Sargasso & Grey Reviews

Name: Sargasso & Grey
Address: 92 Grove Avenue, London, London, London Borough of Ealing
Rating: 4.88

4.9 Rating 710 Reviews

97 %

of reviewers recommend Sargasso & Grey

Company Reviews

Metrics

Info

4.9

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Sargasso & Grey:

Sargasso & Grey is a luxury British shoe company specialising in creating beautiful leather shoes for women who have wide feet or who need a wider fitting shoe. All of our shoes are crafted from the finest leathers and all are made in a wide fitting for extra comfort, which means little extra room for feet to breathe and toes to wriggle. Put simply; we make shoes that don’t squeeze! Our shoes are loved by fashion-forward women, celebrities and royalty.

Visit Website

Phone:

203 3931349

Email:

info@sargassoandgrey.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, prompt delivery, beautifully packaged, perfect fit and comfortable all day at the races - what more could I have asked for from my lovely Sargasso and Grey shoes…”

Sargasso & Grey 5 star review on 17th July 2022

Helpful Report

“Beautifully packed.very attractive shoe and the colour true to picture. They are so comfortable too!!!!”

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Hi Cath It's lovely to read how happy you are with your new shoes! We really appreciate you taking the time to leave a review. Thank you. And, thank you for choosing Sargasso & Grey!

“My first pair of Sargasso & Grey shoes . Not my last . I had toe fusion surgery 2 x months ago and despaired of ever finding an elegant shoe to fit given that high heels are now out of the question . These beautiful Flats tick all the boxes and accommodated my left foot brilliantly . So comfortable and aided my walking gait too . Going to buy the same shoe in the kitten heel version for a wedding .”

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We are so pleased you are happy with the shoes. It makes our day to hear from happy customers! Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey😁

“The width of the shoes.”

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Thank you for leaving a review, Yvonne. We really appreciate it. We are delighted you are happy with the width of the shoes. Thank you for choosing Sargasso & Grey!

“My trainers and boots are perfect. Thank you for producing plain white trainers.”

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You are welcome! And, thank you for taking the time to leave a review. We really appreciate it!

“Beautiful shoes, great fit, elegant. Thank you!”

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You are welcome, Ruth! And, thank you for taking the time to leave a review. We really appreciate it.😁

“As a person with wide feet who has experienced a lifetime of blisters and pain from squeezing into narrow shoes, I must say that Sargasso and Gray is life changing. The shoes look great and feel like walking on a cloud. I couldn’t be happier to have discovered this brand.”

Helpful Report

Hi Lucy, we couldn't be happier you have discovered us! We are delighted you love the shoes and we are really grateful you took the time to leave a review. Thank you!

“I am really really sorry to report that I had to return my shoes. When I tried on the left shoe my immediate thought was that the cut across the toes was short (I could see my toes in fact!) When I tried the right foot on it was definitely different. For the price this is not acceptable and I regrettably had to return them. The returns process was fine and today Royal Mail collected the box for credit. Fyi I have purchased this shoe in silver and there wasn’t a problem. Perhaps you need to question your supplier on their quality control.”

Helpful Report

Dear Stephanie We are sorry you received a pair of shoes that sound as if they are faulty. This does happen from time to time but is always regrettable. Thank you for bringing this to our attention. When we get the shoes back we will remove them from stock, assess them and raise any issues with our supplier. We are heartened to learn you have a pair in the same style that fits you well. We hope your experience won't deter you from choosing Sargasso & Grey in the future. Thank you for taking the time to leave a review. Best wishes x

“I initially ordered the Eve shoe but had to return due to being too big. The returns process was smooth and I was refunded promptly. I usually take a size 4 wide fit but reordered a different style - Pippa and went down a half size. The colour shoe was a little different to the picture, the bow was a peach colour rather than pink but as these were part of a sample sale I didn’t mind. The shoes are for a wedding and as I never wear heels they will take a bit of getting used to but definitely no squashed toes! I would recommend this business and would order from them again, thank you.”

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“I bought the Phillie extra wide fit for an occasion and I can say I am absolutely happy with the comfortable and soft leather. I don't feel any pain to my bunions as this was my only concern buying these shoes. I received an excellent service and very helpful advices from the customer service and specifically from Jordan. I shall buy again shoes and I highly recommend to women with bunion issues.”

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“Gorgeous shoes for wider feet and personal service. The sizing across styles can be a little inconsistent but exchanges and refunds are easy and fast.”

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“Finally found comfortable shoes that my feet can handle! Took 2 orders but I am happy to have found heels and flats I can wear without wanting to ditch them after 15 minutes! I just wish my size and fit were in stock more often :)”

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“Excellent service and wonderful shoes.”

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“Beautiful shoes, the width is perfect but length a bit long , I will try and sort this by trying to purchase a heel pad , I like the taupe ones but concerned if I order 6.6 they may not fit And I tried to register with you're loyalty points but was not successful They truly are lovely shoes x”

Helpful Report

We are pleased the shoes are the perfect width. We do offer half sizes in most shoes so you may be best in future choosing a half size smaller to ensure the shoes are also the perfect length. Please email us at support@sargassoandgrey.com and we will help you set up your loyalty account so you earn store credit on every purchase. Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey.

“I had all but given up on being able to find a pair of smart but comfortable black boots for my wide feet with bunions. I had returned so many pairs of ‘extra wide’ boots, so expectations were low, but I was blown away by these. I don’t know how they manage to make them wide enough for my forefoot, with room to spare, yet look so slim and elegant. Not the cheapest, but worth every penny. One very happy customer!”

Helpful Report

Hi Ruth We are so pleased you love your new boots. We have worked hard this year to expand our range of wide-fit boots and will continue to add more boots to our collection in 2025! Thank you for taking the time to leave a review and thank you for choosing Sargasso & Grey. We hope to see you again! 😁

“Shoes are good quality, but I ordered burgundy and the colour is closer to dark dusky pink. Will be returning.”

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“The sandals are lovely but supposed to be wide fitting. Unfortunately they are not wide fitting but I couldn’t return as I tried them on outside and had a little walk in them. Shame as I likes them but not for wide fitting feet.”

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Dear Sharon We are sorry that the fit of these flat sandals is a bit disappointing. We take all feedback onboard, so thank you for taking the time to leave an honest review. We are aware that the extra padding in this particular style did make it snug for some customers so we are reviewing the design for next summer. Best wishes

“I have bought a few pairs of Sargasso & Grey shoes, and am delighted with them all. I wore my new navy ones for my grandson's wedding this week, and was comfortable in them from the beginning until we had danced the night away. I have got my daughter-in-law hooked on them as well.”

Helpful Report

Hi Freda We are so pleased you are happy with the shoes and thank you so much for sharing our company with your daughter-in-law. This means a lot to us. ❤️ Thank you for taking the time to leave a review, and thank you for choosing Sargasso & Grey! Best wishes

“I was desperate for shoes that my poor old feet could cope with. They look brilliant and arrived on time. I just need to test them out at a party...a case of wait and see.”

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“I ordered the boots which was so easy to do, the delivery was swift. I have had operations on my feet and find it difficult to find footwear which fit comfortably and look so good but these wonderful boots look good, zip up easily and accommodate my dreadful toes without pain”

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“Just received my first purchase and i can honestly say, i’ve never worn a more comfortable pair of heels! Very impressed with the quality.”

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Sargasso & Grey is rated 4.9 based on 710 reviews