Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.89

4.9 Rating 693 Reviews

98 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super communication while waiting for the order. I was nervous, because I'd bought "bunion friendly" shoes before and they were cut right over that part of the foot, and not wide at all, but these are FABULOUS - they're wide and high and yet still lovely to look at. So excited about having pretty shoes again.”

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“Beautifully made shoes and clutch in silver. Bought for a works do and wearing with a stunning Hobbs of London black velvet and chiffon neck and sleeve dress. Also wearing Silver by mail earrings. Both soo comfortable and stylish. Thank you, bought gel ball foot and heel pads but won't need them with these shoes.”

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“So glad to have found Sargasso and Grey (Clever company name! Just like the eels, I have returned for my second order). Handsome, stylish shoes and the most excellent customer service - rapid, friendly, helpful. Originally, I selected the wrong size, being used to going up at least a half size (or more) to accommodate my wide feet. No need with SG shoe lasts. My real size is the correct one and Katie could not have been more helpful in advising me. The new international return system is very easy and the shoe quality makes the extra shipping and duty payments worthwhile. Thank you, Sargasso and Grey, for making my feet fashionable and happy.”

Helpful Report

“Excellent customer service, friendly with a thorough knowledge of the product. My order for Lena shoes was unfortunately not received from yourselves, wh8ch explained the reason I hadn't received them. Jordan, the lady I liaised with was, as said extremely helpful. In addition to not receiving them, you were also out of stock and she kept me updated and dispatched them immediately they were available and I received them in perfect condition the following day. Having recently experienced great difficulty in finding comfortable shoes wide enough, I am not only delighted they fit and are comfortable, but the quality stands out and is excellent. I am so pleased I 'discovered' your company, after searching via the Internet for about 4 hours! Thank you so much. Marion Rosenfeld”

Helpful Report

“Sargasso & Grey must be the best company I have ever dealt with. Due to size I ended up requesting a shoe change twice! The staff went out of their way to ensure I got the correct size shoes in time for my daughter's wedding. The shoes are great as well. Look beautiful and elegant and are amazingly comfortable. You certainly get what you pay for but I got a lovely discount which Sargasson & Grey honoured even when I returned the shoes a second time.”

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“This is an outstanding company from which to purchase wide shoes. First pair extra wide fitting - lovely soft leather and comfortable. Second pair beautifully made but needed wider to cover two large bunions. Clearly this design not quite so suitable and returned. Will definitely buy from them again.”

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“Painful arthritic feet with bunions have made it impossible to find shoes I can wear with a modicum of comfort until now. I love these shoes. Would have liked them a bit higher to cover bunions but on the whole delighted. Thank you so much.”

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“Customer service is excellent. Unfortunately, I had to return shoes due to fitting. I noted they were beautifully presented and packaged. Great communication from the company and timely refund. Thank you”

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“Sadly I had to send the sandals back as they were a little small in length & the bigger size in the colour I wanted wasn’t available, but I must say they were sooo comfy, exactly what I needed for my daughters wedding, I know I could of stayed in them all day so I’m gutted 😢 anyway delivery was quick & I think refunds are being processed at the moment”

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“Amazing to get quality shoes for wide feet that don't look orthopaedic . Customer service, returns and refunds excellent.”

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“Beautiful shoes, lovely designs, comfortable and extremely well made. Excellent customer service, swift delivery, very easy returns and prompt refunds. I am so happy to have discovered Sargasso and Grey and have bought many pairs of gorgeous and very comfortable shoes over the past few years. Highly recommended.”

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“I am absolutely delighted with my recent purchase of beautiful (Anya) silver leather shoes and matching (Ellie) silver leather clutch bag. The shoes and clutch are of outstanding quality and arrived impressively packaged. I would highly recommend Sargasso and Grey and I Iook forward to purchasing future items.”

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“Lovely shoe, unfortunately still too narrow for me but return process simple and quick”

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“Clare Mary Jane platform heels -- absolutely perfect! Beautiful dressy black suede heels that are super comfortable after bunion surgery. I had to exchange my order for a smaller size, and the return process was easy and free. Highly recommend!”

Helpful Report

Hi Sue Thank you for taking the time to leave a review and for recommending us. We really appreciate it. We are delighted to know even after surgery, the shoes were still comfortable for your feet. Thank you again for choosing Sargasso & Grey!

“I am so happy to have found you! I was MOTB this weekend and wore your heeled shoes in champagne gold, and I cannot believe that I wore them practically all day even for dancing! Simply a miracle! Thankyou! 🙏😍💃”

Helpful Report

Hi Fiona What a lovely review! Thank you so much. We LOVE hearing from happy MOTBs! We hope you had a wonderful day when many great memories were made! xx

“Just bought my first pair of shoes with Sargasso & Grey. Delighted to find beautiful shoes for wider feet, albeit somewhat expensive, I hope to get good use out of them.”

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“I feel my feet have spread over the past few years! So I am so pleased that I have found this pair of extra wide shoes as well as the correct length! I like the photo of the length sizing ie how much space you must have in pointed shoes versus round toe shoes. Thank you”

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“I have just purchased my 3rd pair of shoes from this excellent small company. The customer service and delivery are second to none! The fit and quality of the shoes are also first class.”

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“Stylish court shoe in very on point colour . Very difficult to combine comfort with style and elegance, this company hits the mark .”

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“Absolutely love this company so good to deal with, the shoes are wonderful”

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Sargasso & Grey is rated 4.9 based on 693 reviews