Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.88

4.9 Rating 703 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second order from Sargasso & Grey, I am so pleased that I found this shop. The quality of the shoes and bags are well worth the price, and the shoes are so comfy, I will be ordering again, 5 star customer service, I will now not buy from anywhere else. Thank you so much. Zoe”

Helpful Report

“So pleased I found Sargasso & Grey in time for my daughter's wedding. I now have a pair of comfortable shoes which look absolutely fabulous and fit perfectly. Delivery was very quick and service can only be described as impeccable.”

Helpful Report

“I feel like Cinderella. The shoe fits! I've just bought a pair of your Diana courts in pale grey to wear to my daughter's wedding - so a high-stakes purchase!! I was feeling the pressure to get the shoe right. And buying online in Auckland, NZ without being able to try the shoe or see the colour for myself just added to the pressure. Well here's the good news: 1. The shoe fits. After all my angsting about choosing the right size (I'm now so used to buying larger sizes to fit the width of my foot) the shoe in my actual foot length is a great fit for me. If anything it is a tad big, which is perfect because I have to slide in cushions to protect the ball of my foot. 2. They are so elegant and my feet haven't looked this nicely shod in a long time. I used to be a real shoe-girl in my twenties, and having a beautiful new shoe just makes me feel young again. 3. Your service was impeccable. 4. The delivery to our rural address was amazing. I ordered from London last weekend and it's here in rural Auckland on the following Friday. Even our postie was amazed. So, thank you so much. It's a weight off my mind, and I can focus on arranging all the other wedding details in the sure and certain knowledge that I won't let my daughter down on her big day.”

Helpful Report

“These shoes are a game changer! Ridiculously comfortable and so elegant! I have steered clear of heels for years because they were always too painful after a day at work but my Sargasso and Grey can literally be worn all day! I bought a second pair straight away and will be a customer for life. So many beautiful designs you are spoilt for choice. Highly recommended!”

Helpful Report

“After searching and almost giving up I have found the most perfect, comfortable and beautiful shoes and bag for my sons wedding. Customer service is amazing I can’t recommend this company highly enough.”

Helpful Report

“I live in Brooklyn, NY and Sargasso & Grey came highly recommended by my podiatrist from NYC. With that said, I ordered nine pairs. At first, I was not pleased I could use the XXXXX coupon code (sorry, not allowed to reveal code because they were specific to my podiatrist in NY for her patients) my podiatrist gave me to get 35% discount for my first purchase. Oddly, when I went back in, the shoes I picked were on sale and the 35% discount disappeared. I also had another discount code for sales items given to me by my podiatrist and was at least able to use this and takes off 20%. Of course, I was not happy about losing my 35% discount and emailed Sargasso and a Katie responded and said I could only use one of them because the 35% code was only for items not on sale and for first time buyers. I thought to myself Strike 1! Next, I ordered the shoes early December and here comes close to mid-January and was wondering, “Where are my shoes?” I emailed Katie again and she said there was a customs tax fee I had to pay DHL and to check if DHL ever sent me an email follow up. I respond back to Katie, all by email, that DHL had not contacted me and she followed up again and next thing you know, DHL calls that I needed to pay an additional $138 and that they were holding them some where in Brooklyn I never heard of. Strike 2! Next, I emailed her to say the unexpected customs tax fee was unacceptable and Sargasso should do the right thing and at least reimburse me this fee. Plus, I have been waiting more than a month for my necessary shoes. She further explains that they have a new system and why there could have been issues with them not charging me with correct amount that should have included the customs tax fee. Strike 3! BUT WAIT! Next day, I received all nine of my shoes in one box nicely packed with their respective shoe bags. When I saw the shoe bags, they reminded me of my years dancing Argentine Tango, now retired from that and why I was in desperate need of the right shoes and not just any comfy shoes, but just as importantly, stylishly, comfy and attractive shoes specific for wide and a little bunion feet, especially from someone who wore the most beautiful and sexy shoes in the world. All I can say is WOW! Every single one fit perfectly thanks to Katie’s know-how of which shoe I would need whether wide or extra wide based on how narrow fit the shoe is and I have one foot slightly wider than the other because one bunion protrudes outward a bit more than the other. I am so very impressed and overjoyed with all of them. THERE’s MORE! I also received credit for the unexpected customs tax fee which I truly appreciated Sargasso doing the right thing in the end and further advised if I was to reorder, to order TWO at a time to avoid customs tax fees. All in all, the shoes are of very high quality and deserves a second chance when ready to reorder and hope this helps you! MAC”

Helpful Report

“I recently bought 3 pairs of amazing shoes from Sargasso & Grey - I cant stress enough how comfortable *and* stylish they are. I’ve got wide feet and it was brilliant to find these shoes - I’ll be ordering from them again, without a doubt! Finally, wide fitting, comfortable AND pretty shoes to wear. Wonderful, and worth every penny.”

Helpful Report

“I now have 6 pairs of the most comfortable court shoes I could wish for. I have wide feet and have struggled for years to find comfortable stylish shoes. I’m so pleased. The service from Sargasso & Grey is always first class and I look forward to new designs that I can buy.”

Helpful Report

“I live in Brooklyn, NY and Sargasso & Grey came highly recommended by my podiatrist from NYC. With that said, I ordered nine pairs. At first, I was not pleased I could use the GLASS35 coupon code my podiatrist gave me to get 35% discount for my first purchase. Oddly, when I went back in, the shoes I picked were on sale and the 35% discount disappeared. I also had TAXFREE discount code for sales items given to me by my podiatrist and was at least able to use this and takes off 20%. Of course, I was not happy about losing my 35% discount and emailed Sargasso and a Katie responded and said I could only use TAXFREE because GLASS35 was only for items not on sale and for first time buyers. I thought to myself “Strike 1!” Next, I ordered the shoes early December and here comes close to mid-January and was wondering, “Where are my shoes? I emailed Katie again and she said there was a customs tax fee I had to pay DHL and to check if DHL ever sent me an email follow up. I respond back to Katie all by email that DHL had not contacted me and she followed up again and next thing you know, DHL calls that I needed to pay an additional $138 and that they were holding them some where in Brooklyn I never heard of. Strike 2! Next, I emailed her to say the unexpected customs tax fee was unacceptable and Sargasso should do the right thing and at least reimburse me this fee, plus, I have been waiting more than a month my necessary shoes. She further explains that they have a new system and why there could have been issues with them not charging me with correct amount that should have included the customs tax fee. Strike 3! But wait! Next day, I received all nine of my shoes in one box nicely packed with their respective shoe bags. When I saw the shoe bags, they reminded me of my years dancing Argentine Tango, now retired from that and was in desperate need of the right shoes and not just any comfy shoes, but just as importantly, stylishly, comfy and attractive shoes specific for wide and a little bunion feet—especially from someone who wore the most beautiful and sexy shoes in the world. All I can say is WOW! Every single one fit perfectly thanks to Katie’s know-how of which shoe I would need whether wide or extra wide based on how narrow fit the shoe is and I have one foot slightly wider than the other because one bunion protrudes outward a bit more than the other. I am so very impressed and overjoyed with all of them. There’s more! I also received credit for the unexpected customs tax fee which I truly appreciated Sargasso doing the right thing in the end and further advised if I was to reorder, to order TWO at a time to avoid customs fees. All in all, the shoes are of very high quality and deserves a second chance when ready to reorder and hope this helps you! MAC”

Helpful Report

“I am so grateful that I have stumbled across Sargasso & Grey. Beautiful shoes which don't hurt my wide feet. At last. I have cleared out all my beloved but agonising heels leaving room for the many more pairs of Sargasso & Grey shoes I am planning to invest in - and I've already bought six pairs. Thank you.”

Helpful Report

“I bought a pair of shoes for my mother in law’s birthday. She’s absolutely thrilled with them and has commented how they’re the most comfortable pair of heels she’s worn. She absolutely loves them. They’re beautifully made, I’m sure she’ll own more shoes from here in future!”

Helpful Report

“I got a pair of the black leather flats and love them! The design is timeless and they are crazy comfortable. They came with their a dust bag too so I can keep them as nice as possible. Really over the moon with them and since I’m sick of wearing out cheaper shoes I can’t wait to get another pair from here.”

Sargasso & Grey 5 star review on 5th December 2019

Helpful Report

“I bought kitten heel shoes, they were perfect for the occasion. I wore them all day and danced in the evening -so comfortable and yet stylish. They were beautifully made. I would have liked half sizes and had to go up half a size which made then very slightly big for me but because they have a lace it didn’t matter. I originally bought the wrong colour and the customer service was excellent. I have now bought the clutch bag to match and had a query which the customer service team team dealt with very promptly and efficiently. The company is a delight to deal with!”

Helpful Report

“When my daughter became engaged one of my biggest concerns was what shoes I’d wear! Comfortable, fashionable shoes were a thing of the past for me. But thanks to you, ‘Cinderella shall go to the ball!’ Stylish, extremely comfortable shoes and with matching handbag they have completed my outfit and worth every penny. I bought a couple of pairs of shoes for comparison and returned them with no issues. Excellent service. Thank you.”

Helpful Report

“It's fantastic to find elegant,attractive shoes for wide feet and NO VELCRO. Hopefully there will be sandals on the future?”

Helpful Report

“Sargasso provide an extremely responsive and personal service and more importantly, beautiful shoes! It's definitely worth paying a bit more for the quality and comfort.”

Helpful Report

“I never thought I'd find an elegant pair of shoes to fit me again! If you need comfort and style I cannot recommend Sargasso & Grey enough. I bought a pair of Ava in black, what a fantastic investment.”

Helpful Report

“First time I've bought from your website and it certainly won't be the last! My wedding shoes are now safely bought and with broad feet, I never thought purchasing my shoes would be so painless. They are truly beautiful, so comfortable and well made that I cannot rate you high enough. Thankyou!”

Helpful Report

“Beautifully designed with the broader foot in mind and retaining an elegant, fashionable style. Super comfortable too !”

Helpful Report

“I had been searching for sometime to find a stylish occasion shoe to fit my exceptionally wide feet. Not only do Sargrasso and Grey provide a range of sophisticated and fashionable choices that are just a dream to wear but their customer service is also well informed and friendly. I can not recommend this company enough.”

Helpful Report

Sargasso & Grey is rated 4.9 based on 703 reviews