Name: SafeContractor
Address: Axys House Heol Crochendy, Nantgarw, Cardiff, Wales
Rating: 4.27

“Very painful, constant being chased for the same information”

Posted 2 weeks ago

“Ordinarily Every year I would have given Safe Contrator 5 stars, Hoever this year thwre was a massive drop in service without expliation or apology. It took over 2 months of me chasing to get our certificate accreditted”

Helpful Report

Posted 4 months ago

“It is an annual nightmare.... this year I submitted everything 4 weeks before renewal, the portal won't allow any earlier. I was contacted by an auditor a week or so after who was going through our submission and requesting information, apparantly even though we are principal contractor with Constructionline we couldn't use "deem to satisfy". Once we had gone through his hoops, we then were passed to a second auditor who started the process all over again and she wanted different things submitting than the previous auditor, in effect we were audited twice. The time it took between the second auditor requesting information then being out of office for a few days each time meant that our accreditation lapsed. Its all sorted now but each year its an epic, far over and above CHAS or Constructionline.”

Helpful Report

Posted 4 months ago

Hi Daniel Charles Construction Ltd, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“The accreditation process is OK and effective. However the accounts team are awful. Invoices are routinely sent out months before they are due, and endless chasing phone calls and emails, have annoyed the hell out of me. Please note that these phone calls and emails take place weeks and months before the payment is due. I have no idea what their accounts team are thinking of when they do this, or indeed if they think at all.”

Helpful Report

Posted 6 months ago

“I feel that you take the money before people really understand what the process is. It took us about a month to get everything together and we had to get a H&S person which cost us more money to help us achieve it.”

Helpful Report

Posted 7 months ago

Good Afternoon HGB Installations Ltd, Thank you for reaching out to us. I apologize if there was any confusion regarding the sales process. Our sales team make every effort to bring our customers along on the journey during the sales cycle, and although ultimately there is no obligation to join our aim is to ensure contractors have a pleasant experience. Our sales team go through the services we offer as a business, including various packages that provide different levels of support to help you achieve SafeContractor approval. However, I understand that collecting the necessary documentation, especially in such a broad and detailed area, can be challenging. Please know that we are here to assist with any questions you may have regarding your approval or questionnaire in the future. Feel free to contact our Customer Care team on safecontractor@safecontrcator.com, feel free to ask for myself directly, and I would be than happy to help. If you have any additional feedback or need further assistance, don’t hesitate to reach out. Rhys Smith Senior Customer Care Advisor

Posted 6 months ago

“Process takes way too long. It took you almost 20 working days to look at the submission. I am then told you needed a little more information that then pushed the audit back more days. It then went before an auditor and passed ok. I work with CHAS, Constructionline, RISQS, Achilles and Acclaim remotely. You are the only Company who have these time frames! I understand if I want it done quicker then I have to upgrade our package, but why would I when other accreditations offer a better service without having to pay the extra. We will look next year whether other accreditations are accepted by our Clients, I have already been told by those I've spoken to that they will accept other accreditations.”

Helpful Report

Posted 8 months ago

Good afternoon Alpha Electronics Southern Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt our service fell short of your expectations. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. I am sorry to hear that you are so unhappy with our product, however I can assure you that we take on all feedback seriously and all comments left are read and responded to. I am more than happy to arrange a call with one of our team who might be able to talk you through how to get the most out of your accreditation. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 8 months ago

“Auditing process was very slow and no update during this stage.”

Helpful Report

Posted 8 months ago

Good Morning Top Shine Ltd, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you didn't have the necessary contact to go through the approval. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. Reviewing your account I can see that we communicated a lot via email asking for some additional information, thank you for working with us in getting these documents to us so that we could complete our checks. In the meantime, in addition to gaining your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Rhys

Posted 8 months ago

“Very slow annual audit and the subscription is too expensive. We only use SafeContractor because some of our clients want us to.”

Helpful Report

Posted 9 months ago

Hi Power Access Systems Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on gaining your accreditation! I am sorry to hear that in this instance you felt the audit process was slow. At SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependant on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. Regarding the subscription cost, we recognize that value for money is crucial. We regularly review our pricing structure to ensure it remains competitive while reflecting the quality and comprehensiveness of the services we provide. We appreciate your continued use of SafeContractor to meet your clients' requirements. If you have any specific concerns or suggestions on how we can enhance your experience, please do not hesitate to contact our customer service team. We are here to help and ensure you receive the maximum benefit from our services. In the meantime, in addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/ Best Wishes, Charlotte Gibbs Senior Customer Care Advisor

Posted 9 months ago

“Not the greatest in supporting as takes around 5-6 weeks to set up”

Helpful Report

Posted 9 months ago

Hi Step Above Safety Limited, Thank you for taking the time to leave us a review. Positive or negative, we do always appreciate your feedback. Congratulations on becoming SafeContractor Approved for another year! I am sorry to hear that in this instance you felt our service fell short of your expectations, at SafeContractor we do operate a queue system owing to the volume of accounts we have to process. To counter this, we do offer a variety of packages dependent on the needs of our contractors. For example, those who are happy to wait don't need to upgrade, but for businesses where there is urgency the express package is more appropriate. As your business is on the standard package these lead times for accreditation can apply. In order to avoid delays, You can complete your questionnaire all year round and then submit 30 days before expiry. Now that you have your membership and the approval, please make use of the member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 9 months ago

“I submitted my information and documentation in plenty of time, it took so long to be verified that we were out of compliance.”

Helpful Report

Posted 9 months ago

Thank you for leaving us a review, and congratulations on becoming SafeContractor Approved for another year. We appreciate your feedback regarding the accreditation process. We encourage our customers to select the package that best suits their business needs. Some businesses may accept a longer wait time if they don't need continuous approval, while others require a quicker response to ensure their certificate remains current and in date. I understand your frustration, but after reviewing your account, I can confirm that you received the appropriate service for your selected package. We are actively working to improve customer experience regarding our package timeframes. One of the updates we are considering is extending the submission window before expiry. I am confident that during next year's approval process, you will have a much more positive experience with this extended submission window. Best regards, Rhys Senior Customer Care Advisor

Posted 9 months ago

“Quite a lot of supplementary information required considering that we already had ISO and an SSIP.”

Helpful Report

Posted 10 months ago

Thank you for your review, and congratulations on being SafeContractor Approved for another year. Reviewing your account, I see that you have completed the Deemed to Satisfy process. This means your questionnaire was shortened because you have an SSIP with another provider. While this streamlines the SafeContractor process, we still require some risk profile questions tailored to your business work activities. I hope that the above information is helpful. If you require any further information about this please do not hesitate to get in touch. In addition to your accreditation you can take also advantage of some great member benefits, they can be found here - https://www.safecontractor.com/benefits/

Posted 9 months ago

“The accreditation process is very slow. You are now given time to complete the questions asked before submitting but its often the case that your accreditation runs out before its renewed which isn't helpful when your clients expect it to be in date. Contacting SC doesn't speed things up either and i'm often left frustrated with the lack of urgency. There is a 'fast track' option for an extra financial burden which we're unwilling to pay as we feel that there's sufficient time from submitting to being accreditated.”

Helpful Report

Posted 10 months ago

Thank you for leaving us a review and congratulations in becoming SafeContractor Approved for another year. Thank you for sharing your concerns regarding the accreditation process. We advise our customers to choose the package that best suits their business needs, some are willing to experience a longer wait time as their business may not require an approval to be active all year around, whereas others need a quicker response and need to make sure that their certificate stays in date. While I appreciate your frustrations, having reviewed your account I can see that you have received the appropriate service for the package that you are on. We are actively working on how we can improve customer experience regarding our package timeframes. One of these updates is to change the length of the submission window before expiry. I am confident that upon next year's approval journey you will have a much more positive experience, as we hope to increase the submission window. Rhys - Senior Customer Care Advisor

Posted 9 months ago

“In the past we have experienced good communication and turn around time in the annual accreditation process. This year, however, was very diferent. Despite having all our paperwork in order and submitting in quick time, it turned out to be a long and painful process. Different auditors asking for documents that we had already uploaded wasn't encouraging and as time went on the more unorganised the transaction became. An unexpected and disappointing service I'm sorry to say.”

Helpful Report

Posted 10 months ago

“Not a good experience as every year they keep changing our membership to express without our request and when questioning this I was told that they would change it next year as it has already been paid. I explained that I did not request the express and was told that I must of requested this. I expalined to Stephen Doobay that this has happened in the past and I have never requested this. Stephen looked back on our file and confirmed that I had raised this concern before and agreed to refund the difference. I have sent several emails to stephen requesting the paperwork to which he has ignored and never responded. I called safecontractors and am now in contract with Jessica Parfitt who emailed stephen to contact me again no reply. Jessica said that she will now look into the refund and credit note. I was also chased several times about 8 weeks before our accreditation ran out for payment. Not good practice.”

Helpful Report

Posted 10 months ago

“We find the whole process very cumbersome where relevant documentation is uploaded and it gets rejected with minimal reason why. Something such as Policy dates should not hold up the process when the company policy is not to update every 12 months - this is not legally binding. The whole process is very transactional and could do with a more personal approach.”

Helpful Report

Posted 11 months ago

“Extremely disappointed that after being a member for over 20 years I have had the most frustrating experience during my renewal process.”

Helpful Report

Posted 11 months ago

“We've been with SafeContractor for about 12 years. The only problem we have (it's a big one) is that despite getting the questionaire completed and returned, the audit takes so long to be returned to us that our certification expires. This happens year after year and causes us issues with our clients. This year, it almost cost the loss of our biggest client which would've resulted in jobs losses!! This is completely unacceptable, your service has to improve otherwise why bother offering this service!?”

Helpful Report

Posted 11 months ago

Hi STE Waste Management Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“I don’t understand the rationale in terms of the auditing process, we are asked to complete the online questionnaire 30 days before our certificate is about to expire, this year we had our application form filled in and back within a week and yet our new certificate wasn’t sent out until the day before our original certificate was due to expire, however we were told that if we paid an additional fee, we could get fast tracked, why not audit our application form as soon as we submit it”

Helpful Report

Posted 11 months ago

Hi Impact Services Northern Ltd T/A Impact Security Solutions, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

“I found this year that Safecontractor was slow to respond to any emails and took a very long time to process my renewal. Last year I got a safecontractor card, nothing this year. Also last year I got a proper certificate, this year nothing. Not great for the cost.”

Helpful Report

Posted 1 year ago

“Always very slow to actually accredited the qualification to the point our ceritification expires before we are recertified. My emails were also ignored and I ended up having to seek a contact out via linkedin to resolve.”

Helpful Report

Posted 1 year ago

Hi MEMS Power Generation Limited, Thank you for your feedback. We truly value the insights we receive from our customers, and in response to your feedback, we've made an improvement. Previously, you could submit the renewal questionnaire 30 days before your expiry date. Now, we've extended that window to 60 days before expiry, giving you an additional 30 days to complete the submission. We hope this change makes a positive difference as you prepare for next year! Best regards, SafeContractor

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

SafeContractor Reviews