Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.89

4.9 Rating 693 Reviews

98 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just ordered my first pair of shoes. Good company. Will order again. The shoes were comfortable but not as comfortable that i could wear all day so had to return. Difficult feet to find comfortable shoes. They would have been better if they had a slighly thicker sole at the front. (Platform) None available in ivory. A company that can be trusted.”

Helpful Report

“I can't remember if this is my 8th or 9th pair of S&G shoes. I just keep coming back and buying more! I can tell myself that I have saved myself some cash today, though, as these were at sale price.(Don't we all do that---"Don't think about what I spent, think about what I saved!)”

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“My sandals are lovely and so comfortable. It's a real shame you don’t stock smaller than a size 3 - my fault though as my toes are so short!”

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“Fantastic customer service. Lovely shoes which fit. I will be wearing 1 pair to my register office wedding and the 2nd pair to my big celebrant wedding the next day. Looking forward to having g comfy feet. Thank you so much xx”

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“Lovely comfortable shoes and excellent customer service when I had to contact them concerning a stock query.”

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“I love this company . Their products are great and their customer service is excellent !!!”

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“I was so pleased to find shoes for my awkward feet that are not only elegant but also incredibly comfortable. I bought these for my wedding day in July, and I'm confident they'll look great, and that I may just be pain-free all day!”

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“Beautiful shoes! Needed to return as they were a little big but collection for return was straight forward and new smaller size received within a few days - excellent service !”

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“At last I have fashionable shoes that are wide enough!”

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“Finding nice extra wide shoes that are comfortable is hard! I wanted a pair for my son’s wedding and the shoes I got are perfect, and well worth the cost.”

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“I’m very happy with these trainer shoes, they look fab and they are comfortable for my complicated feet! Great quality too and a lovely wide toebox”

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“Beautiful shoes that fit my wide, but small feet, stylish and sexy. I am a UK size 4.5 but with these shoes I buy a size down to 3.5”

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“I bought the long buckskin boots and from first wear they felt like I had been wearing them for years. A broken ankle means no more heels for me so it’s awesome to find flats and low heels that fit so comfortably”

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“I bought 2 sizes Sent back - refund prompt. Contacted customer services with a query - very helpful and friendly.”

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“Fantastic customer service! Firstly I was delighted to find a company which has so many foot sizes and calf widths! (I am typically a 42, needing a wider calf (I am 5'10 and size 14-16.) First pair of boots ordered were lovely, but were too long in the foot and too narrow in the calf. Katie took the trouble to ring and discuss other sizes and colours in the style I wanted, and managed to find a pair in the sale! Thrilled with my new boots! Highly recommend on the basis of customer service alone!! Time will tell with the boots, as I haven't worn them much yet, but they look great and seem to be very well made!”

Helpful Report

“I don't really have wide feet but I do have difficulty in finding shoes that are comfortable and stylish. I ordered my usual size but these were too big. As I really liked the style of the shoes and I exchanged these for a smaller size. The smaller size fits perfectly and they are so comfortable. The exchange process was efficient and speedy. I am very happy with my shoes and with the whole experience. I will definitely be buying some more of these lovely shoes and I have already recommended them to a friend who has similar comfort issues. Many thanks.”

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“Finally a pair of boots that i dont need to squeeze my feet (and legs) into! So amazing. They're not the cheapest but they do seem to be great quality and I think i'll be able to keep them for a long time. Great service and delivery. Package came nicely prepared with a dust cover for the boots. Will definitely use again.”

Helpful Report

“Outstanding personal service. Boots are gorgeous. It’s so marvellous (and a relief) to be able to get the wider width in a bigger shoe! Receiving them in a beautiful box with a soft bag just adds to the whole luxury experience. Well done and thanks. I will definitely be back for more.”

Helpful Report

“Overall, good service. Returned item was dealt with swiftly. Shoes fitted comfortably to my surprise, due to my wide feet. One toggle on lace came off but happy otherwise. l would consider buying again.”

Helpful Report

Hi Nicole We are pleased you are happy with the service and the shoes, but sorry to learn the toggle has come off one of the laces. We will be sure to send a new pair of laces out to you to replace the damaged one. Best wishes Katie

“Excellent service, beautifully made shoes - very sadly on this occasion the style I ordered did not fit in a 5 or 5 and a half, however the pair I previously ordered for a wedding were superb, very comfortable and stylish. Delivery was quick and the company were very prompt in reimbursing me once I returned the shoes. Would certainly use this company again. Absolutely excellent in all aspects!”

Helpful Report

Sargasso & Grey is rated 4.9 based on 693 reviews