Name: Safety Play
Rating: 4.29

“Product is brilliant, however customer service and communication is appalling. Constantly lied to about the status of my order and the delivery date. Promised a call back in 30 minutes but never happened then they avoided answering the phone until the phone line closed at 5pm. Waited in all day for delivery which never arrived. Courier arrived the following day and called me when he was outside my home. Don’t believe the lies from this company that it’s the couriers fault. They tell you your item has been dispatched when it hasn’t and try to blame the courier”

Helpful Report

Posted 3 years ago

“Product is brilliant, however customer service and communication is appalling. Constantly lied to about the status of my order and the delivery date. Promised a call back in 30 minutes but never happened then they avoided answering the phone until the phone line closed at 5pm. Waited in all day for delivery which never arrived. Courier arrived the following day and called me when he was outside my home. Don’t believe the lies from this company that it’s the couriers fault. They tell you your item has been dispatched when it hasn’t and try to blame the courier”

Helpful Report

Posted 3 years ago

“I echo a lot of the other reviews, the product is great!! .....But the delivery company and communications is terrible (and isn't customer service based). I had to chase for delivery date (after receiving an email just stating it was out for delivery - but not date given). As per the text message from the courier "I might get the delivery by 5pm that day" and on the tracking page its stated to call customer 1hr before hand (which would have been perfect regarding planning work calls etc.) Courier called as he turned up at my house - so had to quickly jump off a work call to take delivery of the pallet. Having experienced many other deliveries during Covid of similar sized items, all of which were provided a much better levels of customer services, therefore highlighted how poor this was. hence only 3 stars...”

Helpful Report

Posted 3 years ago

“Thrilled with the product as it’s brilliant. HOWEVER safteyplay really need to invest in a better courier for deliveries. We had a nightmare trying to get these delivered and each day we were promised delivery by 5pm which never appeared! I also felt that they started to ignore our calls towards the end (we had to do all of the chasing) and things only miraculously resolved when we resorted to social media to highlight the fact that our order was still missing. If they can sort the delivery side then they would have received five stars as I can’t fault the product at all.”

Helpful Report

Posted 3 years ago

“Extremely slow delivery. Ordered over two weeks ago and it still hasn’t arrived. No communication from company. Poor customer service. Avoid!”

Helpful Report

Posted 3 years ago

“Excellent quality chippings. The red chippings are a great colour and blend in nicely. The children have fallen a few times and due to the chippings we havent had any injury. Delivery took a while but this was due to Covid 19 and we were aware of this before we ordered. 5 stars”

Safety Play 5 star review on 27th September 2020

Helpful Report

Posted 4 years ago

“The blue rubber chippings are perfect. Really vibrant, the colour doesn’t come off so it really is zero mess and it’s lovely and bouncy and safe for the kids. It also looks great and really does stay put in the wind. Cannot fault the product, it does exactly what it says it will. We had delivery and communication problems with safetyplay which is why I knocked two stars off. We called ahead of placing our order to check delivery times as we wanted it in time for our sons birthday and were told that would happen. It didn’t. I had to chase up with safety play when it didn’t arrive, they didn’t contact me. It was then due to arrive the next week. It didn’t. Again I had to contact them when it didn’t arrive. I appreciate that sometimes machines break and that with the best will in the world delivery times sometimes can’t be fulfilled but good customer service would see the company contact the customer and apologise ahead of time, not leave the customer waiting for a delivery that doesn’t arrive and then leave it for the customer to call/email to find out what is going on. All the while the website advertised next day delivery.”

Helpful Report

Posted 4 years ago

“I ordered this as it as I was informed it would not be attractive to cats, I now have a play area my children cannot play in as it is full of cat excrement.”

Helpful Report

Posted 4 years ago

“I ordered this as it as I was informed it would not be attractive to cats, I now have a play area my children cannot play in as it is full of cat excrement.”

Helpful Report

Posted 4 years ago

“Quality rubber chippings, after spending an afternoon handling this there was absolutely no Blue on my hands or clothes! Unloaded the 500kg bag by hand so had the chance to examine it carefully and as they say - not a scrap of wire to be seen. Just ordered some more it's that good!”

Safety Play 5 star review on 22nd August 2020

Helpful Report

Posted 4 years ago

“Brilliant service 😊 quality of chippings is brilliant and really sets of the play area 😊 definitely recommend to anyone looking for a great play surface that looks brilliant and is so soft that u have no worries about kids hurting themselves 😊 Definitely would use again 😊”

Helpful Report

Posted 4 years ago

“Great product and great finish for our play area. Only reason I give four stars instead of 5 was that I found two small pieces of metal mixed in with the rubber when unloading which were quite sharp. Also I recommend stating the length of delay to delivery on your website rather than at point of purchase. I delayed ordering to ensure the skip I had was removed prior to delivery but I could have ordered and not have worried if I knew it was going to be 4 week delay.”

Safety Play 4 star review on 18th August 2020

Helpful Report

Posted 4 years ago

“There was a bit of a delay in receiving the product as we placed two separate orders as we realised there wasn’t enough for the area we built and since they outsourced the delivery during covid it took a bit longer than we wanted. However, the customer service was great, they were really helpful and kept me updated when they were collecting the order and when it would be delivered. The product came on pallets, really well packed and in giant hippo type bags. We’ve just laid it and it’s perfect! It looks amazing, is really bouncy and the kids absolutely love it!! We went for purple and it looks so great. Would not hesitate to use them again. Great product and company! Thank you.”

Safety Play 5 star review on 13th August 2020

Helpful Report

Posted 4 years ago

“Excellent product but delivery was delayed due to Covid 19 but once informed about delivery we got it the very next day. All staff very helpful and courteous. Quality of the product is excellent.”

Helpful Report

Posted 4 years ago

“Thank you so much for the safety play chippings. I cannot thank you enough. I chose the red chippings which go perfect for my colour scheme as I didn't want really bright colours. We also added a sand pit at the last minute and will be putting up a slide from the decking area so the children can slide into their play area without having to go down the stairs. Your pricing was great and you were the only ones who had the stock and delivery time when for they were needed. From the staff who answered my queries, the lady who sent the invoice and rang me up, to the man who delivered the chippings, they were all exceptionally friendly, kind and welcoming. Great service and would highly recommend you to anyone. Thank you”

Helpful Report

Posted 4 years ago

“Delivered within time scales given. Good quality product.”

Helpful Report

Posted 4 years ago

“Web site easy to navigate, easy selection process, great value, quick delivery, very impressed, thank you will definitely would recommend.”

Helpful Report

Posted 4 years ago

“Pieces could be a little bit bigger”

Helpful Report

Posted 4 years ago

“recieved our chippings this morning,very pleased with how they look,wont have to worry so much now incase my daughter falls over on her play area.”

Helpful Report

Posted 4 years ago

“Very happy with product. Communication and delivery lead time could be improved.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Safety Play Reviews