Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.89

4.9 Rating 693 Reviews

98 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finally found a pair of high heels that fit and are comfortable (the Star shoes) would love to see more heels of this height from S&G, would definitely purchase!”

Helpful Report

“The quality of the shoes are brilliant. I have rarely been able to put on a pair of shoes and find them comfortable straight away. These fit like a glove. I love them”

Helpful Report

“Nice shoe. Like the style and the dark platform sole. So often soles are bright white which I did not want. Definitely not extra wide. Quality of shoe not quite as good as I expected and insole poor. OK for work.”

Helpful Report

Hi Jo We are sorry to learn that although you like the trainers, you were a bit disappointed with the quality. We appreciate you taking the time to give this feedback, and we do take it onboard, as we strive to make the best shoes possible for our customers. Thank you.

“So worth investing in a beautifully made, stylish high heeled sandal for my wedding 😊 . I bought Star - a gorgeous pale gold platform soled sandal and they are gorgeous. I have very flat feet, practically no arch and exceptionally wide - these are just perfect for me. The service has been superb, responsive and thoughtful with follow up emails. Thank you x”

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Hi Wendy Thank you so much for taking the time to leave this lovely review. We are so pleased you are happy with the shoes and the service. We hope you have a FABULOUS wedding!!! Best wishes

“Absolutely amazing customer service, the very best I’ve ever experienced. I absolutely thrilled with Star Platform Gold sandals, lovely height and so comfortable. I’m already looking at boots for the Winter! Thank you so much, a great business.”

Helpful Report

Dear Karen We are so pleased you are happy with the shoes you ordered, and the customer service you received. Thank you for taking the time to leave a review. It is hugely appreciated! Enjoy wearing the shoes and we hope to see you again! Best wishes

“These shoes are wide fit but the buckle is placed way too far back on the shoe. It’s impossible to fasten the buckle without assistance. Also the buckle itself is small and flimsy. It’s a shame because they are an attractive shoe”

Helpful Report

Dear Caroline We are sorry to learn that the position of the buckle is causing an issue for you on the particular shoe you ordered. I also understand the straps and buckles are slim on this shoe. If we used a thicker strap and buckle, I fear it would change the whole aesthetic of the shoe. That said, we don't want customers to struggle putting our shoes on so we will definitely keep this feedback in mind for future designs, and perhaps look to offer styles with different fastening options. Thank you for taking the time to leave this feedback. It is appreciated. Best wishes

“Absolutely love these shoes”

Helpful Report

Hi Regina So pleased you love the shoes! Thank you for taking the time to leave a review, we really appreciate it. Thank you again for your order! Best wishes

“My sandals are so elegant and comfortable. It is wonderful to be able to buy such stylish shoes in a wide fitting”

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“I love m’y new trainers. My feet have not been this comfortable for years. Looking forward to buying shoes soon. I would recommend to anyone with wide feet. You won’t regret it. I found Sargasso and Grey by chance. Now they are my go to shoe shop.”

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“What a brilliant Instagram find you were! Love finally getting out of trainers back into heels - struggled with fit for so long, not only did these shoes fit well I wore them all day at an event without pain - thank you .”

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“Love, Love, Love. Finally the most beautiful formal shoes in a wide width that I can wear day and night to any event. I never thought it would be possible. Thank you. The quality is also superb. When I come back to the UK I will certainly be purchasing more.”

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“Absolutely fabulous literally! Recommend to anyone”

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“Unfortunately the quality shoes were too big for me, as they only come in full sizes. I look forward to seeing the next collection.”

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“The customer service is second to none! I emailed to ask if they were re-stocking a shoe which I had I’d identified for my sons wedding. Katie emailed me straight away asking what size I needed. She found me a pair which were slightly too snug. However they then had a pair returned which she kept for me whilst I returned the first pair. Excellent customer service! I will definitely be buying from them again.”

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“I ordered my 3rd pair of shoes from this company. Exchanging for a different size was easy and seamless with the replacement pair arriving promptly. This time I bought the blue trainers which are very comfortable, fit perfectly ( I did not need to go down a size ) and look even better than expected. I highly recommend this company.”

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“Just love my sandals - sexy, well made and, most importantly, comfortable for my large and wide feet. The best fitting sandals that I’ve ever owned.”

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“From the moment I put the trainers on my feet they were so comfortable I would highly recommend this company to friends and family my feet thank you for having an amazing product”

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“Beautiful summer slides. Such soft leather and so comfortable. Very classy. The ordering was really easy and delivery was quicker than expected. Will be buying from this company again.”

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“Very fast delivery.. Fit perfectly and I’m sure will be able to keep them on all night long. Very soft leather and just the right heel to be elegant and not too high. Think I may order another colour 😊”

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“Excellent product and service with swift delivery. My feet are in Heaven thanks to my new trainers.”

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Sargasso & Grey is rated 4.9 based on 693 reviews