Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.88

4.9 Rating 703 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 703 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

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Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Sargasso & Grey 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fabulous literally! Recommend to anyone”

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“Unfortunately the quality shoes were too big for me, as they only come in full sizes. I look forward to seeing the next collection.”

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“The customer service is second to none! I emailed to ask if they were re-stocking a shoe which I had I’d identified for my sons wedding. Katie emailed me straight away asking what size I needed. She found me a pair which were slightly too snug. However they then had a pair returned which she kept for me whilst I returned the first pair. Excellent customer service! I will definitely be buying from them again.”

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“I ordered my 3rd pair of shoes from this company. Exchanging for a different size was easy and seamless with the replacement pair arriving promptly. This time I bought the blue trainers which are very comfortable, fit perfectly ( I did not need to go down a size ) and look even better than expected. I highly recommend this company.”

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“Just love my sandals - sexy, well made and, most importantly, comfortable for my large and wide feet. The best fitting sandals that I’ve ever owned.”

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“From the moment I put the trainers on my feet they were so comfortable I would highly recommend this company to friends and family my feet thank you for having an amazing product”

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“Beautiful summer slides. Such soft leather and so comfortable. Very classy. The ordering was really easy and delivery was quicker than expected. Will be buying from this company again.”

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“Very fast delivery.. Fit perfectly and I’m sure will be able to keep them on all night long. Very soft leather and just the right heel to be elegant and not too high. Think I may order another colour 😊”

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“Excellent product and service with swift delivery. My feet are in Heaven thanks to my new trainers.”

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“I really wanted these cecily sandals to work because I struggle with finding comfortable shoes with a heel. They seemed ok when they arrived but after wearing these for one evening I developed a pain in one knee that is still lingering after 3 weeks. It must be something to do with the angle of the foot or the pressure on the joint. I will not be able to wear them ever again so they are an expensive waste . Such a let down after all the great reviews I’d read.”

Helpful Report

Dear Mrs Nev I am sorry to learn that you developed pain in your knee whilst wearing the Cecily sandals. With an 8cm heel, they are the highest heels we make, and heels this high undoubtedly put additional pressure on the balls of the feet, as well as calves and knees. Whilst we do put memory foam padding in the insoles, the slim heel of this sandal also means that leg and core muscles need to work harder to maintain balance on such a slim heel base. We have recently introduced platform soles to some of our shoes so that additional height can be gained from the platform rather than the heel. These styles also have thicker heels which will help offer more stability. We hope these sandals will offer a more practical choice for customers looking for high heels. We do appreciate your feedback as this helps us to continue to improve our shoes and make them as comfortable as possible for all of our customers and I am sorry again that you experienced discomfort when wearing these heels. Katie

“Fabulous shoes. I really struggle getting shoes that are wide enough, and these fit perfectly.!! The cushioned soles make them fell like slippers. Extremely pleased with my purchase.”

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“Jus bought my third pair, shoes are so comfortable. I can wear heels all day long”

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“Excellent service from start to finish, the shoes are beautiful and fit so well, they are perfect for my mother of the bride outfit. I have recommended sargasso and grey to everyone I talk to.”

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“Really pretty and comfortable. Well made and well packed.”

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“Excellent quality shoes, very comfortable. Have been worn all day when necessary. Delivery was within a few days, definitely recommend.”

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“Wow! These trainers are superb they are versatile..I’m very happy with them”

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“Lovely gold sandals , wear with any colour. Soft leather and so comfortable. Thank you, will buy again”

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“Great service, fast delivery and very comfortable trainers. Will be looking to buy different colours”

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“Wore my shoes to my daughters wedding from 1100am until 1130pm - on my feet an awful long time and danced the night away. My feet never bothered me at all and I felt a million dollars in them.”

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“I recently bought a pair of Helena heels, when they are first on they are comfortable and the width is great. However after a couple of hours working between meetings at work, the balls of my feet burn, there’s just not enough cushioning, the back of the shoe also doesn’t have enough depth, so although these are a perfect fit, they flip about. I have other styles which I love, but this particular style do not like my feet.”

Helpful Report

Sargasso & Grey is rated 4.9 based on 703 reviews