Safety Play Reviews

Name: Safety Play
Rating: 4.29

4.3 Rating 371 Reviews

81 %

of reviewers recommend Safety Play

Company Reviews

Product Reviews

Metrics

4.3

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Safety Play 5 star review on 11th August 2024

Mark Strickland

Safety Play 5 star review on 24th July 2024

Toni Roles

Safety Play 5 star review on 4th June 2024

Chris Hawkes

Safety Play 5 star review on 27th May 2024

Kristian Morgan

Anonymous

Anonymous // 01/01/2019

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“Simply FIRST CLASS rubber bark, This product knots and binds together so very well over large areas - the best I have found. The help and advice given by Steve is second to none. Thank you.”

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Posted 4 years ago

“Service was excellent, really helpful staff and our rubber chipping were delivered within three working days and I am really impressed with the quality. They have provided a soft and safe play area for our children.”

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Posted 4 years ago

“Steve at Safety Play was very helpful! The product is amazing and the kids love it! Big thumbs up for Safety Play! :)”

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Posted 5 years ago

“Ordered 10 bags of play bark. After 3 weeks of waiting I rang and asked where it was. I was told that the 'bagging' machine had broken down and orders were delayed. It actually took me to chase this up. When the order arrived the bags received were around 20% filled with water/moisture...meaning I received about 20% less actual product than I paid for. I chased this up 5 times via email and 5 times via phone. None of my correspondence nor messages were returned. I can only presume the company is understaffed, unprofessional or simply fraudulent. I would recommend avoiding doing any business with SafetyPlay based on my dealings with them”

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Posted 5 years ago

“DO NOT BUY FROM HERE - NO CUSTOMER SERVICE TEAM ONLY RECEPTION / ADMIN TEAM WHO CANNOT ANSWER QUESTIONS AND CANNOT PUT YOU THROUGH TO THE TEAM THAT CAN HELP After reading the previous reviews we decided to go ahead with our purchase. We placed an order for rubber chippings on Friday 9 August requesting delivery the following week (within the 3-5 days estimated delivery) as we were on annual leave and could therefore receive delivery. As at Friday 16 August we have still not received our order or an update. We contacted Safetyplay at 9am this morning and have since called them 7/8 times and emailed them. The contact number goes through to reception/admin team, they have no ability to track your order or any other information, they cannot make external calls, send emails etc, all they can do is 'dial the order team number' and then say they are busy and they will leave an urgent message for them to call us. On other calls they have said that the order team were busy without even trying to call them! Apparently the line should go through to the customer service team but diverts when the line is busy. I would accept if our order is delayed and not being delivered today but despite numerous calls and numerous chases no-one has been able to give us any update. We asked to cancel our order which again we cannot do without speaking to customer service team who are busy and therefore we cannot get through to them. All I can think is this company is a FRAUD - DO NOT BUY HERE, SAVE YOURSELF TIME AND ENERGY AND ORDER ELSEWHERE.”

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Posted 5 years ago

“fab service fast delivery”

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Posted 6 years ago

“great product. samples came the day after i ordered them and the chippings came 2 days after order. very pleased”

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Posted 6 years ago

“super fast delivery! very pleased with my order”

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Posted 6 years ago

“fantastic product the red and brown blend so well together ! LOVE”

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Posted 6 years ago

“Excellent service delivered on time and exactly what I needed!”

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Posted 6 years ago

“Very good service. Quick and helpful.. Also very pleased with the result. Chippings look great. Would use again and recommend.”

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Posted 6 years ago

“Excellent product and helpful efficient delivery service. Would use again.”

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Posted 6 years ago

“delivered on time goods perfect as described”

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Posted 6 years ago

“Excellent price and service would definitely use again”

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Posted 6 years ago

“Excellent service , arrived on time , first class . Would certainly recommend company.”

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Posted 6 years ago

“product arrived when it said it would and exactly how stated. it was all laid within 3 hours of delivery”

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Posted 6 years ago

“Very easy transaction. Delivered on time. Good communications. Perfect product. 5 stars.”

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Posted 6 years ago

“no fuss, great product and arrived on time. I would definately use Safety Play again.”

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Posted 6 years ago

“Excellent service and delivery”

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Posted 6 years ago

“Great quality and colour.. Nice pieces well cut..and a very good easy way to order! Absolutely great quality Thank you very much”

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Posted 6 years ago

Safety Play is rated 4.3 based on 371 reviews