Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.62

4.6 Rating 19,464 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 19,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only arrived last week and I placed the order on the 8th December, email and they were not helpful, will never use again!!!”

Helpful Report

Posted 1 year ago

“Very disappointed with our experience this year. Didn't get the letter until mid January and never received the text message that I paid for. Contacted the team and wasn't offered a refund but now have to wait until next year to get another letter. Used this company for previous years and had always been happy so not sure what happened.”

Helpful Report

Posted 1 year ago

“Never received and when emailed just told me to keep waiting. When I asked for a refund was told would have to wait until after Christmas to make sure it didn't arrive. So didnt have the opportunity to order elsewhere so my son went without a letter this year which is the first year in 9 years and the first time I have used this company. Ended up going through the bank to get my refund as they weren't interested. Wouldn't recommend or use again.”

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Posted 1 year ago

“Got the Xmas message Xmas morning but the letter activity pack etc didn't arrive until January to late to give to Amber obviously I was dissopointed as Amber still believes in father Christmas 🎅”

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Posted 1 year ago

“Didn't arrive, complete con despite being paid for in November”

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Posted 1 year ago

“Sry I paid but I didn't received my girl's letter and it made me so sad.”

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Posted 1 year ago

“Ordered 3 letters only got 1 back and it was after Christmas, and still not received the other 2 letters and it’s January”

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Posted 1 year ago

“Have ordered from your selves previously and recieved the letters late (this was when there was a royal mail strike last year so figured it was for that reason). Ordered again this year and only arrived last week. Thankfully I ordered some from another company, which was gratefully recieved 5 days after I had ordered it. Unfortunately I won't be ordering from your selves again.”

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Posted 1 year ago

“The two letters were never delivered has to contact Santa Direct and complain yes they sent out replacements but not good service regarding the non delivery”

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Posted 1 year ago

“Not received, very disappointing 😕”

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Posted 1 year ago

“My niece received her letter today 12.01.2024. very disappointed. Waste if money. I need my money back.”

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Posted 1 year ago

“Letter was supposed to arrive on December 27 I knew a couple of days after Christmas but I thought for a 3 year old that would be ok but it did not arrive until January 7 unacceptable”

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Posted 1 year ago

“This is the 3rd year in a row that my grandkids either NEVER received their letter or it showed up a month late! Never again ordering waste of time and money”

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Posted 1 year ago

“Have not received Santa letter, said by 12/29.”

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Posted 1 year ago

“All 3 letters arrived addressed to myself and not the children !”

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Posted 1 year ago

“We ordered on time, but never shipped out letter.”

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Posted 1 year ago

“My wife and I have used Santa Direct for a few years and we really love the program. As of today (1/1/24) we still have not received our Santa letters that were supposed to be delivered on Friday, 12/21/23. This is the second year in a row our children did not receive their Santa letters that we purchased before Christmas. Last year we received them a few days after Christmas but it was still too late-my wife had to stay up drafting her own Santa letters for our children for them to wake up to on Christmas morning so they didn't feel like Santa forgot about them (because they kept asking why Santa's letters hadn't arrived). This year we just never received them and we are very sad because we really do love the letter quality and we have gotten the packages before too with the all of the other special activities which the kids love. We thought last year was just a fluke, so we thought we would try to order this year too. Very disappointed that we have now paid 2 years in a row and haven't received what we purchased.”

Helpful Report

Posted 1 year ago

“I ordered 2 letters, only got 1. I post dated it for December 21st, got the 1 letter on December 26th. tried looking up my order and it never sent me an email. I also never received a confirmation email. I would like a refund.”

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Posted 1 year ago

“Very disappointed. I bought 2 Xmas letters for each one of my nephews and 1 just arrived on 12/30.”

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Posted 1 year ago

“He never got it”

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Posted 1 year ago

Santa Letter Direct is rated 4.6 based on 19,464 reviews