Safety Play Reviews

Name: Safety Play
Rating: 4.28

4.3 Rating 369 Reviews

81 %

of reviewers recommend Safety Play

Company Reviews

Product Reviews

Metrics

4.3

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Safety Play 5 star review on 11th August 2024

Mark Strickland

Safety Play 5 star review on 24th July 2024

Toni Roles

Safety Play 5 star review on 4th June 2024

Chris Hawkes

Safety Play 5 star review on 27th May 2024

Kristian Morgan

Anonymous

Anonymous // 01/01/2019

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“Great product and delivery driver was friendly and helpful”

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Posted 1 year ago

“Very pleased with this product. Arrived on time and really good quality. Colour is amazing.”

Safety Play 5 star review on 20th March 2023

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Posted 1 year ago

“Order was delayed very poor customer service. Wouldn’t use again very disappointing Product was ok”

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Posted 2 years ago

“Good product - delivery was slower than expected due to sourcing issues - communication could have been better. But overall, happy enough.”

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Posted 2 years ago

“Although there were issues with shipping, which were resolved in a couple of days, the product was of excellent quality and reasonably priced. I would purchase from Safety Play again.”

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Posted 2 years ago

“Great product, the kids absolutely love it around there climbing frame. Very soft and spongy to walk on. The only downside was the long delivery time.”

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Posted 2 years ago

“Good quality, good communication, was delivered when advised.”

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Posted 2 years ago

“Delay in order. Promised delivery would be Friday or Saturday just gone. No update, no email, no call. AND NO DELIVERY!!”

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Posted 2 years ago

“Even despite a delay in delivery, communication was clear and updates were accurate and regular. Product is as expected, a very high standard and looks exactly as I imagined! Thanks to the Safety Play team.”

Safety Play 4 star review on 24th September 2022

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Posted 2 years ago

“I placed an order at the start of September, I was then notified by the company they had an issue with some components and there would be a slight delay in receiving my order, these things can happen so wasn't a major problem for me. I spoke to the company 5 days ago who assured me I'd get my order yesterday. I've not received any communication from a delivery firm or Safety Play. I tried calling all day yesterday and Safety Play is completely unresponsive, I've tried phone, email and Chat......NO response as yet!!! Reading other recent customer reviews there are several customers missing their orders and they too are unable to speak to anyone. Looks like I'll be calling my bank to reclaim my funds.”

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Posted 2 years ago

“Similar to other reviews the company has gone unresponsive. DO NOT USE! They will take your money but you cannot contact them. I have started the process of trying to get my money back through my credit card company.”

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Posted 2 years ago

“Terrible service, ordered 19th of august Still no sign of our order, tried calling all day no answer”

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Posted 2 years ago

“Do not use! I am still waiting. I placed an order with this company on 10th August and after correspondence I was told today would be the latest date I would receive my order. Obviously disappointed but I accepted that. I have had no further correspondence about delivery and tried to make several attempts to contact them through all methods with no joy. I have now asked for a full refund but I am concerned they won't even respond to that.”

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Posted 2 years ago

“If you want to be lied to and wait weeks on end for delivery then use this company. Save the hassle spend another £30ish and buy it elsewhere Absolutely bloody ridiculous.”

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Posted 2 years ago

“Although short delay in delivery, I'm very pleased with the product and colour...”

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Posted 2 years ago

“Great price and service”

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Posted 2 years ago

“Unfortunately I am still waiting for the product which was due yesterday. Have been told it will arrive tomorrow and they will send tracking information which i haven't received. Not easy to get through to someone on the phone. Hopefully the product will arrive tomorrow”

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Posted 2 years ago

“Great price compared to rubber tiles. Great choice of colours. Obviously there's the chance of metal in the bits so I've carefully bagged it all up to transport through my house picking out 4 bits of metal in the process, hopefully that's all of it. My daughter will be wearing shoes on it anyway. Overall very pleased, would purchase again from here if I ever needed more.”

Safety Play 5 star review on 15th August 2022

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Posted 2 years ago

“Green rubber chippings were delivered in the time frame advertised. Easy to lay down and gives us more piece of mind with little ones playing on the climbing frame. Would recommend.”

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Posted 2 years ago

“Slight delay on the delivery due to colours availability. We agreed ro change clour and they promptly delivered the order. They did contact us and tell us about the delay and gave us a small discount due to this. So can't complain about that. The product seems good and the delivery driver was very helpful. I would still recommend using them quality product at a good price.”

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Posted 2 years ago

Safety Play is rated 4.3 based on 369 reviews