Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.62

4.6 Rating 19,464 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 19,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The letters were never received.”

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Posted 1 year ago

“My daughters letter was not in the envelope or the cert of being on nice list”

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Posted 1 year ago

“The letter didn’t come. As I don’t want my daughter to be disappointed I will have to write it myself.”

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Posted 1 year ago

“Absolutely gutted and very upset as we didn't receive either of our sons letters from santa!! Thomas and William baldry.!!!”

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Posted 1 year ago

“I haven't received it yet.!”

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Posted 1 year ago

“Didn't receive the letter it's 22nd Dec 2023 and the letter still has not arrived. I'm extremely disappointed, as not received the goods to what I paid for. And a son to whom is devastated, and cried for several days about it. As now he thinks Santa has forgotten him. So overall emotionally torn with disappointment.”

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Posted 1 year ago

“Never received either of my 2 orders offered no refund just an alternative of digital copies. Which is not what was paid for. Told if they don’t arrive by Christmas to contact them. Terrible customer service”

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Posted 1 year ago

“My letter never arrived”

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Posted 1 year ago

“Letters didn’t arrive, despite me filling the form out on December 15th. Disappointed children, out of pocket Dad! I received an email to say they had been sent December 16th, didn’t arrive despite me receiving post every day.”

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Posted 1 year ago

“Letters haven’t arrived!”

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Posted 1 year ago

“No letters to date and several times I’ve asked for confirmation or customer service and zero response. I ordered 6 letters with activity packets. I’m disappointed.”

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Posted 1 year ago

“I have not received the letter ??”

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Posted 1 year ago

“Our order was totally messed up. Sent nice list cert and a letter for another kid in the same envelope. My other child didn’t have a nice list certificate massively upset histerical as a result. Contacted company offered me onto to send out new packs. Then offered me a refund. Zero sympathy for level of chaos caused. Meant to be magical was not magical.”

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Posted 1 year ago

“Unfortunately both my orders failed to arrive, even after an email the orders have still not arrived and the children have gone away for Xmas without the packages”

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Posted 1 year ago

“Hasn't received the letter yet.”

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Posted 1 year ago

“I can't rate the letters because my Grandchildren have NOT YET RECEIVED THEM. WHERE ARE THEY? THANK YOU.”

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Posted 1 year ago

“Still haven’t received it!”

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Posted 1 year ago

“Never received letters!!!”

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Posted 1 year ago

“Letters looked amazing but i ordered on 6/12 and still have not recieved delivery, i have been told they’ve been sent 1st class but this was 3 days ago and they’ve still not arrived.”

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Posted 1 year ago

“Awful experience never received first letter asked for it again and haven’t received that through post asked for it to be electronically sent and haven’t received it”

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Posted 1 year ago

Santa Letter Direct is rated 4.6 based on 19,464 reviews