Safety Play Reviews

Name: Safety Play
Rating: 4.29

4.3 Rating 371 Reviews

81 %

of reviewers recommend Safety Play

Company Reviews

Product Reviews

Metrics

4.3

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Safety Play 5 star review on 11th August 2024

Mark Strickland

Safety Play 5 star review on 24th July 2024

Toni Roles

Safety Play 5 star review on 4th June 2024

Chris Hawkes

Safety Play 5 star review on 27th May 2024

Kristian Morgan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product is outstanding and super useful for users that do outdoor activities. I liked how user-friendly the product is. I’ve only had it for a month now but I’m super impressed with the quality for the price! And the delivery was real quick! I would recommend this product to anyone who is looking for an amazing cheap deal.”

Safety Play 5 star review on 21st July 2022

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Posted 2 years ago

“Really helpfull staff, service was great, came with slight delay but it wasn’t an issue. Also very pleased with a product and result. Chippings look great!”

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Posted 2 years ago

“Fantastic product. The company are so friendly and provide all the details when answering my questions. Great for kids to play on. Would definitely recommend to family and friends”

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Posted 2 years ago

“Excellent product”

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Posted 2 years ago

“Great product.”

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Posted 2 years ago

“Excellent customer service with expert knowledge. The delivery was also spot on. Me and Gemma absolutely love the final product”

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Posted 2 years ago

“Nice product, excellent quality. Delivery was a little delayed, however communication was very good. The product is nice and bright and enhances our garden. I've given 4 stars only because the delivery was a couple of days later than expected. The product is fantastic !”

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Posted 2 years ago

“The product is very good and colour is very vibrant. It really brightens up the garden. The delivery was a few days late but Steve explained they had a machine issue at the time and I was kept in the loop. Would recommend!”

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Posted 2 years ago

“Everything as described. Ordered a green rubber chippings, colour looks great. Was very easy to install”

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Posted 2 years ago

“Paid substantial amount of money for this product some weeks ago having being informed delivery will take 7-10 days. Made a call to someone who advised the machine which makes the product was broke which should be up and running within a few days so I will getting the order back end of this week only to receive a Wattsapp message stating we don't have a date for delivery yet but it should be by the following week (again). The phone is not being answered despite constant calling. I'm very frustrated and nervous about my order not being fulfilled so I'm having to seek advice from the ombudsman.”

Helpful Report

Posted 2 years ago

“I submitted a review on this website approximately a week ago. I am really disappointed to see that it has been deleted. I am only to assume that this is the case because it was negative - I have noticed others that had similar concerns to me have also been removed. I placed an order and received confirmation on 15 June. Between now (9 July) I have not received any further correspondence to advise of delivery. I have paid a substantial amount of money, and have friends that have used this company so they absolutely came with a positive recommendation. It is very disappointing that I have sent WhatsApp messages (to the business account via ‘chat to us’ on their website), emails and attempted to call them with no success.”

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Posted 2 years ago

“Good product, delivery was a week late. The chap at Safety Play was very helpful and explained that they had a machine breakdown. I guess these things happen and are sometimes out of your control. It didn't arrive in time for my daughter's party, nevertheless she is still a very happy with her new play area.”

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Posted 2 years ago

“The product is fantastic albeit a few days later than expected. This is the second time I've bought from Safety Play and cannot fault the product. I was informed they had a shredder breakdown hence the delay. All in all the product is really good and I have a bunch of happy kids. Would definitely recommend, however just check the lead time if you need it in a hurry”

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Posted 2 years ago

“Placed order 11th June - 4weeks later still no rubber chippings! Communication was poor to begin with due to a technical fault with the machine which a delay on the orders. I wish the company had informed me of this sooner as I didn’t mind waiting - just wanted to know where the order was! Once this was rectified, the company contacted me and arranged delivery! Delivery was prompt although beware this is only curb side delivery!!! Product is great really bouncy and perfect for play area! The uncoloured chipping were almost all black which we really like! Finally here now we are very happy!”

Safety Play 4 star review on 8th July 2022

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Posted 2 years ago

“I placed an order on 20th June advised that order would be delivered 7/10 days still not arrived still no advised delivery date phoned 20times sent 3email no response however payment WAS removed from my bank within 12hrs of order just need to have confirmation of a delivery”

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Posted 2 years ago

“Ordered 15 June, have received one email to confirm order.. no further communication despite attempts made via WhatsApp, email and telephone. I am concerned I’ve spent a considerable amount of money to not have any product.. or any update as to when it will be delivered. Ordered from Safety Play on recommendation from a work colleague however now wish I hadn’t.”

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Posted 2 years ago

“Paid for an item that hasn’t been received our end! Have made endless calls and never had an answer. Sent email after email and WhatsApp messages and no reply . Went with this company due to reviews and price but wish we hadn’t bothered.”

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Posted 2 years ago

“Item as described, very happy with the colour and quality.”

Safety Play 5 star review on 3rd July 2022

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Posted 2 years ago

“Pricing is great and product is fantastic quality. Only gripe would be that communication of delivery was lacking and ended up being short notice, as in 10mins before the doorbell rang!”

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Posted 2 years ago

“Safety Play made the effort to follow up my previous review with an explanation with regards to the poor delivery dates. This was understood and appreciated, as it was clearly due to problems out of their control. The quality issue remains with excess fluff in the rubber, but ultimately now it has been laid and being used it looks good. I could have just done with a bit less fluff and more rubber to fully finish my area. Unfortunately, I'm about 50kg short... I would buy from here again.”

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Posted 2 years ago

Safety Play is rated 4.3 based on 371 reviews