Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“simple, staff were helpful too”

Posted 1 month ago

“Overall the process can feel hard work. The accredrediation is broken down into two part which is helpful in the most part but they are in very different formats, making it not as easy to navigate. Being able to change details or update work categories isnt as easy as other accreditations. I understand that someone takes a preliminary look and the offical auditor takes the final look however new issues can come up that you arent previously aware of therefore it can feel rushed to collate and update documentation to be inline with safe contractor guidelines when it has been accepted with other SSIP accreditations. It is beneficial for certain clients that we have safe contractor however it wouldnt be our preferred choose of SSIP membership when there are others out there that have a more user friendly platform.”

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Posted 2 months ago

“Overall, Safe Contractor provided a straightforward and structured accreditation process, which we found helpful. However, we were disappointed that our newly developed Health and Safety policy was not accepted, despite it being professionally written at significant expense. This was the only downside for us, as we had invested heavily to ensure it met industry standards. Apart from this, the experience was positive, and the platform was user-friendly.”

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Posted 2 months ago

“Safecontractor give you a very small window in terms of a notification to renew your accreditation, then they inform you your accreditation is going to run out in 2 weeks. They will then contact you saying you can fast track you application for a fee to ensure your accreditation doesnt lapse. This should not happen, an email should be sent out 30 days prior, giving you plenty of time to submit your data.”

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Posted 4 months ago

Hi FA-ST Filtration Analysis Services Technology Ltd, Thank you for your feedback, and congratulations on becoming approved! We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Online system was easy to follow, however, sent in completed sections well in time for renewal, only for cert expiry date to pass with no contact from Alcumus. Contacted Aclumus regarding issue, was told info would be passed on to relevant person - still nothing back, emailed - no reply, emailed again a few days later - auto reply - person out for nearly two weeks. Phoned again, told that info had been received well in time (13 days before cert expired) but no-one had passed it on to the audit team - hence no contact about whether all was correct or not - that day (Friday) had audit team make contact and all issues resolved by lunch on the Monday - still 12 days after the previous cert expired and all because some-one 'forgot' to pass the information on to the audit dept. This would all have been sorted with a week to spare if the system had worked correctly - so not impressed with having to chase to get it dealt with.”

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Posted 4 months ago

“Questionnaire/PQQ is clear and straight forward to complete and assistance from the team to ensure correct documentation is submitted is great. However, turnaround time to review and approve submitted accreditation is too long. The accreditation already costs a substantial fee and the pushing of an additional £150 cost for the 'express service' feels a rip off to extort more money from customers.”

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Posted 4 months ago

Hi Genu Prima Limited T/A First Grade Projects, Thank you for your feedback, and congratulations on becoming approved! We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“TOO MANY PEOPLE INVOLVED IN THE PROCESS, HAVING TO EXPLAIN YOURSELF TO MANY PEOPLE RATHER THAN ONE APPOINTED PERSON. GET SENT FAR TOO MANY EMAIL COMMUNICATION AND THE COST HAS BECOME RATHER STEEP.”

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Posted 6 months ago

“Your standard turnaround for accreditation is too long. Despite filling out questionnaires on the day they were released our accreditation had expired. Not sure if this is a blatant ploy to get everyone to upgrade their memberships to fast track”

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Posted 7 months ago

Hi Dave Watson Property Services Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Application process was clear and easy to use, but once submitted, having paid for express service 2 days, this was not forthcoming.”

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Posted 7 months ago

“Your advisers are always pleasant, polite and professional. However, I think that you should review your assessment time as I submitted in good time yet instead of the outcome being done before our deadline of 01/09/24, it was awarded on 04/09/24.”

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Posted 7 months ago

Hi Reprotec UK Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“I think you should allow companies to pay once accredited. At the moment there is no incentive for Alcumus to process the accreditation quickly, payment has been made, but the membership is not running. This works in favour of Alcumus but not for your clients”

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Posted 8 months ago

“Difficult as everyone presumes that we a huge building contractor. One size doesn't fit all.”

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Posted 9 months ago

“i feel the process always takes too long and you try to make firms pay more to get assessments done quicker”

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Posted 10 months ago

Hi Touch-Less Hygiene UK Ltd t/a Sanondaf UK, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. Although this does not change the response time of the standard package, this will hopefully allow extra time for the audit to take place ensuring a smoother process for coming years. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Very long winded process. 1st Auditor (pre-audit stage) stated audit was now with the final audit team, but it turned out it wasn't and ended up with numerous calls from me, with eventually asking for a new auditor. I submitted this 30 days before the expiry date and ended up receiving the certificate a month after this date! Shocking experience this time around. No communication.”

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Posted 10 months ago

“The first person I had wasn't very useful and didn't give very comprehensive feedback. Things were getting rejected and the rejection feedback wasn't relevant, and it got accepted the second time around if I just got it resigned and redated, despite being within a year. I went on holiday and left it for a month or so, and a different person came back with feedback, which was different, but the second person was really useful and helpful, and provided guidence and support.”

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Posted 11 months ago

“We were disappointed with the service from SafeContractor this year. We pay for a standard service and as usual submitted our H&S documentation on the first day we were able to do so. SafeContractor are supposed to be in touch within 20 working days. The audit team failed to make contact within this time and our SafeContractor accreditation expired. Our SafeContractor membership has different dates to the accreditation and expires after the accreditation expiry date, but SafeContractor regularly sent emails chasing payment throughout the time they should have been conducting the audit! Unfortunately this gives the impression that SafeContractor are more interested in taking contractors' money rather than providing the service they are charging for. The audit was eventually completed after our Director had an angry phone call with SafeContractor. We've been using SafeContractor for years and this should not be necessary. They tried to make the excuse that we had only paid for the standard service - But if their standard service isn't fit for purpose (i.e. accreditation expires before audit is done) why do they offer this? Or is the service slow to encourage contractors to pay more for faster service?? Apart from the poor, slow service, the SafeContractor system is user friendly and the process of submitting documentation etc. is straightforward.”

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Posted 11 months ago

Hi Greenday Landscapes Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. Although our package response times remain the same, this will hopefully allow extra time for the audit to take place ensuring a smoother process for coming years. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Found the entire porcess to be tedious and repetative. We have SSIP with CHAS and Constructionline, and fail to see how we benefit from a third accrediation that asks the same questions. Would love to know how it benefits the principle contractor to pressure small to medium businesses, in order to, get on their supplier list.”

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Posted 11 months ago

“We have recently been awared the safe contratcor accreditation although it was a lengthy process, in my opinion it took far too long. Appreciate we did not pay the express service premium, but i submitted the last of my evidence in early march on the portal but did not recieve the certificate until early May after repeatingly sending more and more evidence. Some of the request in my opinion were not needed. Our exsisting certificate in the meantime expired. I believe we had two auditors checking and requesting further evidence, once sent it took more time to check this over which was fustrating. We are seriously considering not re-applying next year. All in all not happy with this service. Regards..”

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Posted 11 months ago

Hi MVG Industries UK Ltd, Thank you for your feedback, We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“I have used S/C for many years and this was the most poor year bar far. It has taken well over a month to process. I paid the amount required to complete with in 20 days and it took a month. My S/C expired without having any contact from S/C. I had to call up twice to find out what was happening. This is very frustrating and unusual from my previous experience. I think it’s been very poor and clearly you want customer to pay the extra £85 to speed up the process. If this is so then you should charge the correct amount for the service in the first place. Very frustrating!”

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Posted 11 months ago

Hi Audio Visual One Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“Of all the HSE portals, I have to manage, SafeContractor is by far the slowest, when login on, I generally go for a cup of tea, have breakfast by this time the system has logged me on. When going from section to section, it is still very slow, which has been the case for many years. It might be worth consulting with your portal service provider so as to speed things up?”

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Posted 11 months ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews