Name: Delta Services
Address: 7 Caldbeck Road, Wirral, Brombourough
Rating: 4.79

“Ordered something then got told 4 days after that don't stock it anymore”

Posted 5 years ago

Hi Stephen, Thank you for your review. I apologise that we were unable to fulfil your order on this occasion. The item you ordered was in our discontinued stock sale, and unfortunately another customer had placed an order for the last of this item the day before you had. Your order was placed on Saturday 12/10/19, and so it wasn’t until Tuesday 15/10/19 (we are closed on weekends) that we came to start picking the order, and it was found that the goods had ran out of stock. As soon as this was discovered we contacted you immediately and refunded you on the same day. Again, I apologise for any inconvenience caused by this. If you would like to discuss this further, please don’t hesitate to call me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“I was after some scaffolding fixings for quick delivery however 2 weeks later and I still have not received the parts. I have explained it was not us that signed for delivery and have been in communication via phone and email yet it is very slow for anything to happen on their end.”

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Posted 5 years ago

Hi Ricky, Thank you for your review. I apologise for the issues you have had with this delivery. I can see that the goods were shipped by us on 09/10/19, and were showing as delivered on Thursday 10/10/19. However we were not contacted by yourselves until Wednesday 16/10/19 to advise that they had not been received. As soon as that contact was made we contacted or courier to get a signed proof of delivery and GPS, which we in turn sent to you. You then advised us on Friday 18/10/19 that you were still unable to locate the goods. We therefore contacted the courier to see if they could get the driver to go back to the property. However, we had still not received a response from them as of midday on Monday 21/10/19, so we shipped out replacements for you. At the time of writing on Tuesday 22/10/19, they are still showing as being out for delivery on a van today. This should be sorted for you today. Unfortunately due to the nature of third party courier services, parcels can rarely go missing, and we do have to investigate this with the courier on a per job basis. If you would like to discuss this any further, please don’t hesitate to call me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 5 years ago

“I was sent the in correct sized fence panels and was missing bolts although on my invoice and box states the correct product. On the same day I received I sent an email regarding this and also attempted to call with no response. I have sent a further email requesting collection and refund and have still not heard back from the company after 5 days. ***Update *** the company have now provided a full refund”

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Posted 6 years ago

Thank you for your update, apologies for the error on this occasion, hopefully we can continue to do business in future if anything is required. Many thanks Ben

Posted 6 years ago

“Ordered 16 Steel Screw Gate Carabiners RGK1 only received 8 of them . I have sent an email about this issue and are still awaiting a reply 4 days later. Simply not good enough!”

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Posted 6 years ago

Hi Mark, Thank you for your review. I apologise, but it looks like we only had 8 of this item in stock at the time of order. Ordinarily, this would be picked up by our warehouse operatives, so that we could contact you to advise. However, it looks like this was missed on this occasion. I have passed a note along to our accounts department to issue you a refund for the missing items, as well as half of your delivery charge. With regards to the email that you sent, it appears that it landed in our spam folder. Again, please accept my apologies for the issues that have surrounded this order. If you would like to discuss this any further, please contact me on 01516787997, or email me at sales@deltagb.com. Thanks, Ben

Posted 6 years ago

“Boards used and soaked through with lots of splintering at edges. Waited in all day for initial delivery but no show. When emailed no response.”

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Posted 6 years ago

Hi Adam, Thank you for your review. Apologies for the late delivery, however, I have been unable to locate any emails from yourself regarding the delivery. I have tracked the order and it looks like the couriers attempted delivery 2 days after you placed the order, and completed the delivery the following working day after this. With regards to the state of the boards, could you please email us any pictures of the items to sales@deltagb.com. Once received we can look at ways that we can resolve any issues you have with them. If there is anything else that we can do for you, please do give us a call on 01516787997. Thanks, Ben

Posted 6 years ago

“Unfortunately order still not received after a week.”

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Posted 6 years ago

Hi Sharon, Thank you for your review. As stated on the item page on our website, “Our PoppyForge products are usually dispatched within 5-10 working days depending on stock levels. If a product is out of stock it will be made to order, which may result in a slightly longer lead time.” I have chased up the manufacturer for an ETA, and they have advised that the goods were despatched today (06/11/18). You should therefore receive this in the next couple of working days. If there is anything else that we can do for you, please do give us a call on 01516787997 or email us at sales@deltagb.com. Thanks Ben

Posted 6 years ago

“Not very happy with the delivery service. Payed £10.97 for delivery of two scaffolding boards. Only one board arrived a day after the email confirmation told us they would arrive and we are still waiting for the arrival of the second board which was meant to be out for second delivery at the end of last week”

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Posted 6 years ago

Hi Ashley Firstly I'd like to apologise on behalf of our courier service. As well as yourself, we have also been let down on this occasion. We will continue to monitor their performance in order to improve in the future. Thanks Delta

Posted 6 years ago

“Sadly I still have not received this scaffold spanner- not much more to say than that”

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Posted 6 years ago

Hi David, I apologise for this, please contact our customer service team on 0151 678 7997 or sales@deltagb.com and they will be happy to chase this up for you. Thanks Delta

Posted 6 years ago

“Not impressed so far, our delivery did not arrive yesterday as scheduled and there is nobody answering the phones over the weekend to find out what has happened. I had hired help to unload the delivery but that has just been a big waste of money so I am definitely not pleased!”

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Posted 6 years ago

Hi Laura Apologies for this. Our office is closed over the weekend but I can see you have been in contact with our customer service advisors and they are doing their best to resolve this issue. Thanks Delta

Posted 6 years ago

“The order I placed took so long to be dispatched that I had already finished the work using the old fittings. Worst online purchase experience I've experienced so far.”

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Posted 6 years ago

Hi Tony I apologise for this. We would happily take back the fittings and issue you a full refund. Please contact our customer services team on 0151 678 7997 or sales@deltagb.com Thanks Delta

Posted 6 years ago

“Complete disaster - didn’t hold the stock - got their supplier to send direct and DPD failed to deliver.”

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Posted 6 years ago

Hi Andrew I'm sorry that you are not happy but according to the tracking I can see delivery was attempted at 17.39 on Saturday, but nobody was available to sign. At 18.49, a request was made for delivery to the local pick up shop, which was done yesterday and goods subsequently picked up at 16.13 Sunday afternoon. If there's anything else please call 0151 678 7997. Thank you Delta

Posted 6 years ago

“Not heard a thing. I have no idea when or if my order is going to be fulfilled.”

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Posted 6 years ago

“Still have not received goods. You haven’t replied to my recent email & the money has been taken from my account. Please advise eley635@btinternet.com”

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Posted 6 years ago

Hi Mary, Apologies for this. I can see that you ordered a Poppyforge item which is made to order if out of stock. It states on the website, on the item page: “Our PoppyForge products are usually dispatched within 5-10 working days depending on stock levels. If a product is out of stock it will be made to order, which may result in a slightly longer lead time.” I understand you have now since spoken to somebody from our customer services team and have been updated. Thanks, Delta

Posted 6 years ago

“Still awaiting delivery”

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Posted 6 years ago

Hi Viv, apologies for this. I can see that you ordered a Poppyforge item which is made to order if out of stock. It states on the website, on the item page: “Our PoppyForge products are usually dispatched within 5-10 working days depending on stock levels. If a product is out of stock it will be made to order, which may result in a slightly longer lead time.” We will contact Poppyforge today and find out what the expected delivery time is on this. Thanks, Delta

Posted 6 years ago

Hi Viv, apologies for this. I can see that you ordered a Poppyforge item which is made to order if out of stock. It states on the website, on the item page: “Our PoppyForge products are usually dispatched within 5-10 working days depending on stock levels. If a product is out of stock it will be made to order, which may result in a slightly longer lead time.” We will contact Poppyforge today and find out what the expected delivery time is on this. Thanks, Delta

Posted 6 years ago

Hi Viv, Apologies for this. I can see that you ordered a Poppyforge item which is made to order if out of stock. It states on the website, on the item page: “Our PoppyForge products are usually dispatched within 5-10 working days depending on stock levels. If a product is out of stock it will be made to order, which may result in a slightly longer lead time.” We will contact Poppyforge today and find out what the expected delivery time is on this. Thanks, Delta

Posted 6 years ago

“Quit last online order as extortionate delivery charges were more than goods !!”

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Posted 7 years ago

Hi Mike, we understand your frustration but our hands are tied in regards to delivery costs. As most of our products are large and heavy we cannot take on a courier who will just deliver smaller items as we would not meet the monthly quota of orders required, however, we are looking for a solution. Thanks Delta

Posted 7 years ago

“Order 2 x fabric cloche. took 3 days before sending with limited communication. Only 1 fabric cloche sent with no explanation as to why? After phoning they explained the product was out of stock ands a refund would be issued. The postage for 1 product meant I could have purchased the product cheaper elsewhere, upon explaining this I was promised a postage refund which I never received. in conclusion; poor communication, expensive postage and failure to deliver promised refund. I certainly won't be dealing with them again!”

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Posted 7 years ago

Hi James, thanks for your feedback. Firstly apologies for the dissatisfaction, however, I have looked into this and can see that a partial refund was issued for the sum of £15.41 on the 20th of February. Please check your bank account. If you have further queries regarding this please contact our customer service team on 0151 678 7997 who will be happy to look into this further for you. Delta

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Delta Services Reviews