards will be, particularly during this time of year. They are delivered to us direct from the mill, who store all of their timber outdoors. Once it has been delivered to us, we usually try and keep up to 100 boards of each size inside our warehouse, and any overspill is kept outside in our yard. The demand we have for timber on any given week will determine how long that timber is actually stored inside. Once the boards have been despatched with our couriers, there is no guarantee where they will store the goods at their depots and sortation hubs. I apologise that the goods were not delivered to your expectations, however you were advised of all of this at the time of order. If you would like to discuss this further, please don’t hesitate to call me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“Wet wood planks (two turned up not three that were ordered) different parts missing from delivery. We have just moved house and counted on this for clothes storage. Very very disappointed- this is added stress that isn’t needed for such a simple order”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review. With regards to the timber being wet, we are unable to guarantee the dryness of boards as they come in to us from a timber merchants where they are kept outdoors. When they are delivered to us, we usually keep about 100 inside our warehouse, and any overspill is kept in our yard. Once couriers collect the goods, to be shipped to yourself, there is no guarantee of where they are stored at the depots/hubs etc. At no stage are the boards kiln dried. With regards to the missing components, upon investigation of the original paperwork, it looks like the components were worked out incorrectly. I apologise for the inconvenience caused by this confusion. If the goods had been checked upon receipt on the 6th, we could have sent out the missing items for delivery on the 7th/8th. I will email you with further information regarding the missing items, and when we can deliver them, today. Again, I apologise for the mistake. If you would like to discuss this further, please respond to my email, or give me a call on 01516787997. Thanks, Ben

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Delta Services Reviews