Name: Safety Play
Rating: 4.29

“Fantastic service from start to finish, Delivery was very quick. I was notified each stage of the process from order to delivery. The chippings were exactly as expected, so I am really pleased. The 500kg bag that I order has certainly helped to improve the overall look of my garden . Thank you”

Helpful Report

Posted 2 years ago

“Nice quick delivery, cheaper than other companies.”

Safety Play 5 star review on 20th April 2022

Helpful Report

Posted 2 years ago

“Delivered on time and the sever called asking where I wanted it leaving . Great product and looks great on the kids play area ..”

Safety Play 5 star review on 16th April 2022

Helpful Report

Posted 2 years ago

“Very gd product and service. Would recommend.”

Helpful Report

Posted 2 years ago

“Good company to deal with, great communication. Will recommend to friends and family.”

Helpful Report

Posted 2 years ago

“2 bags were a vibrant green as advertised We extended the play area a short time later and the last bag is more black than green NOT the vibrant green as advertised Beware ! order all you need at the same time or you may have a mismatched area We are so disappointed as the difference in colour is very obvious”

Helpful Report

Posted 2 years ago

“Great product. We ordered a bulk bag which turned up within time scale and the rubber chippings look great in the play area. Much cheaper than a lot of other people. Just ordered another bag for different area.”

Helpful Report

Posted 2 years ago

“Great product, feels very safe. Quick delivery with plenty of contact regarding time slot”

Helpful Report

Posted 2 years ago

“Great product! Very impressed with the vibrancy of the colour it looks brilliant in the garden. The service was brilliant from ordering a sample to final delivery to even a call after delivery to check if I was happy with the product. I would definitely recommend to all 5*”

Helpful Report

Posted 2 years ago

“Excellent service from start to finish. Free samples sent so we could decide on colour and we qualified for free delivery so bonus.”

Safety Play 5 star review on 25th March 2022

Helpful Report

Posted 2 years ago

“Slightly delayed dispatch of my order ( 2 day delay ), 8 working days from ordering to delivery. Cheaper than other online sellers. Very happy with the product itself. The purple chip looks great and does exactly what you'd expect in enhancing our garden play area. Would recommend to anyone looking for affordable rubber chippings.”

Helpful Report

Posted 3 years ago

“I ordered some blue rubber chippings for my nephew’s play area. The product is absolutely fantastic. The colour is as vibrant as it looked in the pictures, which was a nice surprise to be honest. I contacted the customer help desk to rearrange delivery dates and the staff member i spoke to was ever so helpful and polite. The delivery got sorted and was easily handled. My brother and I are very satisfied, as is my little nephew. (Also safe to trip and fall!) I would strongly recommend Safety Play to anybody looking in to soft play area chippings. All in all great value for money and service! Thank you Safety Play!”

Helpful Report

Posted 3 years ago

“Just finished to install rubber chippings which we received last Friday and we can say that we absolutely love it. The playing area looks amazing. Great price and service. Thanks”

Helpful Report

Posted 3 years ago

“The customer service is poor, you get emails back until you chase up delivery mine was over a week late. They do however reply once its been dispatched- I get they are busy but an honest email back would go along way. The chippings look good nice colour - however i found a few big clumps of wiring just unloading the bag which is worrying. I also found a bone in my chippings, the company said it couldn't of been from them but it was dyed purple, i even sent pictures but i didn't get a reply after that. I have gone through the chippings as much as I can and my daughter does enjoy playing in her new garden. Over all its a great product just a few areas letting them down”

Helpful Report

Posted 3 years ago

“Great price and very quick and friendly delivery. We were very impressed with the product and will definitely be ordering more in the future. The brown chipping a worked really well in our pre school garden and the children were very excited when they came in to see their play area transformed.”

Safety Play 5 star review on 17th August 2021

Helpful Report

Posted 3 years ago

“The service was second to none and the product is excellent. I bought two bags of the purple rubber chippings for a newly built play area. The product looks and feels amazing. My daughter is a very happy little girl. The order arrived on the day stated and delivery driver was really friendly and helpful. First class product and service, 5 stars from me all round. Thank you!!”

Helpful Report

Posted 3 years ago

“The service was second to none and the product is excellent. I bought two bags of the purple rubber chippings for a newly built play area. The product looks and feels amazing. My daughter is a very happy little girl. The order arrived on the day stated and delivery driver was really friendly and helpful. First class product and service, 5 stars from me all round. Thank you!”

Helpful Report

Posted 3 years ago

“I would love to be able to post a review about the product, but since placing and order on June 21, after speaking with a member of their sales team where I was told that delivery would take longer than usual and would be 10-12 working days, I'm still waiting to even get a confirmed delivery date. On July 7 I received an email saying that due to "technical issues" my order would take a further 1-2 weeks, and then on July 30 another apologetic email saying they couldn't fulfil my order. No reason given. I've tried calling but they don't answer irrespective of which option you pick, preferring to hide behind the anonymity of emails. I can't afford to wait any longer so will be cancelling my order.”

Helpful Report

Posted 3 years ago

“A real shame that this company has prioritised sale after sale and not looked after delivering existing orders. Like many of the reviews below, I appreciate logistical difficulties currently but refusing to answer emails, only answering new sales calls and not existing ones, being lied to about delivery times, confusing emails, blaming couriers it’s all a bit of a farce and is indicative of why trust in companies is valued more by people that the price. The lead time on their website still states 10-12 days, it’s been 8 weeks now and I still haven’t had my delivery. I won’t be ordering again and will be reverting back to a company such as rebound. Just look after your customers.”

Helpful Report

Posted 3 years ago

“Lead time is 7-12 working days on their website. I get it, times are crazy and saving grace is I'm mostly working from home but it's taken 32 days from date of ordering to delivery and ME chasing it. Cannot fault the courier, they were fab. But good customer service is paramount and acknowledgement is what a good company needs and sales would increase with positive feedback...... I think the good product is superseeded by the complete lack of communication and I would probably not order from them again. I'm glad I have my product and its all over and done with and my son can play safely.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Safety Play Reviews