Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 11th December 2024

642

Anonymous

Anonymous // 01/01/2019

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“The delivery was as expected and everything was fine. The items are of very good quality and I will be ordering from them again.”

Savoy Timber 5 star review on 29th March 2022

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Posted 2 years ago

“Quick delivery, however sent wrong materials, awaiting response.”

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Posted 2 years ago

“Great service and help”

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Posted 2 years ago

“Prompt delivery however a little disappointed some at least 2 of the decking timbers were split”

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Posted 2 years ago

“Lovely staff and great prices - they were really organised and were really helpful in sorting out the cutting of the worktop.”

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Posted 2 years ago

“Great efficient service thanks”

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Posted 2 years ago

“Easy to order online and the collection was very professional and helpful I will be returning soon for more goods”

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Posted 2 years ago

“Excellent service and very good quality decking, delivery was quick and unloaded up my drive. I was impressed from start to finish”

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Posted 2 years ago

“Didnt have all the lengths of decking that I wanted. But otherwise, a very good service I was kept informed of the delivery and it came on time.”

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Posted 2 years ago

“Spindles, handrail and baserail all arrived damaged and dirty. Many of the spindles are too covered in black and damaged to use at all”

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Posted 2 years ago

“Excellent service. Delivery driver was kind enough to leave my purchase where I asked. Arrived exactly as savoy said. My purchase was wood the condition was excellent and I have used it all up Thank you very much savoy Team. I will be back for more. Kindest regards Alex.”

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Posted 2 years ago

“Is not what we thought we ordered”

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Posted 2 years ago

Hi Terry, The timber weathers over time and will become more of a grey colour over time. Sorry we are unable to guarantee the colour to be exactly the same as the image. Timber does vary in shade. Best Regards Savoy timber

Posted 2 years ago

“Excellent service. Supplementary order added to my delivery without fuss. Delivery was prompt. Single missing item was dealt with by the very helpful driver who delivered it separately..”

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Posted 2 years ago

“Free samples arrived promptly..very good service”

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Posted 2 years ago

“From ordering to delivery it couldn't have been easier. When Dave the driver delivered the items he was extremely helpful.”

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Posted 2 years ago

“Easy to order on the Web delivered on time”

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Posted 2 years ago

“Great Service”

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Posted 2 years ago

“Pretty poor service all round really. Ordered online Friday, waited for notification to collect. By Saturday decided to ring Wigan Store. Ansafone and put on hold. After 10 rings line disconnected. Repeated this five time Saturday and Three times Monday ( closed Sunday). Finally went down to Wigan from Chorley, 7 miles. They had no idea about order as Preston had picked it up. Apparently, because i live in Chorley my PR7 postcode is covered by Preston, and it basically got ignored. Not being able to wait i gave up cancelked order and went to work without the bits i had waited three days for. BLOODY SHAMBLES.”

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Posted 2 years ago

“Great service , very happy customer”

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Posted 2 years ago

“As always fantastic company to deal with my composite decking it’s amazing I bought last year and extended this year excellent service”

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Posted 2 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews