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Safety Play Reviews

4.3 Rating 371 Reviews
81 %
of reviewers recommend Safety Play
Company Reviews Product Reviews
2
 Metrics
4.3
Based on 371 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Read Safety Play Reviews
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Chris
Verified Reviewer
“3 star rating is because the product is exactly as described but lack of proactive communication from safety play and delivery times advertised not being met. We were originally quoted 2-3 working days on the website, but this changed to 7-10 working days. We had no update by working day 9 so reached out for an update. To their credit safety play responded to the WhatsApp chat message very promptly. They advised the product would be delivered early the following week (this would have been working day 11 or 12). No delivery or communication by Wednesday (working day 13). Chased them via email and again to their credit responded within their advertised 1 working day. Delivery finally arrived on Friday (working day 15). Long story short, proactive communication and delivery timescales are very poor. Reactive communication very good. The product is absolutely ideal and exactly as described and is great for our toddlers garden play area! Don’t expect your delivery on time, but when it finally arrives you won’t be disappointed.”
Helpful Report
Posted 2 years ago
Harry Nolan
Unverified Reviewer
“The product is great, colour looks fantastic. A slight delivery delay but I was kept well informed. Would definitely recommend”
Helpful Report
Posted 2 years ago
Kirsty Ward
Verified Buyer
“It was easy to lay. The colour is great. Little one and dog have loved it. It's nice and soft when your barefoot. It's dries out really quick and doesn't get to hot in the sun. Worth the price”
Safety Play 5 star review on 21st June 2022
Helpful Report
Posted 2 years ago
Deepinder Sidhu
Verified Buyer
“Good quality. Perfect for kids play area”
Helpful Report
Posted 2 years ago
Ryan Mee
Verified Buyer
“Slight delay in delivery but quick communication by the customer service team and direct reply via whatsap group. Slight issue with the delivery driver but not the companies fault. Product great and looks great and much better than bark chips!”
Helpful Report
Posted 2 years ago
Adam Read
Verified Buyer
“Good quality chip, great customer service. Not so great delivery.”
Helpful Report
Posted 2 years ago
Aiden Baker
Verified Buyer
“Great product! Kids love it”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Complete waste of time! Ordered, payment taken for stocked items. On day of delivery notified 2 week delay due to no stock. 2 Weeks later delivery company appeared to deliver (I wasn't home) so failed to deliver. Follow up delivery wasn't attempted due to gravel drive and no physical kerbside. Excuse was company only deliver to Kerbside. Safety Play ensured they would find another courier, another week later, notification of order cancellation. Spoke with them they only use they're local courier so favoured cancellation. Don't waste your time. Multiple false promises!”
Helpful Report
Posted 2 years ago
Chris Gigg
Verified Buyer
“Very pleased with the product. A great addition to finish off the kids play area. Great service & communication from safety play.”
Safety Play 5 star review on 13th June 2022
Helpful Report
Posted 2 years ago
Chris Burke
Verified Buyer
“Use multiple times now. Can't recommend enough.”
Safety Play 5 star review on 13th June 2022
Helpful Report
Posted 2 years ago
Christina Ruddell
Verified Buyer
“Although the delivery took longer than hoped, customer service was great and the product is great.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very good was informed about delivery”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“*AVOID* Ordered May 1st 2022 was initially told 3-5 working days for delivery then was sent an email to say there had been a delay and it would be 2 weeks which was fine, 2 weeks passed and I called for an update to be told the delivery company had delivered my item the day before (they obviously hadnt) was then told they would send it out with a different company and I would receive it the following day, again this never happened. Tried numerous times to get an answer to no avail eventually spoke with someone via what's app to be told basically when it's left the factory they're not responsible for the delivery of the item. Appalling customer service! Quick enough to take the money from your account but not able to communicate with customers. Item was received this afternoon with no prior warning and left on the kerbside! Would definitely not recommend this company to anyone! Avoid at all costs.”
Helpful Report
Posted 2 years ago
Meg
Verified Reviewer
“It’s been over a week I ordered my order, still no email if they are processing my order or when they are sending my order, this is absolutely ridiculous”
Helpful Report
Posted 2 years ago
Robert Chapman
Verified Buyer
“Looks great there was a delay in shipping but once i called them they kept me updated on when it would get to me and all worked out great”
Helpful Report
Posted 2 years ago
Ben Atkins
Verified Buyer
“Great product when it finally arrived, says 3-5 days on the website took nearly 3 weeks to arrive!”
Safety Play 3 star review on 9th May 2022
Helpful Report
Posted 2 years ago
Katy Deithrick
Verified Buyer
“Terrible money taken the day I ordered I’ve been told its being delivered for the last 3 days it’s no arrived Safety Play won’t reply to any emails”
Helpful Report
Posted 2 years ago
Matthew Price
Verified Buyer
“Chipping arrived and they are fantastic. Kids live their new play park. Delivery was a few weeks late but the lady that dealt with it for us from safety play was very helpful and resolved the problem.”
Safety Play 5 star review on 6th May 2022
Helpful Report
Posted 2 years ago
Clare Banks
Verified Buyer
“Would recommend this company to everyone. Seemless ordering and delivery. Had the need to ask customer services for an update and was given a satisfactory one almost immediately.”
Safety Play 5 star review on 30th April 2022
Helpful Report
Posted 2 years ago
Safety Play is rated 4.3 based on 371 reviews
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